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When it comes to outsourcing, the Philippines is a top choice for many businesses. It’s Pinoy pride all around for this industry!

This Southeast Asian country has not only maintained but also continuously improved its standing as a go-to outsourcing hub worldwide. To make your outsourcing journey a success, let’s take a closer look at the outsourcing scene in the Philippines and explore some must-know tips to make your outsourcing plans a success this 2024. 👌

Virtual Assistant Philippines: Outsourcing Overview

The Philippines has become a powerhouse for outsourcing services and virtual assistants, thanks to its skilled workforce and cultural fit. With an annual growth rate of around 9%, the outsourcing industry is a significant player in the country’s economic growth.

👉 Related: Top 7 Reasons Why Australian Companies Outsource to the Philippines

The Outsourcing Angel admin team on our annual company trip in Batangas City, Philippines (November 2023).

The Philippines consistently ranks among the top outsourcing destinations globally due to its highly English-proficient workforce, familiarity with Western culture, and a government that supports a business-friendly environment.

All these advantages, combined with other market factors, make the outsourcing virtual assistant Philippines industry outperform their neighbouring countries in terms of return on investment (ROI).

5 Tips for Successful Outsourcing in Philippines in 2024

Whether you’re a seasoned pro or just starting, these 5 practical tips will help you make the most out of outsourcing in the Philippines in 2024:

Tip 1: Get Your Digital Setup Right

To ensure smooth outsourcing, you need a strong digital foundation before you outsource ANY project. Streamlined workflows and integrated platforms make things simpler by:

  • cutting out extra steps in your business process
  • minimising manual work for your team
  • and speeding up tasks and project completion.

👉 Related: How We Systemised and Scaled Up a Food Manufacturing Business

This not only saves time but also cuts down on your overall costs. Investing in modern systems not only future-proofs your operations but also sets your business up for steady growth in the competitive global market 📈

Here’s our CEO and Founder Linh Podetti talking about effectively setting up your digital space for remote employees:

Tip 2: Choose User-Friendly Communication Tools and Software

Effective communication makes or breaks your remote work environment. According to research, poor communication is the top cause of failure in outsourcing 👀

So make sure to embrace user-friendly communication tools and project management software to tackle this challenge. Real-time collaboration not only fosters connectivity but also ensures that projects are done smoothly, exceeding your and your client’s expectations 💯

If you’re not sure which tools best fit your work setup, a systems audit might be just what you need to pinpoint the most effective solutions for your specific needs.

👉 Related: How You Can Systemise & Scale Your Business for Success

Tip 3: Embrace Automation

Automation is an absolute game-changer in outsourcing. Business automations has improved jobs for 90% of knowledge workers and increased productivity for 66% of them. With the continued rise of AI, the use of automation and no-code platforms is only expected to multiply.

👉 Related: Automate your social media process with our FREE giveaway tool

By integrating smart automation into your outsourcing strategy, you not only increase efficiency but also enhance the quality of your work. This move positions your business as an innovative player, attracting clients looking for cutting-edge solutions.

Want to automate your business and save up to 20 hours per week?

Tip 4: Consider Cultural Sensitivity and Training

Did you know that 9% of outsourcing projects fail because of cultural fit? 🤔

Recognising the cultural differences when outsourcing to the Philippines will go a long way in making your outsourcing initiatives a success. Their deep-rooted values of:

  • “utang na loob”
  • strong ties to family
  • and their sense of bayanihan, among other things

will help you understand your Philippine outsourcing partners on a deeper level.

Providing cultural training for both your onshore and offshore teams helps in building stronger connections and improves your overall teamwork.

Our Philippines team enjoys ziplining in Batangas City, Philippines with our Australian management team (November 2023).

Tip 5: Explore Flexible Outsourcing Models

Companies utilising hybrid outsourcing models—combining onshore, nearshore, and offshore teams—achieve the following advantages compared to traditional outsourcing:

  • enhanced collaboration
  • better scalability and flexibility
  • overall greater cost savings

Having a mix of local and offshore talent allows for greater flexibility in scaling resources based on project demands. This means you can scale the size of your operations while still ensuring quality work and efficiency. 👍

Short Case Study on Effective Outsourcing in Philippines

Meet Phil East—business growth specialist and founder of Profit Improvers.

Phil runs Profit Improvers, a successful marketing strategy and business coaching business in Victoria, Australia. He wanted to keep up with his increasing workload, and thought outsourcing to the right virtual assistant would do the trick.

After our initial assessment with Phil, we discovered that he actually needed to streamline his processes first before hiring a VA. Otherwise, taking on a VA would just be more work and a headache for him! 🤯

👉 Related: Are You A Slave to Your Business? Here’s How Not to Be.

Here’s what we achieved after implementing a customised scaling-up plan for Phil:

VS

Before

  • Overwhelmed with client demands
  • Manual lead acquisition, tracking and scheduling
  • Tedious email management
  • Inconsistent social media presence
  • Manual payment process
  • No time to onboard/train a VA for support

After

  • Increased client capacity because of customised automations and dashboards

  • Automated client bookings using Calendly, Google Drive and Trello integrations
  • Standardised email and social media templates with consistent branding and simpler content production
  • Automated payment processing using Stripe and Trello integration
  • Trained VA with knowledge on all the new systems and processes

If you want more details about Phil’s outsourcing and scaling success, simply read his case study here.

Outsourcing Virtual Assistant Services in 2024 Involves Systems and Processes

With these 5 practical tips for outsourcing in Philippines, your business can thrive in the ever-evolving global marketplace.

Most importantly, venturing into outsourcing virtual assistant services in 2024 means getting your systems and processes right—otherwise, you’re not setting up your projects for success.

Improving your business systems through:

  • simplifying work processes with automation
  • using effective tools for communication and other tasks
  • and staying up-to-date on industry trends

will ensure that you’re not just keeping up with work, but staying on track to scaling your business for success. 🙏

Book a free Discovery Call

Finding the right tools, processes, and virtual assistants means you can scale your business properly.

Book a FREE discovery call today so we can deep dive into your business and help you out!

Arielle Calanas

Arielle is Outsourcing Angel’s resident copywriter. She has over 9 years of writing experience and graduated magna cum laude in Creative Writing from the University of the Philippines Mindanao in 2019. Currently, she crafts high-engagement content that reflects our brand voice, from client case studies to blog articles and more.