Case Study: Mei Ouw Consulting


Melbourne, Australia


Mei Ouw Consulting

Mei Ouw is a Consultant, Leadership Development, Facilitator, Executive Coach, and Speaker. Her current consulting business conducts leadership training sessions for coaches and company executives who want to reconnect with their purpose and meaning in life.

Our Virtual Assistant Patrick assists Mei with:

  • Business Processes and Operations: Creating processes that will help the business run smoother.
  • Social Media Marketing: Writing LinkedIn content and creating strategies to build leads on social media.
  • Client Support and Management: Managing customer enquiries, onboarding and training schedules.

Mei hired Patrick to get the necessary support to grow and scale her business and improve the way processes are managed both online and offline.

Find out how VA Patrick has supported Mei for the growth and scale of her business


The Challenge

COVID-19 forced Mei to pivot to a remote business
Due to uncertain circumstances with the Coronavirus pandemic, Mei’s face-to-face training sessions for the annual ‘Advanced Leadership with Insights’ class had to change. With venues now closed, Mei turned to her Virtual Assistant Patrick to help her come up with a solution.

The Solution

Her Virtual Assistant Patrick helped Mei move her training sessions to online conferences.
Patrick set up a Zoom account and digital guides for the attendees for a seamless training session.

At first, Mei was nervous because her training sessions were very interactive and filled with a lot of break-out sessions. When switching to Zoom sessions, Patrick taught her how to utilise the breakout rooms feature with specific guidelines and house rules that made the training just as fun and interactive.

The Result

In the end, Mei received amazing feedback from the attendees – a fantastic result! Here’s some of the feedback:

“What do you do when the world changes overnight? You adapt. And, who else better to role model adapting and adopting other than the facilitator and founder of Leadership With Insight, Mei Ouw. She took her transformational leaders program from face-to-face to online within 5 days. Zoom, the online conferencing tool, is just that – a tool. But, HOW you use it is the difference between “another boring office meeting” and “THE BEST ZOOM SESSION I’VE EVER HAD!” – Tuhonia Tihirahi, Voice Coach for Speakers, Leaders and Coaches

“I’ve just spent the weekend virtually alongside a wonderful group of leaders and coaches. The group were initially sceptical as to whether we’d gain the same value online. To say the group and I were blown away with the energy, support, inspiration, learnings and new outcomes generated is an understatement. I didn’t think it was possible to feel so deeply connected, energised and challenged in this virtual way. What an incredible group! A big thank you to Mei Ouw and her team. I feel reset, recharged and invincible to keep moving forward towards my goals and purpose.” – Lauren Beilby, Strategic Partnership and Relationship Management

“This weekend, 13 leaders and our awesome facilitator came together to complete module 2 of our 6 month Advanced Leadership with Insight Program. In less than 5 days, Mei moved this to online… Setting the scene to begin with was critical & we all agreed to play full out. Zoom, What’s app, and phone calls became our best friends and the experience was just as intense. We shared breakthroughs, tears & insights together. Thanks Mei for a powerful, insightful and fun weekend. Bring on Module 3!” – Natasha Facci, Executive Coach, Senior Leadership Facilitator iHR Australia

“The last two days spent online in the course was amazing. I was highly engaged the whole time – the day just flew by. The digital experience was seamless as Mei led us through rich group discussions and activities. I loved the flexibility, creativity and variety of the activities as it helped me stay present and get so much out of the session. Thank you, Mei and the team for your guidance and the care you have for us and our development. It is a real privilege to be part of this group.” – Annie Nguyen, Business Improvement Delivery Manager, National Australia Bank

“I’ve just attended my first 2-day virtual workshop and it was brilliant. The learning was just as deep (we’re doing NLP-based coaching facilitation). Knowing the experience from a participant’s perspective gives me absolute certainty and excitement to pivot my own client workshops accordingly. Thank you Mei Ouw for showing the way!!” – Ingrid Maynard, Managing Director at The Sales Dr

Mei has expressed immense gratitude. It was all so serendipitous that she onboarded me as her VA literally days before venues called to cancel. We’re now planning to move more training online.

Mei’s Message to Outsourcing Angel

This could not have happened in under 5 days without Patrick Mabilog!! Outsourcing Angel sent me an Angel just when I needed one!

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