Client Case Studies

We’re so proud to help business owners scale up with more efficient digital tools, a personalised automation strategy, and reliable Virtual Assistants.

Keep reading to see how we’ve helped different types of businesses streamline business processes, from marketing companies to fitness coaches and even medical practitioners.

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Taste Studios

Ricky makes sure that operations run smooth like butter at Taste Studios, and since 2010 they’ve assisted food manufacturers of all sizes with white-labelling custom branded retail products.

But after 3+ years of running the business the same way, Ricky and his team started feeling the gaps in their processes. Things were slowing down, and when one tiny mistake in order processing could cost them double and triple the costs, they had to make a change.

So our Systemise & Scale Up Team helped Ricky cook up more efficient workflows to save his time. This is how they did it!

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Jossie Haines Consulting

Jossie is a leadership coach, and she specialises in coaching women in the tech industry. She spent over a decade as a software engineering leader for huge companies like Apple, Tile, Zynga, and American Express!

With so many responsibilities already on her plate, she enlisted our help to organise her workflows so she can work more efficiently and coach more clients.

This is how Jossie successfully streamlined her coaching business, using a customised Systemise & Scale Up plan.

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Profit Improvers

Phil runs Profit Improvers, a successful marketing strategy and business coaching business in Victoria, Australia. He wanted to keep up with his increasing workload, and thought a VA would do the trick.

After our initial call with Phil, we discovered that he actually needed to streamline his processes first before hiring a VA. Otherwise, it would be just more work for him!

This is how Phil scaled up his business the right way, with a customised Systemise and Scale Up plan.

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Clock Wise Productions

Nina Froriep is the Owner of Clock Wise Productions, a premier video production company based in New York, USA that has been running for over 25 years!

In 2015, Nina digitised her entire business and while it was definitely a great business decision, she never really found the right Virtual Assistant. In fact, one of the Virtual Assistants she hired herself posted all of her personal information to her LinkedIn profile 😲

With the wrong remote staff, lack of proper VA systems and trying to juggle digitising an entire business on her own. Here’s how we helped Nina overcome the pitfalls of going remote by hiring a resourceful and competent Virtual Assistant.

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Australia & New Zealand

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XPotential

Mike Harley is the Managing Director of XPotential, an international consulting firm that specialises in strategy and implementation for businesses. With over a decade of experience leading operations in Australia and New Zealand, Mike is a true visionary.

But even the most successful leaders need help sometimes! While starting his own venture, Mike quickly found out he couldn’t do everything on his own.

Here’s how we helped Mike delegate some of his workload and keep adding value to his thriving company.

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New York, USA

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K-Fit Boutique Gym

Karina Antorbeza-Melo is the Founder of K-Fit Boutique Gym in New York, a women-focused gym that approaches fitness from a life-coaching perspective.

On top of helping clients achieve their physical goals, Karina also improves their time management, nutrition, and overall lifestyle! 💪 And because of all these extra awesome perks, Karina was swamped with client bookings in no time.

Karina reached the point where she simply couldn’t coach, run a business, and be a mother at the same time. Here’s how we matched Karina with her “business fairy” Virtual Assistant and kept her gym running better than ever.

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Sydney, Australia

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Connect Content

Tom is the Founder of Content Marketing Agency, Connect Content and was fed up with wasting time on all the superficial things in his business that distracted him from client work.

He thought he was ready to outsource his day-to-day to a Virtual Assistant. But he quickly realised that his internal processes and digital set-up would not allow him to work seamlessly with remote staff….yet!

Within 3 weeks, our Systemise & Scale Up Team helped Tom transform his business with automated workflows, documented SOPs and a Virtual HQ.

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Brisbane, Australia

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Luxe Clean Group Australia

Jo Holdsworth is the Co-founder and  Managing Partner of Luxe Clean Group Australia, a Brisbane-based firm with professional property detailers that provide cleaning, maintenance and detailing for premium homes.

After a huge rebrand, they saw rocketing growth across their residential, commercial, and presales client base! 🚀

But alas, Jo was now at her max capacity and working around the clock just to service clients… then catching up on admin work every night until midnight!

This is how we helped Jo find the perfect virtual assistant in Abbey who now looks after her social media, website, admin and more.

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Sydney, Australia

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Bathroom Warehouse

Rob Wilson is the General Manager of Bathroom Warehouse, an Australian owned and operated company specialising in bathroom products for over 20 years.

Bathroom Warehouse had showrooms across Australia, but recently switched to fully online. While this presented kickass opportunities for the business, of course it came with challenges too. This is how Outsourcing Angel helped scale the new online Bathroom Warehouse with skilled virtual assistants.

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Sydney, Australia

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Plane Pal

Sam is the Founder and Director of Australia’s favourite travel pillow brand, Plane Pal.

Plane Pal has been growing rapidly and it became impossible for Sam to manage all the customer enquiries across Shopify, Gmail and social media. So she contacted us in search of a Customer Service Virtual Assistant. 

We soon found out that Sam was also packing and sending the online orders as well as manually updating distributor reports. This was eating up all her time and energy, as well as creating stress for herself.

Here’s how our Systemise & Scale Up Team helped Sam go from hands-full to hands-free within 6 weeks.

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Sydney, Australia

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Co.Lab Space Sydney

Jenny Dinh is the Founder of Co.Lab Space, a Social Media Agency specialising in product photography, social media content creation and social media management. 

She contacted us because she was handling everything herself and had no time or resources to take on more clients. She had hit the ceiling of what she could earn and wanted a virtual assistant to assist with admin and social media.

However, since Jenny has been running her business on her own and has never hired a virtual assistant before, this presented more urgent challenges. Jenny knew that it would take her well over a year to be able to systemise her business to allow her to hire a virtual assistant and take on more clients.

That’s when she stumbled across the Systemise & Scale Up Program (S&S), a process that allowed our team of Systemisation Experts to set up Co.Lab Space with the right systems, processes, automations and training before hiring a virtual assistant in just 4 weeks.

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Christchurch, New Zealand

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Suzanne Tapper

Suzanne Tapper is a Natural Medicine Practitioner and Researcher located in New Zealand. She specialises in Integrated Preconception Planning to help individuals overcome fertility challenges.

Suzanne was in the process of moving more of her consultations online while still maintaining her physical location. This meant that she was working 24/7 and wanted to delegate tasks to a Virtual Assistant to free-up her time.

Our Virtual Assistant Trisha helps Suzanne with:

  • Blog Articles: Collating research and data based on parameters set by Suzanne to create a blog article framework.
  • Client Liaison: Liaising with clients and suppliers and processing tasks such as prescription orders, follow-ups and managing client files.
  • Graphic Design: Designing graphic, text and call-to-actions

Keep reading to learn more about how Trisha has revolutionised the way Suzanne operates her business.

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Queensland, Australia

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Fox Cosmetics

Amanda (aka Mandy), is the owner of Fox Cosmetics– a company that creates its own products and Brow Henna training.

With Mandy’s business booming, she felt overwhelmed with work and never took a weekend off. All changed when we matched her with her VA, Ruby.

Now, Ruby helps Mandy with the following:

  • WordPress Website Management
  • Job Templates
  • Social Media Management
  • Communication with students

Read more about how Mandy finally has the help that she needs to send Fox Cosmetics to new heights while having a work life balance too.

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Melbourne, Australia

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Mei Ouw Consulting

Mei Ouw runs Mei Ouw Consulting, a business that does leadership training sessions for coaches and company executives that want to reconnect with their purpose and meaning in life.

Our Virtual Assistant Patrick assists Mei with:

  • Business Processes and Operations
  • Social Media Marketing
  • Client Support and Management

During the Coronavirus Pandemic, Mei asked Patrick to help her switch her in-person training sessions to online sessions. Not only was it executed quickly, her sessions were still as interactive as ever!

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Christchurch, New Zealand

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Launch Lab Media

Launch Lab Media is a boutique social media marketing agency based in Christchurch, New Zealand that works with clients globally.

CEO and Founder, Simon Shearer struggled to work with unreliable freelancers from sites such as UpWork which cost him more time and money and took him away from core client tasks.

Now, our Virtual Assistant Aya now helps Simon with:

  • Social Media Marketing
  • Accounts Management
  • Customer Support

Read his Case Study to see how it’s completely revolutionised the way his business works.

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Sydney, Australia

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Focus SME

Jade is a marketing professional and owner of Focus SME. Her company assists businesses with growing their businesses via social media marketing. Since her business is all about helping other businesses save time and grow, she found it valuable to hire a virtual assistant herself.

Our Virtual Assistant Nadia, assists Jade with:

  • Social Media Marketing: Scheduling content and managing social media notifications, hashtag research, preparing graphics and videos, research for client strategies and preparing social media reports.
  • Client Support: Monitoring client email alerts, and assisting with team training.

Jade hired Nadia to help her provide the best service to her clients by freeing up her time to focus on growing the business.

Featured Success Stories

Scale your business without the headache

What if you could take the guesswork out of your plans and have a customised scaling strategy implemented for your team?

If your business is ready, book a Discovery Call with us today so we can find you the right technology, tools, and Virtual Assistants to scale your business.