Frequently Asked Questions
Common questions our clients like to ask
How it works?
How do I make my payment?
For Dedicated VA Package, you can pay the deposit on our website.
For future weekly payments, we will arrange a direct debit method with you. We have 3 payment options: Paypal, Bank Deposit or Credit Card via Ezidebit.
Where do the VAs come from?
What hours do the VAs work?
For businesses that operate outside of Australia that sign up for the Dedicated VA Package, we are able to arrange for your VA to work during your business hours
What about confidential business information?
Do you service clients in other countries?
Yes, we do! We currently have clients in Australia, NZ, USA and UK. The VAs can work for any client in any country. We just need to know your time zone and what are your preferred working hours for the VA so we can help you find a suitable VA.
What is basecamp and project management tools?
Please note: costs associated with alternative project management tools (i.e. not Basecamp) will be the client’s responsibility, not Outsourcing Angel’s.
Does Outsourcing Angel have a Referral program?
If I still have more questions how can I contact you?
What are the Dedicated VA packages all about?
What benefit can I get from having a dedicated VA?
What is a Part Time Virtual Assistant (VA)?
What is a Full Time Virtual Assistant (VA)?
What work does a General VA do?
What work does a Technical VA do?
How does the payment work?
Before the invoice for the next week’s VA service is due, we will arrange direct debit payments with you via Paypal. You can also choose other options such as credit card or bank.
Please note that we will collect your payment on the same day every week via automatic transfer. If you would like to discuss other payment arrangements please contact us.
How long does the hiring process take?
The hiring process depends on the type of skill set you require. If you require a VA with a common skillsets, generally it will take 1-2 weeks for us to provide you with a shortlist of candidates. However, if the role is more specialised it can take longer to find you a suitable candidate.
How do I interview candidates?
We prefer not to provide you more than this number initially as it defeats the purpose of saving you time with recruitment. Rest assured, if after you have interviewed them and didn’t like any of them, then we would provide you with more candidates to interview.
On skype, you can choose to interview via audio chat, video chat or type chat. Some clients like to interview the VA directly on their own, and some prefer to have us on the call to facilitate the conversation.
Does a VA go though any training before commencing to work?
Before they commence working for you, we will help in the onboarding stages, including training them on your initial tasks to help get them started. We will set up a group Skype chat and be part of your email conversations with them for a period of time to help you monitor and manage your VA until you no longer need our help anymore. This will allow us to identify any miscommunications and help to set expectations between you and the VA.
Please note: your VA is to be considered your employee and newer skills after they begin working for you will be your responsibility. It is not Outsourcing Angel’s responsibility to train them beyond the onboarding process. We provide assistance where necessary for a smooth working relationship.
If I won't be able to use all the hours on my package will it roll over to the next month?
What if I need more hours of work from my part time or full time VA, what options do I have?
If you’re working with a full-time General VA, then hourly rate will be AU$1,497/160hrs = AU$9.36
If you’re working with a part-time General VA, then hourly rate will be AU$997/80hrs = AU$12.46
How can I monitor my dedicated VA for the tasks I assign?
Initially, we encourage our clients to place trust in our VA by measuring performance rather than micromanaging them with a time tracking tool. However, in case clients have some doubts or concerns about their VA, then we can set up their VA to work using a time tracking tool to create transparency.
What if my VA is sick or needs to take leave?
For planned leave from work, your VA is instructed to send you an email notice to discuss schedules of leave at least a week before the date of leave. It is not compulsory for clients to allow their VAs a paid leave or day off. In case of unpaid leave, your VA will propose a schedule for advanced work before the date of approved leave or a schedule for make-up work to cover the missed work hours during the approved leave. The client has the final say on the matter of allowing paid or unpaid leave for the VA.
What happens on public holidays?
On their own country’s Public Holidays, it is also up to you if you want to give them the days off. Most clients give them days off but they must do make up days to cover the missing days worked.
What happens if my VA is experiencing work interruptions?
What if I have trouble in communicating with the VAs?
How long is the probation period for my VA?
What if I want to change VAs?
- Work with your existing VA until we can find you a replacement.
- Stop work with your existing VA and wait for a replacement. Note: we will pause your payment and make sure you are only charged from the day the new VA starts work.
- Stop work with your existing VA and work with our temporary experienced VAs to cover the workload while you wait for your new replacement.
How do I cancel my package?
In the event that you decide to cancel your VA services not due to the fault of the VA, then we require 30 days notice.