In the first episode of The Kind Boss Podcast, founder of Outsourcing Angel, Linh Podetti, speaks to client relations specialist, Joey Coleman. Author of the best-selling book, Never Lose A Customer Again, Joey knows the best relationship marketing strategies you need to develop and the most effective client retention program you need to be developing to ensure customer loyalty and retention.
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Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Language: English and Filipino
Magellan Solutions
Dec 2020 – May 2022
VA | CUSTOMER SERVICE
Acquire Asia
May 2015 – May 2020
CREDIT ANALYST
Motif Manila Inc.(Priceline)
July 2013 – April 2015
TRAVEL SERVICE SPECIALIST
Results Manila Inc.
March 2011 – July 2013
TECHNICAL SUPPORT SPECIALIST
Alorica Philippines (Globelines)
Feb 2010 – March 2011
TECHNICAL SUPPORT SPECIALIST
Profem Enterprises (World Work Manpower Center)
Oct 2006 – Sept 2007
ASSISTANT SALES REPRESENTATIVE
Fatima Abillon
City, Country: Philippines
Overview: I’m a DigiPreneur and passionate about helping clients convert their content to greater heights.
I’ve been a Social Media & Content Strategist for over 4 years so I understand branding, social media planning, content and research.
Content is also my breakfast, lunch and dinner!
Language: English and Filipino
Hobbies: Book-worm, coffee lover and loves business systems
“I’m not necessarily the most detail oriented person.
So bringing people in [like Fatima] who have more [of those skills that] compliments my capability makes the overall job that we’re doing more effective.”
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years. Looking forward to your consideration and discussion of the role expectations, duties, and goals.
Language: English and Filipino
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Language: English and Filipino
Edelisa Santos
City, Country: Philippines
Overview: I am a highly reliable and motivated individual with five years of extensive work experience in the field of E-commerce. I have been assigned various roles and tasks such as Product Listing, Order Fulfillment, Content Coordinator, and other admin tasks which I believe with the help of my acquired skills and knowledge I can contribute and will be a great asset to your team.
Language: English and Filipino
(2013 – Present) Freelance Virtual Assistant
(2004 – 2009) Office of the President (Government Office)
Maria Donna
Country: Philippines
Overview: I like helping busy entrepreneurs succeed by doing Project Handling, Digital Advertising, Email Campaign, Lead Generation for B2C and B2B campaigns, and Social Media Content Planning.
Aside from having a great eye for detail, I am also organized, resourceful, honest, and a result-oriented team player.
Language: English and Filipino
“It felt like [my virtual assistant Maria Donna] had already been with me for 2 or 3 weeks when she started on the first day because she had already been given all the background info on what I did, how I did, what they had changed, implemented. She was already well versed when she came to me.”
Kris Siao
City, Country: Philippines
Overview: I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.
Language: English and Filipino
Jenna Razal
City, Country:Philippines
Overview: I started working online as an K-pop article writer in 2013 then after 1 year an online media website in the US hired me as a virtual assistant. I worked for a few companies as a freelancer until I was accepted in OA last 2017.
Language: English, Filipino
Family: Single
Hobbies: Cooking, Baking, Singing, Playing musical instruments like guitar and piano
“Jenna it is great to have you working with us! You have really helped me over the last 6 months. I’d like you to also move into more website and advertising space shortly too. Here’s to the future!“
Ivy Yrika Frantz Merilles
City, Country: Cagayan de Oro City, PH
Overview: I worked as a nurse for 3 years and after work hours I was an SEO copywriter. Since 2008, I’ve now created content for Blog Articles, SEO Copy and Email Campaigns for many clients across different fields.
Language: English, Basic Mandarin, Filipino
Family: Married with 2 kids
Hobbies: Gardening, listening to Podcasts, reading, baking
“Ivy, your creativity is Amazing!!“
“Thank you for taking everything on during this time. We appreciate you”
“You bring so much value to our company every day, you have no idea how much easier you make our lives. The team in the clubs are so appreciative of you. But if there is any area that you’d like to grow in, we would LOVE to help as we know that we are always capable of achieving more”
Michael Cequina
City, Country: Cebu, Philippines
Overview: Passionate and creative in developing for the web, adheres to the coding standards/conventions using the latest and robust technologies. Has an insatiable thirst for knowledge and self-improvement.
Language: English, Filipino, Bisaya, Hiligaynon
Family: Single with 2 kids and a partner
Hobbies: Table Tennis, Piano, Guitar
Kriztian Beltran
City, Country: Philippines
Overview: I’m a Graphic and Web Designer, I’ve been working in this field for over 5 years. I am working with Various American and Australian Clients. I design websites, Brochures, Pamphlets, Flyers, Social Media stuffs, Digital marketing layouts/ads and printed materials. I create websites using WordPress.
Language: Filipino and English
Family: Single
Hobbies: Playing Instruments (Drums & Guitar), hitting gym and playing basket ball
“I highly recommend Kriztian for any Web Development and Graphic Design projects! His skill and insight are readily apparent and his ability to deliver quality work exceeds expectations every time. I trust in him for his professionalism, communication, and work!“
“I was struggling managing my website and attending to the many tasks that a start up must manage. I engaged Kriztian to help me with the many tasks that I was not getting completed. Kriztian was fabulous. He has great design and website skills. He was able to rebuild my website and efficiently manage the many tasks I needed to get done. He was easy to work with and very prompt with his communication. I can highly recommend his services.”
“He was responsible for making updates and changes to our website, creating a google sites intranet platform, creating video intros etc. He used his own creativity and was very helpful.
Kriztian’s work was great and we are sad to discontinue his services with us due to internal restructuring changes in our company.”
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Language: English and Filipino
Family: Married with 1 kid
Hobbies: Reading (Mostly Fiction (YA, NA, Sci-Fi) Watching Movies/Series (any genre), Biking
“It has been a pleasure to have you on our team. Keep up the great work”
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Maria Fiona C. Clemente
City, Country: Dasmarinas, Cavite, Philippines
Overview: I am a business and marketing professional with over 8 years of experience in digital marketing, research, project management, social media management, paid digital advertising, and messenger bot marketing. I have worked with clients across Australia, the United States, Singapore, and United Kingdom. I am a graduate BA in Organizational Communication from the University of the Philippines.
Language: English, Filipino (Tagalog)
Family: Has a husband and 2 kids (1 boy and 1 girl)
Hobbies: Cooking, Baking, Watching murder-mystery themed TV series and movies
“These guys have been a lifesaver. They set me up with Fiona Cruz and she has been a total weapon. Nothing but helpful and gets the jobs done that i ask her to in a timely fashion and goes above and beyond. She is a lovely person as well which of course helps! Thanks to meeting one of the co-owners of Outsourcing angels in Melbourne, I signed up immediately. It has been a great decision and has paid for itself already. Thanks”
“Fiona is an asset to our team and is always more than willing to learn new skills and take on new tasks within the team. Some of the key characteristics that Fiona shows daily are her punctuality, dependability and her ability to work as a part of a team but also autonomously considering she is working remotely. Fiona has improved her technical skills dramatically and we are extremely supportive of her continual up-skilling and growth within our team. We are so lucky to have Fiona as a key team member and thank her so much for her hard work!”
“Happy 2-year anniversary! I honestly cannot do this job without you. Thank you so so much! It’s amazing that I can always rely on you. Thank you again, Fiona!! PS don’t go anywhere!“
Marie Canlas
City, Country: Dasmarinas, Cavite, Philippines
Overview: Prior to being a VA, I was in the BPO industry for over 8 years handling different roles and campaigns. I started my freelancing career as an apprentice doing data entry tasks and eventually got clients of my own where I learned and experienced new skills that helped propel me to better opportunities and now I’ve been a Virtual Assistant for over 5 years.
Language: Tagalog, English
Family: With a partner of 11 years, 4 fur kids and 5 fur grandkids lol
Hobbies: Driving around nearby towns, cooking and trying out new dishes, reading books and watching tv series
“Marie brings a lot of good qualities and enthusiasm to her role. She is a great motivator and team player.”
Jan Alvin Dimla
City, Country: Caloocan City, Metro Manila, Philippines
Overview: Started working online since 2009, as a blogger and a freelancer. Then shifted to SEO, web development & design, and now I’m currently working as part of the admin staff for OA.
Language: Tagalog, English
Family: Single, no kids
Hobbies: Watching movies, animes, playing video games, learning new programming language
Alaila H. Alvarez
City, Country: Dumaguete City, Negros Oriental. Philippines
Overview: I’ve been a Graphic designer for 4 years for Outsourcing Angel. Aside from designing I am trained to project manage also and general tasks.
Language: Filipino and English
Family: Single
Hobbies: Biking
“OA is such a great asset to any business – both big and small. I would be completely lost without the help I receive each day from Anika and Alaila. Not only do they do wonders for the day-to-day running of my business, but they are such a valuable part of my team.
So happy with the service that OA provides, keep doing what you’re doing, it’s awesome! Thank you 🙂“
“My experience of working with Outsourcing Angel has been amazing. They made the process of finding the dedicated VA to match my requirements, hiring and managing VA, as seamless as possible. Really enjoyed working with Alaila. She’s been very helpful to my business. With her help, I got to spend more time and focus on other important aspects of my business. It’s definitely a good investment for the growth of my business.“
Anika Lapasaran
City, Country: Philippines
Overview: I see myself working at home along with my husband and 2 kids in addition to having my own small business too
Language: English, Filipino
Family: Married, with 2 years old daughter
Hobbies: Movies, cooking pasta, mobile phone games
“Awesome, thank you very much Anika – wow, today went by super fast. You are amazing. I appreciate your work!“
“Thank you so much for everything you have done for us so far, you have been amazing! We love having you as part of the team and are so grateful for everything you do!”
“I appreciate the good work you do”
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Language: English and Filipino
Family: Married with 1 kid
Hobbies: Reading (Mostly Fiction (YA, NA, Sci-Fi) Watching Movies/Series (any genre), Biking
“It has been a pleasure to have you on our team. Keep up the great work”
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Desiree April L. Sunga
City, Country: Dumaguete City, Philippines
Overview: I worked as a Freelance Writer before I joined Outsourcing Angel, then in 2017 I came on board as a General Virtual Assistant and I can’t believe I just celebrated my 4th year working with the same client this year!
Language: English and Filipino
Family: Married with 1 kid
Hobbies: Reading (Mostly Fiction (YA, NA, Sci-Fi) Watching Movies/Series (any genre), Biking
“It has been a pleasure to have you on our team. Keep up the great work”
“You have been are a joy to work with! Your work ethic is outstanding and I am so happy that you enjoy working with me. I know it’s very fast pace at times and you are amazing at fast implementation, which is so important!
I like that you also sometimes give me some feedback which will help me grow as well.
I hope you will stay with me for years to come!”
Cecilleen Mabilog
City, Country: Bacolod City, Philippines
Overview: I worked in corporate jobs for 5 years before joining the virtual world. My previous roles were in customer service, sales and business management.
Language: English, Filipino (Tagalog)
Family: Married with 2 kids
Hobbies: Managing my personal Facebook Page and Groups, Netflix, Online shopping!
“You are very good at what you do. It’s shown in our social media. Love it!!! Thank you for being you“
“Thank you Ces to be so awesome. I look back on what was published this year – it’s all product of dedication, full attention to details, following up and desire to learn.“
Gail Galima
City, Country: Philippines
Overview: I see myself still working from home, with Outsourcing Angel and managing my small business with my husband and family.
Language: English, Filipino
Family: Married, with 3 kids
Hobbies: Singing, baking and playing mobile games
“Thanks Gail – I am impressed with the videos you are posting as you answer some questions. The ladies are getting so much”
Abegail Mae R. Loste
City, Country: Davao City, Philippines
Overview: I used to work for a BPO company in Davao. Then in 2017, my son became extremely ill and I ultimately resigned from my job so that I could work from home to care for my son. My first Outsourcing Angel client was an Australian Digital Marketing Agency that hired me as the Executive Assistant and Project Coordinator. I’ve gained so much valuable knowledge and expertise from my first-hand experience working with this client…I even flew to Australia to meet them when they were scaling their business! Now my life is more flexible and I love adding more value to my clients to support them virtually.
Language: English, Filipino (Tagalog)
Family: Married with 1 son
Hobbies: Playing with my son, cooking and cleaning, eating out with family and friends
“Abby THANK YOU. I can’t thank you enough right now but having you on team TFP has been the BEST thing ever; not just with you going above and beyond this last week, but since you joined our team.”
“Hi Abby, So glad I don’t have to provide content when you do it so well. I cannot keep up with the rather large list that is building on my desk here! I’ve looked at all the videos and your work is really impressive, far better than anything we can do!”
