Virtual assistants (VAs) are the future of the food and beverage industry. If you’re looking for a way to improve your customer service as well as your daily operations, then these remote staff might be just what you’re looking for.
As a restaurateur, your focus should be on providing exceptional dining experiences to your patrons. If you have a VA at your disposal, you can benefit from their valuable skill set, save on office space, while only needing to pay for the time they spend on projects. This way, you can stop worrying about back office tasks and enjoy running your restaurant and have ample time to spend with your family and friends.
Here are just a few things a Virtual Assistant can do for you:
INVENTORY CONTROL TASKS
- Your VA can conduct ongoing food cost management and analysis.
- He or she can help with recipe standardisation and cookbook development. This is useful for restaurant owners who plan on branching out to different locations. It is also helpful if your chef decides to leave.
- He or she can also help with menu analysis and planning. This may include identifying which menu items are doing well and which aren’t. This allows you to serve food and beverages that sell well, giving you better profits and better customer satisfaction.
- In addition, your VA can also help with placing orders for ingredients and other items you need to acquire for your restaurant.
- Your VA can help you with balancing end of day accounts as well as the addition of daily takings. He or she can also help you manage your books.
WRITING AND DESKTOP PUBLISHING TASKS
- A VA can design your menus and prepare your wine and cocktail lists.
- He or she can also create tabletop marketing materials as well as fliers you can give away to passersby.
- You can easily create a newsletter with the help of your VA. He or she can draft the content and prepare the layout for your approval. Upon your consent, he or she can then roll this out to your email list.
- He or she can also draft your employee manuals and recipe books, and do the layout.
- If you have a website and a blog, your VA can also make an editorial calendar, write, and publish content after your approval.
EVENTS AND PROMOTIONS
- If you regularly host special events, then you can benefit from the services of a VA. He or she can help you with the planning stage of your events. Apart from conceptualising, he or she can also book important things like the sound system, a host, and the like.
- Of course, your VA can also market your events and promotions both online and offline. He or she can prepare your advertising materials and send it to the local paper or radio station and even set up online ads.
- VAs can help you create and manage your social media channels. If you own a restaurant or a bar, maintaining a Facebook page, a Twitter account, and an Instagram account can lead a lot of customers to your establishment.
- Your VA can also help you create and manage a database of your customers.
- He or she can also help your brand by building a relationship with your clients and improve customer loyalty. This can be done through social media channels. Your VA can interact with customers, answer their questions, and provide general customer services.
- Your VA can also handle email management. He or she can closely monitor your email accounts and reply to email messages. This is especially helpful for reservation purposes.
- VAs are often adept in search engine optimisation. It’s a great idea to make use of this skill set to improve the traffic that goes to your website as well as its search engine rank.
- Your VA can help you with data entry tasks like payroll processing, entering employee time sheets, checking tabletop delivery against invoice, and the like.
- Taking incoming and outbound calls to provide pricing and to take catering orders.
- Provide daily, monthly, and weekly sales reports.