Meet Dinesh Punni
Dinesh helps professionals become valued contributors in the Augmented and Virtual Reality industry. With his deep passion for learning new skills, technology, and teaching, he created his XR education platform, immersive insiders.
Things were going well, but Dinesh knew his business could go the extra mile with just the right help.
So our Systemise & Scale Up Team got to work and figured out how he could achieve more by doing less!
The Problem
All these challenges prevented Dinesh from optimising his operations and scaling up properly:
Marketing requires too much time and manual effort
Dinesh and his team allocated too much time and resources to manage their social media marketing, where many of their leads come from.
Gaps in the onboarding and offboarding process
Onboarding and offboarding were done manually and didn’t leverage opportunities to get valuable feedback from clients.
No set processes for community engagement
Since content production took up too much effort, there was no established process for reaching out to the existing community to encourage more active participation.
With the right tech, processes and Virtual Assistant, your business can scale up properly
We understand that the ultimate goal of improving processes is to provide better service to customers.
That’s why we were excited to help Dinesh and his team. By scaling their processes with more automation, streamlined processes, and a skilled virtual assistant to boot, we knew their team would become even more efficient at educating people about the interesting field of XR technology.
I think [our processes] are pretty good already, but you will probably find some sweet spots, some blind spots, where you go, ‘Hey, if you do it this way, I think that would be much better, to make the team work much better.
Dinesh Punni
Founder & CEO, immersive insiders
Dinesh’s Systemise and Scale Up Journey
The Deep Dive
The first step was to understand Dinesh’’s entire business process. It was important for us to understand all the nitty-gritty details and which parts Dinesh loved and hated, so we could take the latter off his plate.
Design & Implementation
Once Dinesh agreed to our customised Systemise & Scale Up plan, our team got to work setting up new apps, automations and streamlining his processes.
Rollout & Support
While our team worked with Dinesh to implement the changes, we began shortlisting VA candidates that met all of his criteria. We also trained his chosen VA on all the upcoming systems and processes.
Tools we used
The Result
After all the changes were made, Dinesh’s business could practically run on its own, giving him more time to focus on strategy and other higher-level tasks.
Streamlined content production and social media marketing
Thanks to automations, easy-to-follow templates and brand guidelines, Dinesh and his team can now streamline content production and auto-publish scheduled social media content and email newsletters through Notion.
Automated customer touchpoints
Automated touchpoints now create a more engaging onboarding, encourage more upselling, and automatically nurture unqualified leads with educational content until they’re ready to become paying clients. SOPs have also been created to collect testimonials and trusted 3rd party reviews to be used as marketing content!
Community engagement SOPs and automations
SOPs for live streams, live sessions, and regular XR challenges now encourage more active community participation. Automated Slack integrations have also been set up so Dinesh and his team are instantly notified of important events such as new clients and client engagement/messages.
The best thing was the depth of interest the S&S team had in my business. I still remember very well how Pietro had a ton of questions I never thought about how/why/ my business works. This showed that the S&S team actually worked on helping my business, not any generic business. Also, the friendliness of the whole team was amazing.
– Dinesh Punni, Founder & CEO, immersive insiders
Before
After
Why not take your business to the next level just like Dinesh?
Training Dinesh’s Virtual Assistant
To make things even easier for Dinesh and his team, we matched him with a VA who fits his specific needs.
He has since been working swimmingly with VA Levi, who now looks after the following for Dinesh:
Our priority is a scaling plan tailored to your business
After implementing their personalised scaling plan, Dinesh and his team can now achieve more by doing less work.
He’s having a much easier time educating more people about the exciting field of XR technology! 🤖
We’re genuinely glad for the opportunity to help Dinesh operate his business better. His trust in our team was the cherry on top that made us really enjoy working with him!
