Linh Podetti and Lily Ma had an open discussion about The One Word concept, through Facebook Live. They outlined how discovering your One Word and applying it could benefit your life and transform your business. For those of you who need extra help, they recommended the Love Your Brand Coaching Program.
About Lily Ma Lily is a One Word practitioner and business coach from Canada. She spoke about how she once wanted to become a nun just so she could spread love and kindness in everything she does. Though she didn’t end up taking that route, she is still accomplishing that goal by sharing her love and kindness through being a business coach and inspirational speaker. Lily’s One Word is Extraordinary.
About the book Your One Word This book is based on how it is so important for you to understand and find the one word that defines you. Author Evan Carmichael, an entrepreneur and social media sensation, who talks about how this one word will be your guide through your personal and business life.
Linh’s response to Your One Word Upon finishing the book Linh was already certain that she found her One Word, Love. Linh shares with us how discovering her one word really impacted her life positively and how she was able to apply the word to her business values. This ultimately gave her a sense of direction and she was able to focus on the areas that needed improving.
Now that Linh has her one word, she was able to rebrand Outsourcing Angel with a consistent theme that would represent the company. From changing the slogan to addressing clients, to completing tasks, everything was created to reflect their core values.
You may ask how can I find my One Word? The simplest way to do this is by making a list of all the things or people that make you happy, then next to each item write a couple of words to describe them. This will help you see what all these things have in common, find out what each of these things means to you and uncovers the collective theme.
Another way to do it is to go around the other way, list all the things you dislike/hate. Sometimes, it’s easier to pick out all those things you don’t stand for and are against to find out what you truly support and are passionate about.
If you’re still struggling to discover your one Word, don’t worry Lily could guide you through all the thinking processes through a coaching program.
What’s this coaching program we keep mentioning? For some of you, reading the Your One Word book might not be sufficient, so Outsourcing Angel has partnered up with Lily Ma to present to you the Love Your Brand Coaching Program. This program is personalized and created to help clients one-on-one, who need that extra support and guidance through working things out. Lily will act like your mentor, working through exercises and reflective questions together. Depending on your situation, everyone’s coaching program session will be different and Lily will coach you accordingly to your needs.
What are some of the most common issues that you encounter in your coaching sessions? Lily explains that the lack of clarity is a really common issue. She talks about how people walk around in life without any real focus, yet they are constantly attracted to the shiny things or things that make the most money. Lily says that many people are missing out on living life to the fullest because they lack clarity and focus. Another common mistake that arises is people are often overwhelmed and burnt out, they say yes to too many things because they don’t know how to say no.
However, if you have your One Word guiding you, you have a good reason to say no because those other things are going against your values.
How do I apply my #OneWord right now when I don’t have a practical plan yet? For those of you who don’t have your one word yet, don’t worry because it takes a lot of time to come to a decision. It’s just a matter of finding a word that truly represents you and everything you do. If you don’t have your one word yet, you can start with a few words and then find the overarching word that binds them together. Try to apply that word to everything you do, let the word be your guide. However, if you still need some assistant on bringing out your one word, you can always reach out and participate in Lily’s coaching session for some inspiration.
Lily, how do you work together with Evan Carmichael? Lily works as a One Word Coach within Evan’s team. Evan is Lily’s mentor; he constantly pushes her forward, telling her to be the best she can be. They meet up at least two times a week, to brainstorm, strategies and discuss any concerns that might have come up with their coaching program.
Charlotte is a Copywriting Virtual Assistant with over 10 years of experience in marketing content creation, search engine-optimised blog articles and website copy. She's one of our most valuable Angels with vast knowledge of the digital marketing landscape and business systemisation.
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Overview: I see myself working at home along with my husband and 2 kids in addition to having my own small business too
Language: English, Filipino
Family: Married, with 2 years old daughter
Hobbies: Movies, cooking pasta, mobile phone games
Work Information
Key Skills
Administration
Social Media Management
Bookkeeping
Admin Support
Manage bookings and appointments
Update databases
Manage calendars and schedules
Making travel arrangements
Creating data sheets, reports, and presentations
Creating transcriptions
Creating email marketing templates
Social Media
Managing Facebook, Instagram and LinkedIn
Creating Social Media content and sourcing content
Scheduling posts
Bookkeeping
Invoicing and bills payment
Cash flow and receipts tracking
Software & Tools
Client Testimonials
Sarah Garner Founder, Digital Bloom
“Awesome, thank you very much Anika – wow, today went by super fast. You are amazing. I appreciate your work!“
Vicky Murgatroyd Founder, Life Empowerment Project
“Thank you so much for everything you have done for us so far, you have been amazing! We love having you as part of the team and are so grateful for everything you do!”
Oliver Kelly Managing Consultant, i-40
“I appreciate the good work you do”
Education
Asian College of Technology-Bachelor of Science in Information Technology
Work Samples
Sales VA | Full time
Dannisse
City, Country: Philippines
Overview:My customer service experience includes resolving complaints, processing orders, providing technical support, and pitching sales. I am proficient in using Canva for design quotes and meticulous in data entry tasks.
Language: English and Filipino
Work Information
Key Skills
Sales & Customer Support
Administration
Email Management
Social Media Management
Sales & Customer Support
Customer support: Live Chat & Instant Messenger
Sales Calls
Processing and Tracking Customer Orders
Administration
Calendar Bookings / Scheduling
Spreadsheet Creation & Management
Data Entry
E- Commerce Store Support
Project Management
Billing & Invoices
Email Management
Inbox Management
Client Responses
Email Marketing (Gorgias)
Social Media Management
Set-up and management
Content creation & sourcing
Basic graphic design (Canva)
Software & Tools
Shopify
G Suite
Gorgias
Etsy
Canva
Google Apps
Trello
Asana
Monday
Later
Zendesk
Sales VA | Full time
Hazel
City, Country: Philippines
Overview:I have almost 15 years of experience in Customer Service, Retail, and the Telecommunications industry. Through these roles, I have developed skills in Data Entry, Administrative tasks, Stock and People Management, Cashiering, Transaction Post Review, Quality Control, Chat and Email Support.
Language: English and Filipino
Work Information
Key Skills
Customer Support
Administration
Creatives
Social Media Management
Customer Support
Customer support, calls, live chat & instant messenger
Inbound/Outbound Calling
Upselling, Cross selling
Administration
Email/Calendar Management
Documents Storage & Organisation (Cloud Accounts)
Spreadsheet Creation & Management
Data Entry / Lead Generation
Communication & Liaisons
Administrative Support
CRM Management
Creatives
Basic graphic design (Canva)
Basic video editing
Social Media Management
Set-up and management
Content creation & sourcing
Scheduling, engagement, reports
Scheduling and Tracking New Pins
Software & Tools
Canva
Capcut
Microsoft Applications (Word, Excel & Powerpoint )
Linkedin
Sap
Skype, Zoom, MSTeams, Slack, Whatsapp, Telegram, Google Meet
Google Suite
Dropbox
Facebook Business Suite, Tiktok, Linkedin, Youtube
Trello
Shopee, Etsy, Raket.ph, Fiver
Customer Solution Platform
Picsart, Hypic
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Project Manager VA | Full time or Part Time
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Magellan Solutions Dec 2020 – May 2022 VA | CUSTOMER SERVICE
Handling Social Media Accounts (FB/IG)
Answering Live Chat and Phone Queries
Email Management
Acquire Asia May 2015 – May 2020 CREDIT ANALYST
Assess Customer Credit Files
Processing Customer Application
Collecting and Organizing all loan documents
Reviewed Customer Financial Data to Ascertain the level of Risk Involved
Motif Manila Inc.(Priceline) July 2013 – April 2015 TRAVEL SERVICE SPECIALIST
Prepared Travel Plans including itinerary, transportation and overnight accommodation and client guests
Results Manila Inc. March 2011 – July 2013 TECHNICAL SUPPORT SPECIALIST
Provided technical support to clients in the understanding troubleshooting process
Alorica Philippines (Globelines) Feb 2010 – March 2011 TECHNICAL SUPPORT SPECIALIST
Provide Technical Support to Globe Internet Users
Profem Enterprises (World Work Manpower Center) Oct 2006 – Sept 2007 ASSISTANT SALES REPRESENTATIVE
Partnered with Sales Representatives during Customer Consultation to build agency and customer relation
Work Samples
Digital Marketing VA | Full time
Fatima Abillon
City, Country: Philippines
Overview: I’m a DigiPreneur and passionate about helping clients convert their content to greater heights.
I’ve been a Social Media & Content Strategist for over 4 years so I understand branding, social media planning, content and research.
Content is also my breakfast, lunch and dinner!
Language: English and Filipino
Hobbies: Book-worm, coffee lover and loves business systems
Work Information
Key Skills
Social Media Management
Digital Marketing
Content Creation
Graphic Design
Customer Support
Lead Generation
Administration
Email/Calendar Management
Documents Storage & Organisation (Cloud Accounts)
Document Template Creation
Booking Appointments
Making Travel Plans
Spreadsheet Creation & Management
Data Entry
Basic Website Content Update
Communication & Liaisons
Creatives
Basic graphic design (Canva)
Basic video editing
Digital Marketing
Email marketing
Basic Ads
Customer Support
Customer support, live chat & instant messenger
Social Media Marketing/Management
Set-up and management
Process documentation
Content creation & sourcing
Scheduling, engagement, reports
Scheduling and Tracking New Pins
Research
Research for Guest Articles/Interviews
Lead Generation
Gathering data and reporting
Industry & competitor research
Software & Tools
Client Testimonials
Mike Harley xPotential
“I’m not necessarily the most detail oriented person.
So bringing people in [like Fatima] who have more [of those skills that] compliments my capability makes the overall job that we’re doing more effective.”
Work Experience
Marketing Team Project Head
Aktus Global Management, Ortigas,
Nov 2018 – Sep 2020
Marketing Assistant & Social Media Manager
Shekinah Management Tech,
Jun 2016 – May 2018
Work Samples
Project Manager VA | Full time
Kris Siao
City, Country: Philippines
Overview:I’ve been working in the BPO industry for about 12 years. Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Overview:I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Overview: I am a highly reliable and motivated individual with five years of extensive work experience in the field of E-commerce. I have been assigned various roles and tasks such as Product Listing, Order Fulfillment, Content Coordinator, and other admin tasks which I believe with the help of my acquired skills and knowledge I can contribute and will be a great asset to your team.
Language: English and Filipino
Work Information
Key Skills
eCommerce Management
Social Media Management
Administration
Customer service
Graphic Design
Project Management
Administration
Email/Calendar Management
Documents Storage & Organisation (Cloud Accounts)
Document Template Creation
Booking Appointments
Making Travel Plans
Spreadsheet Creation & Management
Data Entry
Basic Website Content Update
Communication & Liaisons
Editing & Design
Basic graphic design (Canva)
Basic video editing
E-commerce
Product listing / resource
Competitor analysis
Marketing and monitoring
Customer Support
Customer support, live chat & instant messenger
Social Media Marketing/Management
Set-up and management
Content creation & sourcing
Scheduling, engagement, reports
Scheduling and Tracking New Pins
Research
Research for Guest Articles/Interviews
Lead Generation
Gathering data and reporting
Industry & competitor research
Software & Tools
Work Experience
(2013 – Present) Freelance Virtual Assistant
Amazon order fulfillment
Project Manager
Shopify Management, product listing
FB ads, admin support
researching/lead generation, ticketing via zendesk
data entry, social media management support, ad hoc admin tasks.
(2004 – 2009) Office of the President (Government Office)
Worked as technical assistant, assist walk-in guest, facilitate callers, organize all necessary documents, support staff for meetings.
Assisting in preparation of endorsements/referrals/recommendations to be signed by Assistant Secretary, Undersecretary and Executive Secretary.
Work Samples
Social Media VA | Full time
Maria Donna
Country: Philippines
Overview: I like helping busy entrepreneurs succeed by doing Project Handling, Digital Advertising, Email Campaign, Lead Generation for B2C and B2B campaigns, and Social Media Content Planning.
Aside from having a great eye for detail, I am also organized, resourceful, honest, and a result-oriented team player.
“It felt like [my virtual assistant Maria Donna] had already been with me for 2 or 3 weeks when she started on the first day because she had already been given all the background info on what I did, how I did, what they had changed, implemented. She was already well versed when she came to me.”
Education
2014 – 2020
Post Graduate-Candidate Master of Business Administration (MBA)
University of Rizal System
Antipolo City, Philippines
1995-2000
College
Bachelor of Arts in Mass Communication (BAMC)
Trinity University of Asia/Trinity College of Quezon City
Quezon City, Philippines
Work Samples
Customer Service VA | Full time
Kris Siao
City, Country: Philippines
Overview:I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Overview: I started working online as an K-pop article writer in 2013 then after 1 year an online media website in the US hired me as a virtual assistant. I worked for a few companies as a freelancer until I was accepted in OA last 2017.
Language: English, Filipino
Family: Single
Hobbies: Cooking, Baking, Singing, Playing musical instruments like guitar and piano
Work Information
Key Skills
Social Media Management
Facebook Ads
Copywriting
Graphic Design
Video Editing
Facebook
Managing Facebook Page and Groups
Managing Facebook engagements and inbox
Creating and scheduling Facebook content calendar
Designing Facebook Posts in Canva
Curating Facebook Posts from relevant pages
Facebook reports
Facebook competitor research
Digital Marketing
Google Ads
A/B Testing
Media Buying (Paid Ads)
Content Creation
Blog/Article Writing
Basic Graphics Editing
Basic Video Editing
Software & Tools
Client Testimonials
Lydia Kypros Founder, Bronze Bombshell Beauty
“Jenna it is great to have you working with us! You have really helped me over the last 6 months. I’d like you to also move into more website and advertising space shortly too. Here’s to the future!“
Education
Philippine Women’s University – Bachelor of Science in Nursing
Udemy-Digital Marketing
Work Samples
Copywriting VA | Part time
Ivy Yrika Frantz Merilles
City, Country: Cagayan de Oro City, PH
Overview: I worked as a nurse for 3 years and after work hours I was an SEO copywriter. Since 2008, I’ve now created content for Blog Articles, SEO Copy and Email Campaigns for many clients across different fields.
Language: English, Basic Mandarin, Filipino
Family: Married with 2 kids
Hobbies: Gardening, listening to Podcasts, reading, baking
Work Information
Key Skills
Copywriting
SEO
Social Media Management
Google My Business Marketing
Active Campaign
Data Entry
Research
Graphic Design
Video Editing
Bookkeeping
SEO Copywriting
Meeting with clients to discuss content requirements and core messages
Familiarising with the product, target audience, and competitors
Applying keyword density and adapting to tone, style, and readability
Presenting initial ideas to clients until content is approved
Creating SEO content for blogs, product descriptions, promotional copy, and social media captions
Developing on-site and off-site SEO campaigns
Monitoring user and customer behaviours and competitive keywords
Stay up to date with SEO best practices and algorithm updates
Monitor SEO and user engagement and suggest content optimization
SEO keyword reports
Administration
Preparing financial statements, reports, memos, and invoices
Answering emails from clients on queries and concerns
Researching and conducting data for documents and presentations
Accurately recording minutes from meetings
CRM Management
Social Media Management
Defining the most important social media KPIs
Managing and scheduling social media content
Measure the success of every social media campaign
Creating social media captions and hashtags
Staying up to date with the latest social media best practices
Managing Facebook groups and member engagement
Project Management
Developing and designing documents, training manuals, flowcharts and procedures
Co-ordinating teams and training staff
Software & Tools
Client Testimonials
Tim Svehlak Club Manager, PLC
“Ivy, your creativity is Amazing!!“
Guy Cohen Club Owner, PLC
“Thank you for taking everything on during this time. We appreciate you”
Mariana Stekic Club Owner, PLC
“You bring so much value to our company every day, you have no idea how much easier you make our lives. The team in the clubs are so appreciative of you. But if there is any area that you’d like to grow in, we would LOVE to help as we know that we are always capable of achieving more”
Education
Velez College-Bachelor’s Degree in Nursing
Digital Marketer-Copywriting Mastery , Content Marketing Mastery
Work Samples
Web Developer VA | Full time
Michael Cequina
City, Country: Cebu, Philippines
Overview: Passionate and creative in developing for the web, adheres to the coding standards/conventions using the latest and robust technologies. Has an insatiable thirst for knowledge and self-improvement.
Language:English, Filipino, Bisaya, Hiligaynon
Family: Single with 2 kids and a partner
Hobbies: Table Tennis, Piano, Guitar
Work Information
Key Skills
WordPress
Beaver Builder
PHP5
HTML5
CSS3
Twitter Bootstrap
SASS
LESS
jQuery
Web Development
Develop Website using Beaver Builder Plugin and Child Theme. Develop and maintain WordPress themes and plugins using Roots.io/Bedrock incorporating
HTML5Boilerplate, Twitter Bootstrap 3, Foundation 5 Responsive CSS Grid System, and jQuery, jQuery Ajax.
Use GIT or SVN for Source Control and SSH or Capistrano for deployment.
Maintain PHP web applications with heavy database queries using WPDB class, OOP PHP, PDO, and Ajax.
SEO
Set up Google Analytics, Google Search Console, Google Tag Manager, and Google My Business accounts
SEO Website Audit and recommendations using online SEO Tools such as Screaming frog and MyWebsiteAudit
SEO keyword reports and industry research
Software & Tools
Education
Technological University of the Philippines-BS in Electronics and Communications Engineering.
Work Samples
Video Editor VA | Part time
Kriztian Beltran
City, Country: Philippines
Overview:I’m a Graphic and Web Designer, I’ve been working in this field for over 5 years. I am working with Various American and Australian Clients. I design websites, Brochures, Pamphlets, Flyers, Social Media stuffs, Digital marketing layouts/ads and printed materials. I create websites using WordPress.
Language: Filipino and English
Family: Single
Hobbies:Playing Instruments (Drums & Guitar), hitting gym and playing basket ball
Work Information
Key Skills
Graphic Design
WordPress Development
Video Editing
Graphic Design
Designing WordPress websites
Designing logos brochures, flyers and social media layouts
Video Editing
Editing videos for Facebook, YouTube, and Website
Editing product and promotional videos
Adding video effects, transitions, and watermarks
Formatting videos to fit the specifications of platforms
Uploading videos onto hosting site
Adding video subtitles
Software & Tools
Client Testimonials
Bob Herring, Founder, Responsive Design Studio
“I highly recommend Kriztian for any Web Development and Graphic Design projects! His skill and insight are readily apparent and his ability to deliver quality work exceeds expectations every time. I trust in him for his professionalism, communication, and work!“
Annette Tonkin Founder, Mind and Body Consultancy Australia
“I was struggling managing my website and attending to the many tasks that a start up must manage. I engaged Kriztian to help me with the many tasks that I was not getting completed. Kriztian was fabulous. He has great design and website skills. He was able to rebuild my website and efficiently manage the many tasks I needed to get done. He was easy to work with and very prompt with his communication. I can highly recommend his services.”
Nicolene Steward Managing Director and Stylist, Let’s Revamp Property Styling
“He was responsible for making updates and changes to our website, creating a google sites intranet platform, creating video intros etc. He used his own creativity and was very helpful.
Kriztian’s work was great and we are sad to discontinue his services with us due to internal restructuring changes in our company.”
Education
Informatics Institute-B.S. Information Technology Major in Multimedia
Click Funnels-Click Funnels Landing Page Creation
Work Samples
General VA | Full time
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Creating campaigns and automations in CRMs and Email Marketing platforms
Admin Support
Customer Support: Email, Facebook and Website
Managing bookings and appointments
Updating and managing calendars (Oncehub)
Creating data sheets, reports and presentations
Transcriptions
CRM management and basic automations
Bookkeeping
Invoicing
Paying bills
Software & Tools
Client Testimonials
Kenneth Douglas Twins Martial Arts
“It has been a pleasure to have you on our team. Keep up the great work”
Julia Mann CEO and Founder, Lash Tribe Pty Ltd
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Education
Silliman University-Bachelor of Science in Nursing
Work Samples
Digital Marketing VA | Full time
Maria Fiona C. Clemente
City, Country: Dasmarinas, Cavite, Philippines
Overview: I am a business and marketing professional with over 8 years of experience in digital marketing, research, project management, social media management, paid digital advertising, and messenger bot marketing. I have worked with clients across Australia, the United States, Singapore, and United Kingdom. I am a graduate BA in Organizational Communication from the University of the Philippines.
Language:English, Filipino (Tagalog)
Family:Has a husband and 2 kids (1 boy and 1 girl)
Hobbies:Cooking, Baking, Watching murder-mystery themed TV series and movies
Work Information
Key Skills
Digital Marketing
Facebook Ads
Customer Support
Social Media Management
Blog
Website Management
Lead Funnels
CRM Management
Social Media
Managing Social Media Calendars for Facebook, Instagram, Twitter, Pinterest, and YouTube
Scheduling Social Media Content using Hootsuite, Later and Buffer
Create Social Media Content using Canva
Edit Social Media Videos using Windows Movie Maker
Social Media Reports using Audience Insights, Supermetrics and Whatagraph
Managing Social Media Messenger Bots and inbox inquiries
Advertising
Create Google Ads using Keyword Planner and AdEspresso
Create and manage Facebook Ads
Conduct competitor and audience research for Facebook Ads
Conduct Search Engine Marketing research for websites
CRM Management
Create campaigns and automations in CRMs and Email Marketing platforms
Integrate and automate Marketing processes with Zapier
Managing WordPress website
Create and managing ClickFunnels Pages
Managing member profiles on MembersPro
Software & Tools
Client Testimonials
Tom Jones Founder & CEO, Training for Warriors Darwin
“These guys have been a lifesaver. They set me up with Fiona Cruz and she has been a total weapon. Nothing but helpful and gets the jobs done that i ask her to in a timely fashion and goes above and beyond. She is a lovely person as well which of course helps! Thanks to meeting one of the co-owners of Outsourcing angels in Melbourne, I signed up immediately. It has been a great decision and has paid for itself already. Thanks”
Kristy Smith General Manager, Your Social Voice
“Fiona is an asset to our team and is always more than willing to learn new skills and take on new tasks within the team. Some of the key characteristics that Fiona shows daily are her punctuality, dependability and her ability to work as a part of a team but also autonomously considering she is working remotely. Fiona has improved her technical skills dramatically and we are extremely supportive of her continual up-skilling and growth within our team. We are so lucky to have Fiona as a key team member and thank her so much for her hard work!”
Elena Kapp Senior Media Buyer, Your Social Voice
“Happy 2-year anniversary! I honestly cannot do this job without you. Thank you so so much! It’s amazing that I can always rely on you. Thank you again, Fiona!! PS don’t go anywhere!“
Education
University of the Philippines-Bachelor of Arts Major in Organizational Communication
Google Analytics Academy-Individual Qualification, Google Ads Search Certification
Facebook Marketing Consultants-Certificate to you for completing Bronze Certification
Work Samples
Social Media VA | Part time
Marie Canlas
City, Country: Dasmarinas, Cavite, Philippines
Overview: Prior to being a VA, I was in the BPO industry for over 8 years handling different roles and campaigns. I started my freelancing career as an apprentice doing data entry tasks and eventually got clients of my own where I learned and experienced new skills that helped propel me to better opportunities and now I’ve been a Virtual Assistant for over 5 years.
Language: Tagalog, English
Family: With a partner of 11 years, 4 fur kids and 5 fur grandkids lol
Hobbies: Driving around nearby towns, cooking and trying out new dishes, reading books and watching tv series
Work Information
Key Skills
Social Media Management
Marketing
Canva Design
Content Curation
Administration
Customer Support
General Virtual Assistance
Social Media Management and/or Marketing
Manage Daily Content
Moderation and Support
Encourage Engagement
Manage Ads
Track Statistics and Adjust Strategy
Outreach
Administrative and/or Customer Support
Chat and Email Handling
Documentation
Contracts
Organization and Filing
Scheduling appointments/calendar management
Other adhoc tasks
Content Creation, Contribution, and Curation
Blog Writing
Graphics and videos for Visual Content (Posts, Posters, Ads, Price Lists, Covers, etc.)
Basic Website Design using Wix and Divi Theme
Forum Posting
General Virtual Assistance
Data Entry
Transcription
Software & Tools
Client Testimonials
Jade Allerby Owner, focus SME
“Marie brings a lot of good qualities and enthusiasm to her role. She is a great motivator and team player.”
Education
Deped’s ALS Accreditation and Equivalency (A&E)-High School Graduate
Work Samples
Administration VA | Full time
Jan Alvin Dimla
City, Country: Caloocan City, Metro Manila, Philippines
Overview: Started working online since 2009, as a blogger and a freelancer. Then shifted to SEO, web development & design, and now I’m currently working as part of the admin staff for OA.
Language:Tagalog, English
Family: Single, no kids
Hobbies: Watching movies, animes, playing video games, learning new programming language
Work Information
Key Skills
Administration
Human Resource
CRM Management
Database Management
Making sure that the data is accurate for all of our tracking files and software.
Making sure that we have the correct information regarding our VAs and clients.
Technical Assistance
Providing assistance whenever someone needs technical assistance relating to SEO, programming, and any other technical stuff
Recruitment Officer
Responsible for searching for applicants for new incoming clients.
After the search process, comes the initial interview phase which I’m also responsible
If the applicant passes, I will be endorsing him/her for a panel interview with our accounts manager
Also responsible for preparing the VA profiles to be sent to the client
Manages the onboarding email for both client and VA
Software & Tools
Education
New Era University-Bachelor of Science – Major in Marketing
Work Samples
Graphic Design VA | Part time
Alaila H. Alvarez
City, Country: Dumaguete City, Negros Oriental. Philippines
Overview: I’ve been a Graphic designer for 4 years for Outsourcing Angel. Aside from designing I am trained to project manage also and general tasks.
Language: Filipino and English
Family: Single
Hobbies: Biking
Work Information
Key Skills
Project Management
Graphic Design
Social Media Management
Video Editing
Transcribing
Project Management
Handling projects, such as Website projects, Social media post/banner design projects, Printing design projects etc.
Making sure projects are completed on time and can communicate with clients well.
Knows how to listen and cares about the opinions of the team.
Keeping notes of the project deadline to know what project to prioritize.
Willing to learn more
Team Leader Skills
Checking VA’s reports.
Handling weekly and monthly meeting check
Making sure VAs don’t have problems working with their clients.
Schedule team workshops for all.
Handling clients’ concerns about the VA.
Designing Skills
Design social media posts and covers (IG, FB, Youtube, and Linkedin)
Print designs such as a brochure, flyers, postcards, business cards and etc
Ad banner designs – Newsletter design
Logo designs
Other
Scheduling social media posts using Later.com or SocialPilot
Basic editing skills using Filmora
Software & Tools
Client Testimonials
Sarah Garner Founder, Digital Bloom
“OA is such a great asset to any business – both big and small. I would be completely lost without the help I receive each day from Anika and Alaila. Not only do they do wonders for the day-to-day running of my business, but they are such a valuable part of my team.
So happy with the service that OA provides, keep doing what you’re doing, it’s awesome! Thank you 🙂“
Vivian Chan Business Coach & Founder, Sette
“My experience of working with Outsourcing Angel has been amazing. They made the process of finding the dedicated VA to match my requirements, hiring and managing VA, as seamless as possible. Really enjoyed working with Alaila. She’s been very helpful to my business. With her help, I got to spend more time and focus on other important aspects of my business. It’s definitely a good investment for the growth of my business.“
Education
Central Philippines State University -BS in Information Technology Major in Computer Technology
Work Samples
General VA | Full time
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Creating campaigns and automations in CRMs and Email Marketing platforms
Social Media
Managing Social Media (Facebook, Instagram, Twitter, Pinterest and YouTube)
Scheduling Social Media Content using Later
Create Social Media Content using Canva, Inshot, Mojo
Basic video editing using Inshot, iMovie
Bookkeeping
Invoicing
Paying bills
Software & Tools
Client Testimonials
Kenneth Douglas Twins Martial Arts
“It has been a pleasure to have you on our team. Keep up the great work”
Julia Mann CEO and Founder, Lash Tribe Pty Ltd
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Education
Silliman University-Bachelor of Science in Nursing
Work Samples
General VA | Full time
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Creating campaigns and automations in CRMs and Email Marketing platforms
Social Media
Managing Social Media (Facebook, Instagram, Twitter, Pinterest and YouTube)
Scheduling Social Media Content using Later
Create Social Media Content using Canva, Inshot, Mojo
Basic video editing using Inshot, iMovie
Bookkeeping
Invoicing
Paying bills
Software & Tools
Client Testimonials
Kenneth Douglas Twins Martial Arts
“It has been a pleasure to have you on our team. Keep up the great work”
Julia Mann CEO and Founder, Lash Tribe Pty Ltd
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Education
Silliman University-Bachelor of Science in Nursing
Work Samples
LinkedIn VA | Full time
Cecilleen Mabilog
City, Country: Bacolod City, Philippines
Overview: I worked in corporate jobs for 5 years before joining the virtual world. My previous roles were in customer service, sales and business management.
Language: English, Filipino (Tagalog)
Family: Married with 2 kids
Hobbies: Managing my personal Facebook Page and Groups, Netflix, Online shopping!
Work Information
Key Skills
Customer Service
Social Media Management
Basic Graphic Design
Basic Video Editing
Administration
LinkedIn
Managing LinkedIn Company Page and Profiles
Managing and moderating community in LinkedIn Groups
Managing and responding to InMail
Moderating and responding to Connection Requests
Source LinkedIn content from relevant pages
Create LinkedIn content using Canva
Moderating comments and reviews
Engaging and following relevant LinkedIn Connections
Social Media
Managing all other social media channels: Facebook, Instagram, Pinterest and YouTube
Scheduling social media content for all channels
Moderating comments, posts, tags and reviews
Managing and moderating Facebook Group Community
Managing and responding to Direct Messages
YouTube
Basic video editing
Posting and scheduling YouTube videos
Creating YouTube Playlists
Creating YouTube Cover Images using Canva
Email Marketing
Creating and scheduling Email Campaigns in Active
Campaign and MailChimp
Managing Lists and Subscribers in Active Campaign and MailChimp
Software & Tools
Client Testimonials
Bogdan Bobocea CEO, The Tad James Co
“You are very good at what you do. It’s shown in our social media. Love it!!! Thank you for being you“
Irinia Kalonatchi Content Curator, The Tad James Co
“Thank you Ces to be so awesome. I look back on what was published this year – it’s all product of dedication, full attention to details, following up and desire to learn.“
Education
Central Philippine University-Bachelor of Science in Advertising
Work Samples
General VA | Full time
Gail Galima
City, Country: Philippines
Overview:I see myself still working from home, with Outsourcing Angel and managing my small business with my husband and family.
Language: English, Filipino
Family:Married, with 3 kids
Hobbies: Singing, baking and playing mobile games
Work Information
Key Skills
Admin Support
Social Media
Bookkeeping
Admin Support
Customer Support: Email, Facebook and Website
Managing bookings and appointments
Updating and managing calendars
Creating data sheets, reports, and presentations
Transcriptions
CRM management and basic automation
Social Media
Managing Facebook, Instagram, Twitter and Linkedin
Content Creation for Social Media Sites
Video creation and basic editing
Scheduling posts
Bookkeeping
Invoicing
Paying bills
Software & Tools
Client Testimonials
Sam Shiah Founder, Wall Street Mastermind
“Thanks Gail – I am impressed with the videos you are posting as you answer some questions. The ladies are getting so much”
Work Samples
Instagram VA | Full time
Abegail Mae R. Loste
City, Country: Davao City, Philippines
Overview: I used to work for a BPO company in Davao. Then in 2017, my son became extremely ill and I ultimately resigned from my job so that I could work from home to care for my son. My first Outsourcing Angel client was an Australian Digital Marketing Agency that hired me as the Executive Assistant and Project Coordinator. I’ve gained so much valuable knowledge and expertise from my first-hand experience working with this client…I even flew to Australia to meet them when they were scaling their business! Now my life is more flexible and I love adding more value to my clients to support them virtually.
Language: English, Filipino (Tagalog)
Family: Married with 1 son
Hobbies: Playing with my son, cooking and cleaning, eating out with family and friends
Work Information
Key Skills
Social Media Management
Graphic Design
Administration
Research
Instagram
Design Instagram posts and stories in Canva
Editing Instagram videos in iMovie
Curate Instagram content from relevant sources
Creating Instagram captions with tags and hashtags
Managing Instagram calendar and scheduling posts
Optimise Instagram profile with links and buttons
Instagram engagement with relevant pages – Manage Instagram Inbox and comments
Administration
Optimise systems and processes
Maintain intranet (Sharepoint site)
Email management and customer support
Maintain CRM (Active Campaign & MailChimp)
Research
Ad hoc tasks
Graphic Design
Create visual business presentations
Create business proposals
Create brochures, calling cards, forms, etc
Design Resource guides
Software & Tools
Client Testimonials
Roy Hanford Owner & Couch, The Fit Project
“Abby THANK YOU. I can’t thank you enough right now but having you on team TFP has been the BEST thing ever; not just with you going above and beyond this last week, but since you joined our team.”
Jo Holdsworth Director, Sparklean FX Cleaning
“Hi Abby, So glad I don’t have to provide content when you do it so well. I cannot keep up with the rather large list that is building on my desk here! I’ve looked at all the videos and your work is really impressive, far better than anything we can do!”
Education
University of the Philippines in Mindanao-Bachelor of Science in Biology (Major in Cell Biology)