With the growing number of virtual assistants and web-developers on our team, it is important that their skills are enhanced to help them become more effective in their work and to help them grow as individuals. Outsourcing Angel makes sure that they get the support they need to perform at their best so that they deliver the best for every client they work with.
These are some of the training sessions that we give our VAs and web-developers. On top of upskilling them and giving them the resources to reach higher, we also provide this training to motivate them to grow themselves so that they can DO WHAT THEY LOVE even better!
Communication Skills (30 minutes to 1 hour per session)
· Client Culture
· Building Confidence
· Effective Communication (Emails or over the phone)
· Providing Best Customer service.
Time Management (30 minutes to 1 hour per session)
· Goal Setting
· Identifying Your Priorities
· First Comes First
· Keeping a Planner – Task Delegation (1 hours session)
· “Who moved my cheese?” – Effective Approach on Human Management (1 hour session)
· The Art of Giving Feedback and Coaching – Conflict Management (1 hour session)
· Dealing Difficult Scenarios
· Positive Scripting
· Handling Difficult Clients
· Resourcefulness and Pro-activeness
· Stress Management
· Anger Management