Last June 2016, Outsourcing Angel founder, Linh Podetti, visited the Philippines for the first time and spent an afternoon of fun and activities meeting the youth at Virlanie Foundation. Together with Phillipine-based Outsourcing Angel staff, the group spent an afternoon getting to know the young teens cared for by the foundation, and shared some inspiring words to bring hope and inspiration to work hard at making their dreams come true despite of life’s hardships. One of the participants shared her experience meeting the team in a heartfelt article that she wrote. Please read below:
An Afternoon I Will Always Remember
One of the staff from Virlanie invited me and my friends to attend a seminar in their office on a Saturday afternoon. She said it’s a great seminar for us, something that could help us find a job. Then I thought, this could be like any other seminars that I attended in either my school or in Virlanie. The staff told us that it is a seminar where we are given the opportunity to actually learn how to actually get work or land a job. At first, I was doubtful that it is what the seminar will teach us, but I decided to attend as I don’t like to pass up this kind of opportunity as I have a feeling it will be good for me.
And so as I went through the door and inside the room where the seminar was held, I was nervous as I did not know what will happen in there. But when Ate Linh and her friends welcomed me and the other kids one by one, I greeted them back with the same warmth. Then Ate Linh talked to me and asked if I can speak English, I told her “just a little bit”, and then she smiled.
Ate Wendy opened the program and I felt the emotion and sincerity in her words. She shared about the difficult times she had finding work and she made me feel what she felt during those difficult times. Ate Linh shared her story too. I was inspired and felt bad about her experiences as well. I felt sad especially when she shared that part of her life when her parents did not believe in her when she got all these big dreams for herself as a young girl, putting her down instead of supporting her as most parents do. But Ate Linh did not give up. She worked harder to prove her parents wrong. And now, she is successful in her business, and that’s why I am inspired by her own stories and experiences. I also listened to the stories Ate Linh’s friends in the seminar. The members of the Red and Black Solutions have their own stories and difficult experiences in life too.
When I heard about their stories, I learned that I should not give up whenever challenges in life come. I learned that I can stand alone and without anybody to depend on for my success. I learned how important it is to have goals and achieve goals in life. I learned that in life, you don’t need other people to be successful especially when these people bring you down and think negatively about your dreams. Instead of feeling bad about people who make you feel hopeless, be motivated to prove them all wrong and that will give you the strength and support you need to achieve all your dreams.
I was very happy I spent the afternoon getting to know Ate Linh and her group. We had so much fun using the free art materials they gave us and sharing the big cake they brought for our snacks. They also asked some of the kids to sing for the group, coaching them to be daring at showing people their talent and to not let other people tell them they are no good. I will cherish the experience I had with Ate Linh and the Red and Black Solutions group—it’s definitely a worthwhile afternoon for all of us.
By: Lorraine Catina
We met a vibrant young girl in one of our visits in Virlanie Foundation last year. Lorraine was an avid journal writer and was so eager to learn about turning her passion for personal writing into an actual career. We worked with her on her early compositions and she has shown rapid progress, turning personal writing into a copy that is worthy of being published. Today, Lorraine is studying Film Production at University of Makati, Philippines.
Charlotte is a Copywriting Virtual Assistant with over 10 years of experience in marketing content creation, search engine-optimised blog articles and website copy. She's one of our most valuable Angels with vast knowledge of the digital marketing landscape and business systemisation.
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Overview:I have almost 15 years of experience in Customer Service, Retail, and the Telecommunications industry. Through these roles, I have developed skills in Data Entry, Administrative tasks, Stock and People Management, Cashiering, Transaction Post Review, Quality Control, Chat and Email Support.
Language: English and Filipino
Work Information
Key Skills
Customer Support
Administration
Creatives
Social Media Management
Customer Support
Customer support, calls, live chat & instant messenger
Inbound/Outbound Calling
Upselling, Cross selling
Administration
Email/Calendar Management
Documents Storage & Organisation (Cloud Accounts)
Spreadsheet Creation & Management
Data Entry / Lead Generation
Communication & Liaisons
Administrative Support
CRM Management
Creatives
Basic graphic design (Canva)
Basic video editing
Social Media Management
Set-up and management
Content creation & sourcing
Scheduling, engagement, reports
Scheduling and Tracking New Pins
Software & Tools
Canva
Capcut
Microsoft Applications (Word, Excel & Powerpoint )
Linkedin
Sap
Skype, Zoom, MSTeams, Slack, Whatsapp, Telegram, Google Meet
Google Suite
Dropbox
Facebook Business Suite, Tiktok, Linkedin, Youtube
Trello
Shopee, Etsy, Raket.ph, Fiver
Customer Solution Platform
Picsart, Hypic
Sales VA | Full time
Dannisse Marie Cabañero
City, Country: Philippines
Overview:My customer service experience includes resolving complaints, processing orders, providing technical support, and pitching sales. I am proficient in using Canva for design quotes and meticulous in data entry tasks.
Language: English and Filipino
Work Information
Key Skills
Sales & Customer Support
Administration
Email Management
Social Media Management
Sales & Customer Support
Customer support: Live Chat & Instant Messenger
Sales Calls
Processing and Tracking Customer Orders
Administration
Calendar Bookings / Scheduling
Spreadsheet Creation & Management
Data Entry
E- Commerce Store Support
Project Management
Billing & Invoices
Email Management
Inbox Management
Client Responses
Email Marketing (Gorgias)
Social Media Management
Set-up and management
Content creation & sourcing
Basic graphic design (Canva)
Software & Tools
Shopify
G Suite
Gorgias
Etsy
Canva
Google Apps
Trello
Asana
Monday
Later
Zendesk
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Project Manager VA | Full time or Part Time
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Magellan Solutions Dec 2020 – May 2022 VA | CUSTOMER SERVICE
Handling Social Media Accounts (FB/IG)
Answering Live Chat and Phone Queries
Email Management
Acquire Asia May 2015 – May 2020 CREDIT ANALYST
Assess Customer Credit Files
Processing Customer Application
Collecting and Organizing all loan documents
Reviewed Customer Financial Data to Ascertain the level of Risk Involved
Motif Manila Inc.(Priceline) July 2013 – April 2015 TRAVEL SERVICE SPECIALIST
Prepared Travel Plans including itinerary, transportation and overnight accommodation and client guests
Results Manila Inc. March 2011 – July 2013 TECHNICAL SUPPORT SPECIALIST
Provided technical support to clients in the understanding troubleshooting process
Alorica Philippines (Globelines) Feb 2010 – March 2011 TECHNICAL SUPPORT SPECIALIST
Provide Technical Support to Globe Internet Users
Profem Enterprises (World Work Manpower Center) Oct 2006 – Sept 2007 ASSISTANT SALES REPRESENTATIVE
Partnered with Sales Representatives during Customer Consultation to build agency and customer relation
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Digital Marketing VA | Full time
Fatima Abillon
City, Country: Philippines
Overview: I’m a DigiPreneur and passionate about helping clients convert their content to greater heights.
I’ve been a Social Media & Content Strategist for over 4 years so I understand branding, social media planning, content and research.
Content is also my breakfast, lunch and dinner!
Language: English and Filipino
Hobbies: Book-worm, coffee lover and loves business systems
Work Information
Key Skills
Social Media Management
Digital Marketing
Content Creation
Graphic Design
Customer Support
Lead Generation
Administration
Email/Calendar Management
Documents Storage & Organisation (Cloud Accounts)
Document Template Creation
Booking Appointments
Making Travel Plans
Spreadsheet Creation & Management
Data Entry
Basic Website Content Update
Communication & Liaisons
Creatives
Basic graphic design (Canva)
Basic video editing
Digital Marketing
Email marketing
Basic Ads
Customer Support
Customer support, live chat & instant messenger
Social Media Marketing/Management
Set-up and management
Process documentation
Content creation & sourcing
Scheduling, engagement, reports
Scheduling and Tracking New Pins
Research
Research for Guest Articles/Interviews
Lead Generation
Gathering data and reporting
Industry & competitor research
Software & Tools
Client Testimonials
Mike Harley xPotential
“I’m not necessarily the most detail oriented person.
So bringing people in [like Fatima] who have more [of those skills that] compliments my capability makes the overall job that we’re doing more effective.”
Work Experience
Marketing Team Project Head
Aktus Global Management, Ortigas,
Nov 2018 – Sep 2020
Marketing Assistant & Social Media Manager
Shekinah Management Tech,
Jun 2016 – May 2018
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Project Manager VA | Full time
Kris Siao
City, Country: Philippines
Overview:I’ve been working in the BPO industry for about 12 years. Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Overview:I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Overview: I am a highly reliable and motivated individual with five years of extensive work experience in the field of E-commerce. I have been assigned various roles and tasks such as Product Listing, Order Fulfillment, Content Coordinator, and other admin tasks which I believe with the help of my acquired skills and knowledge I can contribute and will be a great asset to your team.
Language: English and Filipino
Work Information
Key Skills
eCommerce Management
Social Media Management
Administration
Customer service
Graphic Design
Project Management
Administration
Email/Calendar Management
Documents Storage & Organisation (Cloud Accounts)
Document Template Creation
Booking Appointments
Making Travel Plans
Spreadsheet Creation & Management
Data Entry
Basic Website Content Update
Communication & Liaisons
Editing & Design
Basic graphic design (Canva)
Basic video editing
E-commerce
Product listing / resource
Competitor analysis
Marketing and monitoring
Customer Support
Customer support, live chat & instant messenger
Social Media Marketing/Management
Set-up and management
Content creation & sourcing
Scheduling, engagement, reports
Scheduling and Tracking New Pins
Research
Research for Guest Articles/Interviews
Lead Generation
Gathering data and reporting
Industry & competitor research
Software & Tools
Work Experience
(2013 – Present) Freelance Virtual Assistant
Amazon order fulfillment
Project Manager
Shopify Management, product listing
FB ads, admin support
researching/lead generation, ticketing via zendesk
data entry, social media management support, ad hoc admin tasks.
(2004 – 2009) Office of the President (Government Office)
Worked as technical assistant, assist walk-in guest, facilitate callers, organize all necessary documents, support staff for meetings.
Assisting in preparation of endorsements/referrals/recommendations to be signed by Assistant Secretary, Undersecretary and Executive Secretary.
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Social Media VA | Full time
Maria Donna
Country: Philippines
Overview: I like helping busy entrepreneurs succeed by doing Project Handling, Digital Advertising, Email Campaign, Lead Generation for B2C and B2B campaigns, and Social Media Content Planning.
Aside from having a great eye for detail, I am also organized, resourceful, honest, and a result-oriented team player.
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Education
2014 – 2020
Post Graduate-Candidate Master of Business Administration (MBA)
University of Rizal System
Antipolo City, Philippines
1995-2000
College
Bachelor of Arts in Mass Communication (BAMC)
Trinity University of Asia/Trinity College of Quezon City
Quezon City, Philippines
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Customer Service VA | Full time
Kris Siao
City, Country: Philippines
Overview:I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Overview: I started working online as an K-pop article writer in 2013 then after 1 year an online media website in the US hired me as a virtual assistant. I worked for a few companies as a freelancer until I was accepted in OA last 2017.
Language: English, Filipino
Family: Single
Hobbies: Cooking, Baking, Singing, Playing musical instruments like guitar and piano
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Key Skills
Social Media Management
Facebook Ads
Copywriting
Graphic Design
Video Editing
Facebook
Managing Facebook Page and Groups
Managing Facebook engagements and inbox
Creating and scheduling Facebook content calendar
Designing Facebook Posts in Canva
Curating Facebook Posts from relevant pages
Facebook reports
Facebook competitor research
Digital Marketing
Google Ads
A/B Testing
Media Buying (Paid Ads)
Content Creation
Blog/Article Writing
Basic Graphics Editing
Basic Video Editing
Software & Tools
Client Testimonials
Lydia Kypros Founder, Bronze Bombshell Beauty
“Jenna it is great to have you working with us! You have really helped me over the last 6 months. I’d like you to also move into more website and advertising space shortly too. Here’s to the future!“
Education
Philippine Women’s University – Bachelor of Science in Nursing
Udemy-Digital Marketing
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Copywriting VA | Part time
Ivy Yrika Frantz Merilles
City, Country: Cagayan de Oro City, PH
Overview: I worked as a nurse for 3 years and after work hours I was an SEO copywriter. Since 2008, I’ve now created content for Blog Articles, SEO Copy and Email Campaigns for many clients across different fields.
Language: English, Basic Mandarin, Filipino
Family: Married with 2 kids
Hobbies: Gardening, listening to Podcasts, reading, baking
Work Information
Key Skills
Copywriting
SEO
Social Media Management
Google My Business Marketing
Active Campaign
Data Entry
Research
Graphic Design
Video Editing
Bookkeeping
SEO Copywriting
Meeting with clients to discuss content requirements and core messages
Familiarising with the product, target audience, and competitors
Applying keyword density and adapting to tone, style, and readability
Presenting initial ideas to clients until content is approved
Creating SEO content for blogs, product descriptions, promotional copy, and social media captions
Developing on-site and off-site SEO campaigns
Monitoring user and customer behaviours and competitive keywords
Stay up to date with SEO best practices and algorithm updates
Monitor SEO and user engagement and suggest content optimization
SEO keyword reports
Administration
Preparing financial statements, reports, memos, and invoices
Answering emails from clients on queries and concerns
Researching and conducting data for documents and presentations
Accurately recording minutes from meetings
CRM Management
Social Media Management
Defining the most important social media KPIs
Managing and scheduling social media content
Measure the success of every social media campaign
Creating social media captions and hashtags
Staying up to date with the latest social media best practices
Managing Facebook groups and member engagement
Project Management
Developing and designing documents, training manuals, flowcharts and procedures
Co-ordinating teams and training staff
Software & Tools
Client Testimonials
Tim Svehlak Club Manager, PLC
“Ivy, your creativity is Amazing!!“
Guy Cohen Club Owner, PLC
“Thank you for taking everything on during this time. We appreciate you”
Mariana Stekic Club Owner, PLC
“You bring so much value to our company every day, you have no idea how much easier you make our lives. The team in the clubs are so appreciative of you. But if there is any area that you’d like to grow in, we would LOVE to help as we know that we are always capable of achieving more”
Education
Velez College-Bachelor’s Degree in Nursing
Digital Marketer-Copywriting Mastery , Content Marketing Mastery
Work Samples
Web Developer VA | Full time
Michael Cequina
City, Country: Cebu, Philippines
Overview: Passionate and creative in developing for the web, adheres to the coding standards/conventions using the latest and robust technologies. Has an insatiable thirst for knowledge and self-improvement.
Language:English, Filipino, Bisaya, Hiligaynon
Family: Single with 2 kids and a partner
Hobbies: Table Tennis, Piano, Guitar
Work Information
Key Skills
WordPress
Beaver Builder
PHP5
HTML5
CSS3
Twitter Bootstrap
SASS
LESS
jQuery
Web Development
Develop Website using Beaver Builder Plugin and Child Theme. Develop and maintain WordPress themes and plugins using Roots.io/Bedrock incorporating
HTML5Boilerplate, Twitter Bootstrap 3, Foundation 5 Responsive CSS Grid System, and jQuery, jQuery Ajax.
Use GIT or SVN for Source Control and SSH or Capistrano for deployment.
Maintain PHP web applications with heavy database queries using WPDB class, OOP PHP, PDO, and Ajax.
SEO
Set up Google Analytics, Google Search Console, Google Tag Manager, and Google My Business accounts
SEO Website Audit and recommendations using online SEO Tools such as Screaming frog and MyWebsiteAudit
SEO keyword reports and industry research
Software & Tools
Education
Technological University of the Philippines-BS in Electronics and Communications Engineering.
Work Samples
Video Editor VA | Part time
Kriztian Beltran
City, Country: Philippines
Overview:I’m a Graphic and Web Designer, I’ve been working in this field for over 5 years. I am working with Various American and Australian Clients. I design websites, Brochures, Pamphlets, Flyers, Social Media stuffs, Digital marketing layouts/ads and printed materials. I create websites using WordPress.
Language: Filipino and English
Family: Single
Hobbies:Playing Instruments (Drums & Guitar), hitting gym and playing basket ball
Work Information
Key Skills
Graphic Design
WordPress Development
Video Editing
Graphic Design
Designing WordPress websites
Designing logos brochures, flyers and social media layouts
Video Editing
Editing videos for Facebook, YouTube, and Website
Editing product and promotional videos
Adding video effects, transitions, and watermarks
Formatting videos to fit the specifications of platforms
Uploading videos onto hosting site
Adding video subtitles
Software & Tools
Client Testimonials
Bob Herring, Founder, Responsive Design Studio
“I highly recommend Kriztian for any Web Development and Graphic Design projects! His skill and insight are readily apparent and his ability to deliver quality work exceeds expectations every time. I trust in him for his professionalism, communication, and work!“
Annette Tonkin Founder, Mind and Body Consultancy Australia
“I was struggling managing my website and attending to the many tasks that a start up must manage. I engaged Kriztian to help me with the many tasks that I was not getting completed. Kriztian was fabulous. He has great design and website skills. He was able to rebuild my website and efficiently manage the many tasks I needed to get done. He was easy to work with and very prompt with his communication. I can highly recommend his services.”
Nicolene Steward Managing Director and Stylist, Let’s Revamp Property Styling
“He was responsible for making updates and changes to our website, creating a google sites intranet platform, creating video intros etc. He used his own creativity and was very helpful.
Kriztian’s work was great and we are sad to discontinue his services with us due to internal restructuring changes in our company.”
Education
Informatics Institute-B.S. Information Technology Major in Multimedia
Click Funnels-Click Funnels Landing Page Creation
Work Samples
General VA | Full time
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Creating campaigns and automations in CRMs and Email Marketing platforms
Admin Support
Customer Support: Email, Facebook and Website
Managing bookings and appointments
Updating and managing calendars (Oncehub)
Creating data sheets, reports and presentations
Transcriptions
CRM management and basic automations
Bookkeeping
Invoicing
Paying bills
Software & Tools
Client Testimonials
Kenneth Douglas Twins Martial Arts
“It has been a pleasure to have you on our team. Keep up the great work”
Julia Mann CEO and Founder, Lash Tribe Pty Ltd
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Education
Silliman University-Bachelor of Science in Nursing
Work Samples
Digital Marketing VA | Full time
Maria Fiona C. Clemente
City, Country: Dasmarinas, Cavite, Philippines
Overview: I am a business and marketing professional with over 8 years of experience in digital marketing, research, project management, social media management, paid digital advertising, and messenger bot marketing. I have worked with clients across Australia, the United States, Singapore, and United Kingdom. I am a graduate BA in Organizational Communication from the University of the Philippines.
Language:English, Filipino (Tagalog)
Family:Has a husband and 2 kids (1 boy and 1 girl)
Hobbies:Cooking, Baking, Watching murder-mystery themed TV series and movies
Work Information
Key Skills
Digital Marketing
Facebook Ads
Customer Support
Social Media Management
Blog
Website Management
Lead Funnels
CRM Management
Social Media
Managing Social Media Calendars for Facebook, Instagram, Twitter, Pinterest, and YouTube
Scheduling Social Media Content using Hootsuite, Later and Buffer
Create Social Media Content using Canva
Edit Social Media Videos using Windows Movie Maker
Social Media Reports using Audience Insights, Supermetrics and Whatagraph
Managing Social Media Messenger Bots and inbox inquiries
Advertising
Create Google Ads using Keyword Planner and AdEspresso
Create and manage Facebook Ads
Conduct competitor and audience research for Facebook Ads
Conduct Search Engine Marketing research for websites
CRM Management
Create campaigns and automations in CRMs and Email Marketing platforms
Integrate and automate Marketing processes with Zapier
Managing WordPress website
Create and managing ClickFunnels Pages
Managing member profiles on MembersPro
Software & Tools
Client Testimonials
Tom Jones Founder & CEO, Training for Warriors Darwin
“These guys have been a lifesaver. They set me up with Fiona Cruz and she has been a total weapon. Nothing but helpful and gets the jobs done that i ask her to in a timely fashion and goes above and beyond. She is a lovely person as well which of course helps! Thanks to meeting one of the co-owners of Outsourcing angels in Melbourne, I signed up immediately. It has been a great decision and has paid for itself already. Thanks”
Kristy Smith General Manager, Your Social Voice
“Fiona is an asset to our team and is always more than willing to learn new skills and take on new tasks within the team. Some of the key characteristics that Fiona shows daily are her punctuality, dependability and her ability to work as a part of a team but also autonomously considering she is working remotely. Fiona has improved her technical skills dramatically and we are extremely supportive of her continual up-skilling and growth within our team. We are so lucky to have Fiona as a key team member and thank her so much for her hard work!”
Elena Kapp Senior Media Buyer, Your Social Voice
“Happy 2-year anniversary! I honestly cannot do this job without you. Thank you so so much! It’s amazing that I can always rely on you. Thank you again, Fiona!! PS don’t go anywhere!“