With Outsourcing Angel, you can hire high-calibre offshore staff who share your vision, and we upskill them even further to support your expanding business.
We process only the top 10% of available remote talent and upskill them further with our remote work solutions.
Avoid the additional expenses of office space, equipment and higher rates when hiring locally.
With 10+ years in the industry, our Australian management sets the standard for ethical outsourcing.
At Outsourcing Angel, it’s not just about finding offshore staff with the right skills.
We select experienced professionals who aren’t just great at what they do but also align with your company’s values and culture.
We ensure high-calibre work through workshops and continuous performance evaluations, minimising your supervision.
With our rigorous selection process, we carefully match an offshore staff to your specific needs and provide them with tailored guidance.
We prioritise your security by implementing data protection protocols while bridging any cultural and time zone differences.
Hire top-tier talent without the hassle of sourcing and vetting candidates.
For a one-time fee, we’ll handle the skills screening, personality testing, interview coordination, and onboarding support. Plus, you’ll get a 30-day free replacement guarantee for added peace of mind.
Get everything in the Recruitment and Angel Training packages—plus full HR, payroll, and admin support, ongoing staff upskilling, a rewards points system, and well-being programs.
We’ll even transition your offshore staff in-house (if and when the time’s right), with a lower buyout fee the longer you stay.
Already have offshore staff? Our Angel Training Program helps boost their skills, productivity, and engagement, so your team keeps improving.
With monthly live training, access to marketing and operations experts, and exclusive team-building activities, your staff can stay sharp and motivated.
Whether you need help with marketing, operations, or something else, our offshore staff come with years of experience to make a real difference in your business.
Companies with flexible work options saw 16% higher revenue growth over the past three years versus those with stricter office policies.
Source: Forbes Australia
Working with Outsourcing Angel aligns your business with global sustainability goals and top-tier support.
Our outsourcing company is purposefully aligned with 5 of the United Nations’ 17
Sustainable Development Goals (SDGs). Whenever you hire through us, you’ll also contribute to the UN’s triple bottom line—People, Planet, and Prosperity.
If your offshore staff isn’t the right fit for any reason, we’ll pause your service and find you a replacement at zero additional cost. Plus, you’ll get 1 week of free service! This is to help you get settled with your new offshore staff.
You’ll have consultation access to our admin team who are experts in marketing, AI, business software, SEO, social media and more. Our management team is located in Australia and can support you in your time zone seamlessly.
Our 6-step recruitment process is strict. We only screen fluent English-speaking offshore staff who are well-educated, adaptable, reliable, familiar with AI tools and with a proven record in their niche.
How it works
Discuss your goals and challenges with our business outsourcing strategists.
Our full-fledged recruitment team handles the rigorous screening process.
Outsource everyday tasks to your new offshore staff!
Leave payroll management, benefits, upskilling, and quality assurance to us.
Having worked with different agencies in the past, Outsourcing Angel has been a cut above the rest! From initial screening of candidates to helping us systemise/automate many of our processes to be VA-ready, the OA team have been client outcome-focused the whole way.
[VA Donna] is certainly someone I could trust with my life [and] I know she knows what to do…I don’t have any issues whatsoever and she’s always been wonderful. She has great ideas I just couldn’t think of ‘cause she’s operating from a different angle.
Outsourcing Angels has added value across our business from improving customer service to optimising collections.
We have worked with multiple VAs within OA who have a range of skills that seem to be able to fit any requirement.
With Outsourcing Angel, there was a manager who managed the process with us and made sure that our new VA was a really good fit for us. And because I had all these processes in place, we were very clear on what the VA needed to do. It was a really easy process.
I have a lovely person who is being supported properly and being paid a living wage, doing the work that I need her to do in a timely fashion and does it well, and I get the impression actually likes her job—that peace of mind, to me, is just invaluable.
Absolutely thrilled with the service provided by Outsourcing Angel! From start to finish, their team demonstrated exceptional professionalism, efficiency, and expertise. The customer support is top-notch, always available, friendly, and incredibly knowledgeable[…] Communication was clear and transparent throughout, and they consistently delivered on their promises. Their dedication to quality and customer satisfaction truly sets them apart. They operate like a well-oiled machine[…] I can’t recommend Outsourcing Angel enough for anyone looking to elevate their business operations. Five stars all the way!
If you can’t find the answer you’re looking for, simply contact us and one of our friendly staff members will be in touch with you within 1 business day.
Here’s how you can get started:
1. Discovery Call — Book a FREE consultation with our Business Outsourcing Strategist and give us an overview of everything you’re looking for in an offshore staff.
2. Virtual Assistant Recruitment — We will start interviewing the candidates that meet your requirements and create a shortlist of options for you. This process usually takes around 1-2 weeks.
3. Interview — After shortlisting, you have two weeks to review the applicants. We always recommend our clients to have at least meet our offshore staff via video call when reviewing them for the job. Our virtual managers will facilitate this call to ensure no crucial questions are missed.
4. Hiring — When you’re ready, we’ll hire the offshore staff and take them through onboarding, orientation and set-up. We’ll formally introduce them to our team and yours and help set up all the expectations, so everyone is on the same page.
5. Ongoing support — From here on, you will start working with your offshore staff with the support of your Outsourcing Angel team to assist you in the initial ‘nesting period’ to avoid any miscommunications or misunderstandings.
6. Regular check-ins & Benefits — Our team will also have regular meetings and performance reviews and provide company benefits for your offshore staff to ensure their happiness and to get all your tasks done the way you want them.
For over ten years, we’ve fine-tuned a very rigorous Recruitment process which we share in detail on our ‘How we hire’ page. Our offshore staff are carefully vetted from our existing talent pool and connections.
These candidates are only shortlisted to you once they’ve successfully completed technical and personality assessments and passed the Panel Interview Stage with our HR Manager, General Manager and Subject Matter Expert. We’ll then facilitate an interview between you and your selected candidate(s), which usually takes about 30 minutes.
Once you’re happy with your chosen candidate, we’ll look after the Orientation and set up your offshore staff with all the work perks to keep them motivated and dedicated to you long-term. This includes pre-paid healthcare benefits, rewards & bonuses, monthly meet-ups, upskilling workshops, mentorship and more.
We only choose the top 10% of remote talent available, so language is not an issue for our offshore staff at all.
Our chosen candidates have great diction, can speak in foreign slang, and understand nuances of Western clients and their branding, which helps them represent businesses extremely well.
Check out our video below to see firsthand how our offshore staff communicate clearly and effectively:
You can outsource almost anything to an offshore staff as long as you’re clear with what, when and how you want things done (we can help you with that!).
Here are examples of what our offshore staff can do. Our clients will usually hire an offshore staff experienced in many areas, such as Admin, Customer Support and Social Media.
Our job is to find and vet offshore staff who already have the experience and skills your business requires so they can hit the ground running. We also provide in-house upskilling workshops on various topics for your chosen candidate.
We also have an offshore staff central where hundreds of our staff share best practices, tips and tricks.
There is also a Client Resources Hub where we have recommendations, master guides, best practices and how-to’s for tools such as Slack, Hubspot, Canva, Asana, Trello, Active Campaign, Click up, YouTube, LinkedIn, Instagram etc.
You will need to train your chosen offshore staff on any of your business-specific software and processes.
During your FREE Discovery Call, we’ll need you to be clear on the work hours and timezone in which you expect your offshore staff to be online. These will be the expected work hours and we will only put forward a candidate who can meet your expectations.
We look after the entire outsourcing process for our clients end-to-end, which includes hiring, orientation, set-up, project management, HR, payroll and perks.
In the first three months with your offshore staff, our Virtual Operations Manager (VOM) will oversee your relationship with your offshore staff to provide you with ongoing support.
After your initial three months, our Customer Support Team is available to assist. You’ll also always have access to our Aussie Team for urgent matters.
If, for any reason, you’re unhappy with your offshore staff, we’ll find you a replacement for no extra charge and provide one free week to help you get settled with your new hire.
The price will vary depending on the experience, skill and hours required for the job. Once you’ve completed your Discovery Call, we will clarify these details with you.
If, for any reason, your offshore staff isn’t a right fit, we’ll find you another one at zero additional cost to you.
That guarantee is lifetime — it doesn’t matter if you decide your offshore staff isn’t a good fit in the first month or two years down the track.
We’ll pause your service as we work with you to find a brand-new hire. As part of our rehiring process, we’ll also cover an additional week of free service to allow your new offshore staff time to transition into your business.
24 hours after the completion of your Discovery Call, we’ll send you a proposal with our proposed Recruitment Strategy. As soon as you have approved everything and you’re all set up as a client, it’ll take 1 – 3 weeks to recruit an offshore staff for you (recruitment time will depend on the role, please indicate to us if you require someone urgently).
These are the most common business processes we help our clients with:
Streamlining these processes allows you to delegate to a Virtual Assistant more efficiently.
Our offshore customer service representatives can take on your customer support tasks, such as answering enquiries on social media, dealing with concerns, following up on appointments, and more.
For a complete list of what our offshore staff can do, please visit our ‘What can Offshore Staff do?’ page.
Experience the difference that quality offshore staff can make—only at Outsourcing Angel.
Book your free Discovery Call today to explore how offshore staffing can save costs and boost efficiency for your business!
Copyright © 2022 Outsourcing Angel All rights reserved.
Anika
City, Country: Philippines
Overview: I see myself working at home along with my husband and 2 kids in addition to having my own small business too
Language: English, Filipino
Family: Married, with 2 years old daughter
Hobbies: Movies, cooking pasta, mobile phone games
“Awesome, thank you very much Anika – wow, today went by super fast. You are amazing. I appreciate your work!“
“Thank you so much for everything you have done for us so far, you have been amazing! We love having you as part of the team and are so grateful for everything you do!”
“I appreciate the good work you do”
Dannisse
City, Country: Philippines
Overview: My customer service experience includes resolving complaints, processing orders, providing technical support, and pitching sales. I am proficient in using Canva for design quotes and meticulous in data entry tasks.
Language: English and Filipino
Hazel
City, Country: Philippines
Overview: I have almost 15 years of experience in Customer Service, Retail, and the Telecommunications industry. Through these roles, I have developed skills in Data Entry, Administrative tasks, Stock and People Management, Cashiering, Transaction Post Review, Quality Control, Chat and Email Support.
Language: English and Filipino
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Language: English and Filipino
Magellan Solutions
Dec 2020 – May 2022
VA | CUSTOMER SERVICE
Acquire Asia
May 2015 – May 2020
CREDIT ANALYST
Motif Manila Inc.(Priceline)
July 2013 – April 2015
TRAVEL SERVICE SPECIALIST
Results Manila Inc.
March 2011 – July 2013
TECHNICAL SUPPORT SPECIALIST
Alorica Philippines (Globelines)
Feb 2010 – March 2011
TECHNICAL SUPPORT SPECIALIST
Profem Enterprises (World Work Manpower Center)
Oct 2006 – Sept 2007
ASSISTANT SALES REPRESENTATIVE
Fatima Abillon
City, Country: Philippines
Overview: I’m a DigiPreneur and passionate about helping clients convert their content to greater heights.
I’ve been a Social Media & Content Strategist for over 4 years so I understand branding, social media planning, content and research.
Content is also my breakfast, lunch and dinner!
Language: English and Filipino
Hobbies: Book-worm, coffee lover and loves business systems
“I’m not necessarily the most detail oriented person.
So bringing people in [like Fatima] who have more [of those skills that] compliments my capability makes the overall job that we’re doing more effective.”
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years. Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Language: English and Filipino
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Language: English and Filipino
Edelisa Santos
City, Country: Philippines
Overview: I am a highly reliable and motivated individual with five years of extensive work experience in the field of E-commerce. I have been assigned various roles and tasks such as Product Listing, Order Fulfillment, Content Coordinator, and other admin tasks which I believe with the help of my acquired skills and knowledge I can contribute and will be a great asset to your team.
Language: English and Filipino
(2013 – Present) Freelance Virtual Assistant
(2004 – 2009) Office of the President (Government Office)
Maria Donna
Country: Philippines
Overview: I like helping busy entrepreneurs succeed by doing Project Handling, Digital Advertising, Email Campaign, Lead Generation for B2C and B2B campaigns, and Social Media Content Planning.
Aside from having a great eye for detail, I am also organized, resourceful, honest, and a result-oriented team player.
Language: English and Filipino
“It felt like [my virtual assistant Maria Donna] had already been with me for 2 or 3 weeks when she started on the first day because she had already been given all the background info on what I did, how I did, what they had changed, implemented. She was already well versed when she came to me.”
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Language: English and Filipino
Jenna Razal
City, Country:Philippines
Overview: I started working online as an K-pop article writer in 2013 then after 1 year an online media website in the US hired me as a virtual assistant. I worked for a few companies as a freelancer until I was accepted in OA last 2017.
Language: English, Filipino
Family: Single
Hobbies: Cooking, Baking, Singing, Playing musical instruments like guitar and piano
“Jenna it is great to have you working with us! You have really helped me over the last 6 months. I’d like you to also move into more website and advertising space shortly too. Here’s to the future!“
Ivy Yrika Frantz Merilles
City, Country: Cagayan de Oro City, PH
Overview: I worked as a nurse for 3 years and after work hours I was an SEO copywriter. Since 2008, I’ve now created content for Blog Articles, SEO Copy and Email Campaigns for many clients across different fields.
Language: English, Basic Mandarin, Filipino
Family: Married with 2 kids
Hobbies: Gardening, listening to Podcasts, reading, baking
“Ivy, your creativity is Amazing!!“
“Thank you for taking everything on during this time. We appreciate you”
“You bring so much value to our company every day, you have no idea how much easier you make our lives. The team in the clubs are so appreciative of you. But if there is any area that you’d like to grow in, we would LOVE to help as we know that we are always capable of achieving more”
Michael Cequina
City, Country: Cebu, Philippines
Overview: Passionate and creative in developing for the web, adheres to the coding standards/conventions using the latest and robust technologies. Has an insatiable thirst for knowledge and self-improvement.
Language: English, Filipino, Bisaya, Hiligaynon
Family: Single with 2 kids and a partner
Hobbies: Table Tennis, Piano, Guitar
Kriztian Beltran
City, Country: Philippines
Overview: I’m a Graphic and Web Designer, I’ve been working in this field for over 5 years. I am working with Various American and Australian Clients. I design websites, Brochures, Pamphlets, Flyers, Social Media stuffs, Digital marketing layouts/ads and printed materials. I create websites using WordPress.
Language: Filipino and English
Family: Single
Hobbies: Playing Instruments (Drums & Guitar), hitting gym and playing basket ball
“I highly recommend Kriztian for any Web Development and Graphic Design projects! His skill and insight are readily apparent and his ability to deliver quality work exceeds expectations every time. I trust in him for his professionalism, communication, and work!“
“I was struggling managing my website and attending to the many tasks that a start up must manage. I engaged Kriztian to help me with the many tasks that I was not getting completed. Kriztian was fabulous. He has great design and website skills. He was able to rebuild my website and efficiently manage the many tasks I needed to get done. He was easy to work with and very prompt with his communication. I can highly recommend his services.”
“He was responsible for making updates and changes to our website, creating a google sites intranet platform, creating video intros etc. He used his own creativity and was very helpful.
Kriztian’s work was great and we are sad to discontinue his services with us due to internal restructuring changes in our company.”
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Language: English and Filipino
Family: Married with 1 kid
Hobbies: Reading (Mostly Fiction (YA, NA, Sci-Fi) Watching Movies/Series (any genre), Biking
“It has been a pleasure to have you on our team. Keep up the great work”
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Maria Fiona C. Clemente
City, Country: Dasmarinas, Cavite, Philippines
Overview: I am a business and marketing professional with over 8 years of experience in digital marketing, research, project management, social media management, paid digital advertising, and messenger bot marketing. I have worked with clients across Australia, the United States, Singapore, and United Kingdom. I am a graduate BA in Organizational Communication from the University of the Philippines.
Language: English, Filipino (Tagalog)
Family: Has a husband and 2 kids (1 boy and 1 girl)
Hobbies: Cooking, Baking, Watching murder-mystery themed TV series and movies
“These guys have been a lifesaver. They set me up with Fiona Cruz and she has been a total weapon. Nothing but helpful and gets the jobs done that i ask her to in a timely fashion and goes above and beyond. She is a lovely person as well which of course helps! Thanks to meeting one of the co-owners of Outsourcing angels in Melbourne, I signed up immediately. It has been a great decision and has paid for itself already. Thanks”
“Fiona is an asset to our team and is always more than willing to learn new skills and take on new tasks within the team. Some of the key characteristics that Fiona shows daily are her punctuality, dependability and her ability to work as a part of a team but also autonomously considering she is working remotely. Fiona has improved her technical skills dramatically and we are extremely supportive of her continual up-skilling and growth within our team. We are so lucky to have Fiona as a key team member and thank her so much for her hard work!”
“Happy 2-year anniversary! I honestly cannot do this job without you. Thank you so so much! It’s amazing that I can always rely on you. Thank you again, Fiona!! PS don’t go anywhere!“
Marie Canlas
City, Country: Dasmarinas, Cavite, Philippines
Overview: Prior to being a VA, I was in the BPO industry for over 8 years handling different roles and campaigns. I started my freelancing career as an apprentice doing data entry tasks and eventually got clients of my own where I learned and experienced new skills that helped propel me to better opportunities and now I’ve been a Virtual Assistant for over 5 years.
Language: Tagalog, English
Family: With a partner of 11 years, 4 fur kids and 5 fur grandkids lol
Hobbies: Driving around nearby towns, cooking and trying out new dishes, reading books and watching tv series
“Marie brings a lot of good qualities and enthusiasm to her role. She is a great motivator and team player.”
Jan Alvin Dimla
City, Country: Caloocan City, Metro Manila, Philippines
Overview: Started working online since 2009, as a blogger and a freelancer. Then shifted to SEO, web development & design, and now I’m currently working as part of the admin staff for OA.
Language: Tagalog, English
Family: Single, no kids
Hobbies: Watching movies, animes, playing video games, learning new programming language
Alaila H. Alvarez
City, Country: Dumaguete City, Negros Oriental. Philippines
Overview: I’ve been a Graphic designer for 4 years for Outsourcing Angel. Aside from designing I am trained to project manage also and general tasks.
Language: Filipino and English
Family: Single
Hobbies: Biking
“OA is such a great asset to any business – both big and small. I would be completely lost without the help I receive each day from Anika and Alaila. Not only do they do wonders for the day-to-day running of my business, but they are such a valuable part of my team.
So happy with the service that OA provides, keep doing what you’re doing, it’s awesome! Thank you 🙂“
“My experience of working with Outsourcing Angel has been amazing. They made the process of finding the dedicated VA to match my requirements, hiring and managing VA, as seamless as possible. Really enjoyed working with Alaila. She’s been very helpful to my business. With her help, I got to spend more time and focus on other important aspects of my business. It’s definitely a good investment for the growth of my business.“
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Language: English and Filipino
Family: Married with 1 kid
Hobbies: Reading (Mostly Fiction (YA, NA, Sci-Fi) Watching Movies/Series (any genre), Biking
“It has been a pleasure to have you on our team. Keep up the great work”
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Language: English and Filipino
Family: Married with 1 kid
Hobbies: Reading (Mostly Fiction (YA, NA, Sci-Fi) Watching Movies/Series (any genre), Biking
“It has been a pleasure to have you on our team. Keep up the great work”
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Cecilleen Mabilog
City, Country: Bacolod City, Philippines
Overview: I worked in corporate jobs for 5 years before joining the virtual world. My previous roles were in customer service, sales and business management.
Language: English, Filipino (Tagalog)
Family: Married with 2 kids
Hobbies: Managing my personal Facebook Page and Groups, Netflix, Online shopping!
“You are very good at what you do. It’s shown in our social media. Love it!!! Thank you for being you“
“Thank you Ces to be so awesome. I look back on what was published this year – it’s all product of dedication, full attention to details, following up and desire to learn.“
Gail Galima
City, Country: Philippines
Overview: I see myself still working from home, with Outsourcing Angel and managing my small business with my husband and family.
Language: English, Filipino
Family: Married, with 3 kids
Hobbies: Singing, baking and playing mobile games
“Thanks Gail – I am impressed with the videos you are posting as you answer some questions. The ladies are getting so much”
Abegail Mae R. Loste
City, Country: Davao City, Philippines
Overview: I used to work for a BPO company in Davao. Then in 2017, my son became extremely ill and I ultimately resigned from my job so that I could work from home to care for my son. My first Outsourcing Angel client was an Australian Digital Marketing Agency that hired me as the Executive Assistant and Project Coordinator. I’ve gained so much valuable knowledge and expertise from my first-hand experience working with this client…I even flew to Australia to meet them when they were scaling their business! Now my life is more flexible and I love adding more value to my clients to support them virtually.
Language: English, Filipino (Tagalog)
Family: Married with 1 son
Hobbies: Playing with my son, cooking and cleaning, eating out with family and friends
“Abby THANK YOU. I can’t thank you enough right now but having you on team TFP has been the BEST thing ever; not just with you going above and beyond this last week, but since you joined our team.”
“Hi Abby, So glad I don’t have to provide content when you do it so well. I cannot keep up with the rather large list that is building on my desk here! I’ve looked at all the videos and your work is really impressive, far better than anything we can do!”
