Outsourcing with us goes beyond cost-cutting. Our remote staff helps you tackle real challenges such as generating leads, increasing sales, and scaling operations.
We’ll help you identify your biggest roadblocks and match you with skilled remote talent who can seamlessly integrate into your business and culture. We also provide continuous upskilling to ensure they grow in step with your business.
You don’t need to be 100% ready—we’ll hold your hand the entire time so you can properly outsource what you need.
Real-world Client Testimonials
A Cut Above the Rest…
Having worked with different agencies in the past, Outsourcing Angel has been a cut above the rest! From initial screening of candidates to helping us systemise/automate many of our processes to be VA ready, the OA team have been client outcome focused the whole way. Thanks guys!
Best I have ever dealt with in the BPO industry!
Absolutely thrilled with the service provided by Outsourcing Angel! From start to finish, their team demonstrated exceptional professionalism, efficiency, and expertise. The customer support is top-notch, always available, friendly, and incredibly knowledgeable[…] Communication was clear and transparent throughout, and they consistently delivered on their promises. Their dedication to quality and customer satisfaction truly sets them apart. They operate like a well-oiled machine[…] I can’t recommend Outsourcing Angel enough for anyone looking to elevate their business operations. Five stars all the way!
OA can provide the support any business needs
Outsourcing Angels has added value across our business from improving customer service to optimizing collections.
We have worked with multiple VAs within OA who have a range of skills that seem to be able to fit any requirement.
Why choose Outsourcing Angel?
End-to-end support
We provide payroll management and full support for our remote staff including regular check-ins, upskilling sessions, healthcare benefits, sponsored quarterly meet-ups, and more.
Experienced remote staff
Our 6-step recruitment process is strict. We only screen fluent English-speaking remote staff who are well-educated, adaptable, and reliable, with a proven record in remote assistance.
Client Happiness Guarantee
If your chosen hire isn’t the right fit for any reason, we’ll pause your service and find you another at zero additional cost. Plus, you’ll get 1 week of free service! This is to help you get settled with your new remote staff.
What can you outsource to us?
How it works
Book a free Discovery Call
Tell us what you need
We recruit only the best
Work with driven professionals
Enjoy time freedom
Outsource everyday tasks to your remote staff
We manage the rest
Leave quality assurance to us
Frequently Asked Questions
I want to outsource to a remote staff in the Philippines, how do I get started?
Here’s how you can get started:
1. Discovery Call — Book a FREE consultation with our Business Outsourcing Strategist and give us an overview of everything you’re looking for in a remote staff.
2. Virtual Assistant Recruitment — We will start interviewing the candidates that meet your requirements and create a shortlist of options for you. This process usually takes around 1-2 weeks.
3. Interview — After shortlisting, you have two weeks to review the applicants. We always recommend our clients to meet our remote staff via video call when reviewing them for the job. Our virtual managers will facilitate this call to ensure no crucial questions are missed.
4. Hiring — When you’re ready, we’ll hire the remote staff and take them through onboarding, orientation and set-up. We’ll formally introduce them to our team and yours and help set up all the expectations, so everyone is on the same page.
5. Ongoing support — From here on, you will start working with your remote staff with the support of your Outsourcing Angel team to assist you in the initial ‘nesting period’ to avoid any miscommunications or misunderstandings.
6. Regular check-ins & Benefits — Our team will also have regular meetings and performance reviews and provide company benefits for your remote staff to ensure their happiness and to get all your tasks done the way you want them.
How do you select the best remote staff?
For over ten years, we’ve fine-tuned a very rigorous remote staff recruitment process. Our remote staff are carefully vetted from our existing talent pool or remote staff connections.
These candidates are only shortlisted to you once they’ve successfully completed technical and personality assessments and passed the Panel Interview Stage with our HR Manager, General Manager and Subject Matter Expert. We’ll then facilitate an interview between you and your selected candidate(s), which usually takes about 30 minutes.
Once you’re happy with your chosen candidate, we’ll look after the remote staff orientation and set up your remote staff with all the work perks to keep them motivated and dedicated to you long-term. This includes pre-paid healthcare benefits, rewards & bonuses, monthly meet-ups, upskilling workshops, mentorship and more.
What types of roles can be outsourced to a remote staff?
You can outsource almost anything to a remote staff as long as you’re clear with what, when and how you want things done (we can help you with that!). Here are examples of what our remote staff can do. Our clients will usually hire remote staff experienced in many areas, such as Admin, Customer Support and Social Media.
Who trains the remote staff?
Our job is to find and vet remote staff that already have the experience and skills your business requires so they can hit the ground running. We also provide in-house upskilling workshops on various topics for your chosen remote staff.
We also have a remote staff central where hundreds of our remote staff share best practices, tips and tricks.
There is also a Client Resources Hub where we have recommendations, master guides, best practices and how-to’s for tools such as Slack, Hubspot, Canva, Asana, Trello, Active Campaign, Click up, YouTube, LinkedIn, Instagram etc.
You will need to train your chosen remote staff on any of your business-specific software and processes.
What timezone and hours do they work?
During your FREE Discovery Call, we’ll need you to be clear on the work hours and timezone in which you expect your remote staff to be online. These will be the expected work hours and we will only put forward remote staff who can meet your expectations.
What kind of support do I get when I outsource to the Philippines?
We look after the entire outsourcing process for our clients end-to-end, which includes hiring, orientation, set-up, project management, HR, payroll and perks.
In the first three months with your remote staff, our Client Experience Manager will oversee your relationship with your remote staff to provide you with ongoing support.
After your initial three months, our Customer Support Team is available to assist. You’ll also always have access to our Aussie Team for urgent matters.
If, for any reason, you’re unhappy with your remote staff, we’ll find you a replacement for no extra charge and provide one free week to help you get settled with your new remote staff.
How much does it cost to work with a remote staff?
The price will vary depending on the experience, skill and hours required for the job. Once you’ve completed your Discovery Call, we will clarify these details with you.
What if I'm not happy with my remote staff?
If, for any reason, your remote staff isn’t a right fit, we’ll find you another remote staff at zero additional cost to you.
That guarantee is lifetime — it doesn’t matter if you decide your remote staff isn’t a good fit in the first month or two years down the track.
We’ll pause your service as we work with you to find a brand-new remote staff. As part of our rehiring process, we’ll also cover an additional week of free service to allow your new remote staff time to transition into your business.
Once I decide who to hire, how soon can they start?
24 hours after the completion of your Discovery Call, we’ll send you a proposal with our proposed remote staff recruitment strategy. As soon as you have approved everything and you’re all set up as a client, it’ll take 1 – 3 weeks to recruit a remote staff for you (recruitment time will depend on the role, please indicate to us if you require someone urgently).
What kind of business process outsourcing in the Philippines do you offer?
These are the most common business processes we help our clients with:
- client onboarding
- managing follow-ups and proposals
- processing online orders
- social media workflows
Streamlining these processes allows you to delegate to a remote staff more efficiently.
Do you provide outsourced contact center services?
Our customer service remote staff can take on your customer support tasks, such as answering enquiries on social media, dealing with concerns, following up on appointments, and more.