Our goal at Outsourcing Angel is simple, to help you do what you love. This includes both our clients and virtual assistants. We want our clients to be satisfied with the services our VAs provides for them and our VAs to enjoy doing tasks and working with their clients. Ensuring everyone’s happiness is something very important to us at OA. Linh and Kirby discussed how this goal can be achieved.
Kirby is an easy going person who radiates with happiness. He has been tapped as an ambassador of goodwill from his previous employer for his cheerful personality. He started as a behavioural trainer and later got involved in the recruitment process. He was then promoted to checking on the client-Virtual Assistant relationship and maintaining client satisfaction. He is currently focused on employee values. He does this by making sure that the clients, as well as the employees, are happy by implementing the Rimba Experience.
Linh, the founder and director of Outsourcing Angel, is passionate about sharing the company’s best practices and values so that the clients can also apply this to their own businesses. Linh shared her exceptional experience with Rimba Resort in Bali, Indonesia because of how well the staffs took care of her and made her feel exceptionally special. With this, Linh coined the Rimba Experience. Basically, the Rimba Experience is about doing simple acts of kindness that remind the clients, customers and the people you work with how special they are. She has been doing this with Outsourcing Angel and received favourable results. The Virtual Assistants were happy and in turn, they made their clients happy as well.
Linh wanted to share her thoughts and experiences with her clients as well. She wanted her clients to understand and send out appreciations to their own customers, which will benefit the business over time. She recommended utilizing the Virtual Assistants to implement the Rimba Experience, as simple acts may go along way. The appreciation gifts may be a birthday card, flowers, cupcakes, etc. The aim is to go the extra mile, to ensure great customer satisfaction and exceeds customers’ expectations.
Maintaining the relationship with existing customers is much more important to us than to attract new customers. We believe that everyone deserves to feel special and that doesn’t have to come with a high price tag. We have generated a group of raving fans, as we take the time to send out appreciation messages and gifts. Once you slow down and start to appreciate your loyal customers by rewarding them, your business will also be very successful.