Client Case Studies

We’re so proud to help our clients scale their businesses with reliable and experienced Virtual Assistants specialising in areas such as social media, customer support, copywriting, accounts management and more.

Keep reading to see how we’ve helped different types of businesses including Marketing Agencies, Online Coaches and even Medical Practitioners.

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Sydney, Australia

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Bathroom Warehouse

Rob Wilson is the General Manager of Bathroom Warehouse, an Australian owned and operated company specialising in bathroom products for over 20 years.

Bathroom Warehouse had showrooms across Australia, but recently switched to fully online. While this presented kickass opportunities for the business, of course it came with challenges too. This is how Outsourcing Angel helped scale the new online Bathroom Warehouse with skilled virtual assistants.

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Sydney, Australia

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Plane Pal

Sam is the Founder and Director of Australia’s favourite travel pillow brand, Plane Pal.

Plane Pal has been growing rapidly and it became impossible for Sam to manage all the customer enquiries across Shopify, Gmail and social media. So she contacted us in search of a Customer Service Virtual Assistant. 

We soon found out that Sam was also packing and sending the online orders as well as manually updating distributor reports. This was eating up all her time and energy, as well as creating stress for herself.

Here’s how our Systemise & Scale Up Team helped Sam go from hands-full to hands-free within 6 weeks.

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Sydney, Australia

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Co.Lab Space Sydney

Jenny Dinh is the Founder of Co.Lab Space, a Social Media Agency specialising in product photography, social media content creation and social media management. 

She contacted us because she was handling everything herself and had no time or resources to take on more clients. She had hit the ceiling of what she could earn and wanted a virtual assistant to assist with admin and social media.

However, since Jenny has been running her business on her own and has never hired a virtual assistant before, this presented more urgent challenges. Jenny knew that it would take her well over a year to be able to systemise her business to allow her to hire a virtual assistant and take on more clients.

That’s when she stumbled across the Systemise & Scale Up Program (S&S), a process that allowed our team of Systemisation Experts to set up Co.Lab Space with the right systems, processes, automations and training before hiring a virtual assistant in just 4 weeks.

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Christchurch, New Zealand

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Suzanne Tapper

Suzanne Tapper is a Natural Medicine Practitioner and Researcher located in New Zealand. She specialises in Integrated Preconception Planning to help individuals overcome fertility challenges.

Suzanne was in the process of moving more of her consultations online while still maintaining her physical location. This meant that she was working 24/7 and wanted to delegate tasks to a Virtual Assistant to free-up her time.

Our Virtual Assistant Trisha helps Suzanne with:

  • Blog Articles: Collating research and data based on parameters set by Suzanne to create a blog article framework.
  • Client Liaison: Liaising with clients and suppliers and processing tasks such as prescription orders, follow-ups and managing client files.
  • Graphic Design: Designing graphic, text and call-to-actions

Keep reading to learn more about how Trisha has revolutionised the way Suzanne operates her business.

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Queensland, Australia

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Fox Cosmetics

Amanda (aka Mandy), is the owner of Fox Cosmetics– a company that creates its own products and Brow Henna training.

With Mandy’s business booming, she felt overwhelmed with work and never took a weekend off. All changed when we matched her with her VA, Ruby.

Now, Ruby helps Mandy with the following:

  • WordPress Website Management
  • Job Templates
  • Social Media Management
  • Communication with students

Read more about how Mandy finally has the help that she needs to send Fox Cosmetics to new heights while having a work life balance too.

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Melbourne, Australia

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Mei Ouw Consulting

Mei Ouw runs Mei Ouw Consulting, a business that does leadership training sessions for coaches and company executives that want to reconnect with their purpose and meaning in life.

Our Virtual Assistant Patrick assists Mei with:

  • Business Processes and Operations
  • Social Media Marketing
  • Client Support and Management

During the Coronavirus Pandemic, Mei asked Patrick to help her switch her in-person training sessions to online sessions. Not only was it executed quickly, her sessions were still as interactive as ever!

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Christchurch, New Zealand

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Launch Lab Media

Launch Lab Media is a boutique social media marketing agency based in Christchurch, New Zealand that works with clients globally.

CEO and Founder, Simon Shearer struggled to work with unreliable freelancers from sites such as UpWork which cost him more time and money and took him away from core client tasks.

Now, our Virtual Assistant Aya now helps Simon with:

  • Social Media Marketing
  • Accounts Management
  • Customer Support

Read his Case Study to see how it’s completely revolutionised the way his business works.

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Sydney, Australia

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Focus SME

Jade is a marketing professional and owner of Focus SME. Her company assists businesses with growing their businesses via social media marketing. Since her business is all about helping other businesses save time and grow, she found it valuable to hire a virtual assistant herself.

Our Virtual Assistant Nadia, assists Jade with:

  • Social Media Marketing: Scheduling content and managing social media notifications, hashtag research, preparing graphics and videos, research for client strategies and preparing social media reports.
  • Client Support: Monitoring client email alerts, and assisting with team training.

Jade hired Nadia to help her provide the best service to her clients by freeing up her time to focus on growing the business.

Featured Success Stories

Hire a Virtual Assistant without the risk

For over 10 years, Outsourcing Angel has been training, recruiting, and managing Virtual Assistants. Our recruitment process guarantees that only the most qualified Virtual Assistants are recommended for employment.

If your business is ready to grow wings, book a Discovery Call with us today so we can find you an Angel.