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After such an eventful year in 2020, especially with the pandemic taking the world by storm, these challenging times have meant that entrepreneurs needed to be adaptable, flexible and resilient to unexpected changes. As the year comes to an end, let’s take the time to reflect on valuable lessons we’ve learned over the past 12 months and to use these learnings for a better, more productive and fulfilling 2021.

Here are our top five key business learnings over the last twelve months.

Preparation is key

Outsourcing Angel started as an online, work from home company, with flexible work hours that suit the lifestyle that our employees are looking for. These values became favoured throughout the pandemic period this year, where working from home became a fad or a craze that everyone was searching for while in lockdown. Outsourcing Angel was thus prepared and in a position to meet the challenges of a fast-evolving world. As our founder, Linh Podetti says:

“Life happens when preparation meets opportunity”
– Linh Podetti

Working from home is now a way of life! By sticking to your core values as a business, it will help you prepare and be ready to handle unexpected changes.

The power of a GREAT customer experience

Remember… the hard part is getting clients, but it’s even worse to lose them after all that hard work to get them in the first place. It’s easy to underestimate how important it is to have a smooth customer experience in a business. That is why Linh recommends Joey Coleman’s Never Lose A Customer Again.

Linh’s Top Read:

Never Lose A Customer Again:
Turn Any Sale into Lifelong Loyalty in 100 Days.
By Joey Coleman

Coleman’s book will give you an insight into the stage by stage process of onboarding a client. Everything you need to know from the moment you bring them into the business is outlined in the book.

So, the second learning for 2020, is to ensure that your clients have a better customer service experience, where they feel valued and want to remain as a long term client! Read Coleman’s book, and never lose a customer again!

Sending love through cards

Sending personalised cards to your leads, clients, friends and family is a way to solidify your genuine connection with those that are close to you. Your Virtual Assistant can assist you to achieve that through sites like SendOutCards, where you pay a fixed fee each month and you’ll be able to send cards all around the world!

If you went out for lunch with a client, you can easily act on your prompt and send them a thank you card as soon as you get home. This is a great way to show your appreciation to your clients and make them feel special!

Manage your money wisely

As an entrepreneur, it’s too easy to get caught up in always investing your money back into the business, without ever seeing the fruits of your labour.

Linh’s Top Read:

Profit First:
Transform your Business from a Cash-Eating Monster to a Money-Making Machine
By Mike Michalowicz

For business owners. it’s important to allocate your money wisely. Michalowicz’s book explains the bucket system you need to follow in your business. It encourages you to allocate a percentage into your profit bank account every month. This will also help you keep enough money aside for taxes and GST.

Try an acting class!

You’re probably wondering… what does acting have to do with business? Well, for entrepreneurs, presenting, public speaking and talking to a large audience is an important aspect of business growth and success. Going through an acting class can be really beneficial for entrepreneurs, as they throw you into a role and you have to relax your mind and body to be able to play the part. This will be a great way to increase your confidence!

Set up your goals for 2021 the right way!

We’d love to help you start the new year strong by finding your perfect Virtual Assistant to give you more free time to focus on the bigger tasks that can lead your business down the road to success. Book a FREE Discovery Call with us today and let’s have a chat!

Charlotte Ramos

Charlotte is a Copywriting Virtual Assistant with over 10 years of experience in marketing content creation, search engine-optimised blog articles and website copy. She's one of our most valuable Angels with vast knowledge of the digital marketing landscape and business systemisation.