• Database Management
• Follow-ups and Reminders
• Project Schedule Management
• Project Templates Creation
• Email Management
• Calendar Management
• Documents Storage & Organisation (Cloud Accounts)
• Document Template Creation
• Booking Appointments
• Making Travel Plans
• Spreadsheet Creation & Management
• Data Entry
• Creating Presentations
• Website Content Update
• Transcriptions
• Report Generation & Key Metric Tracking
• Communication & Liaison
• Invoicing & Payment Reminders
• Account Management (Cashflow and receipts tracking)
• Bill Payments
• Payroll Management
• Induction Training for New Employees
• PDF Conversion, Splitting & Merging

• Research for Guest Articles/Interviews
• Lead Generation
• Gathering Data and Reporting
• Industry Research
• Competitor Research

• Customer Enquiries
• Customer Support, Live Chat & Instant Messenger
• Processing Orders
• Billing and Technical Support
• Online Community Management
• Posting to Forums and Blogs
• Pre-sales questions
• Processing unsubscribe requests

• Blog Articles and Updates
• eBook Creation
• Slideshare Presentations
• Keynote Presentations
• Newsletter Creation & Management

• SEO Keyword Research
• Email Newsletter Campaigns
• Marketing Schedule Management
• Content Distribution
• Online Directory Submissions

• Social Media Set-up and Management
• Social Media Content Creation and Sourcing
• Social Media Scheduling
• Social Media Engagement
• Social Media Reports
• Scheduling and Tracking New Pins
• Creating and Categorising YouTube Playlists

• Website Design
• Website Development
• Newsletter Design and Set Up
• Online Form Design and Set Up
• Site Maintenance & Trouble-shooting
• Payment Gateway Integration
• Website Sitemap Submissions

• Graphic Design
• Logo & Business Card Design
• Infographic Design
• Presentation Design

• Website Theme Customization
• Website Functionality and Plugin Enhancement
• Platform Integrations

• Google Advertising
• Copywriting & Copyediting
• Facebook Advertising
• Onpage and Offpage SEO
• Sales Funnel
• Click Funnel Pages
• Lead Pages
• Infusionsoft Specialist

• Editing Audio and Video Files
• Formatting Audio and Video Files
• Adding Intro & Outro Templates to Video Files
• Adding Graphics and Music to Video Files
• Creating and Editing Podcasts

• Performing Blog Analysis
• Generating Google Analytics Reports
• Platform Dashboard Set-up

Outsourcing Angel is an outsourcing agency that specialises in the offshore recruitment of reliable and long-term Virtual Assistants, mainly based in the Philippines. We look after the entire outsourcing process for our clients from end-to-end, that includes: hiring, briefing, project managing, HR, payroll and disruption or replacement cover.

This means that all you need to do is tell us what you need to outsource and we will find the most reliable Virtual Employee for the job so that you can focus on the more important tasks while we handle the rest.

With over 10 years of experience in the outsourcing industry, our company has developed interview, screening, training and reward programs that result in reliable and long-lasting relationships with highly skilled Virtual Employees. We only hire the best person for the job and we do everything we can to get your job done without delay.

Our Management Team and Customer Support Team are also based in Australia, which removes any timezone or communication barriers that you may encounter with freelancers or other outsourcing providers.

We also have a company culture that rewards great work and provides employee perks and benefits to ensure that your Virtual Assistant is always happy. A happy employee results in seamless work and dedication to the job.

If for any reason, your Virtual Assistant is unable to continue with their task, we provide disruption cover and will find you a replacement quickly without any additional charges.

We’re also different because we are a social enterprise and we reinvest our profits to charity and livelihood programs (which we call our #OALoveProjects) to assist poverty stricken communities in the Philippines. See Our Social Impact >

1. Job description: Book in a free consultation with our Outsourcing Specialist and give us an overview of the task that you need outsourced as well as what you’re looking for in a Virtual Assistant.
2. Package Selection: Our Outsourcing Specialist will provide you with recommendations on the type of Virtual Assistant you need and the package options available to you. We currently have either Full-Time or Part-Time Virtual Assistants and the price will vary depending on the type of Virtual Assistant you need.
3. On-boarding: Our Operations Officer will take you through the client on-boarding process so that you have the best tools to work efficiently and effectively with your Virtual Team.
   Recruitment: Once we are both clear on the requirements for the task and the Virtual Assistant, we will start interviewing the candidates that meet your requirements and create a shortlist of options for you. This process usually takes around 1-2 weeks.
4. Interview: Once the shortlist has been created, you have 2 weeks to review and approve the applicants that you would like to interview. We always recommend our clients to have at least a video conference call with the Virtual Assistant when reviewing them for the job.
5. Hiring: When you’re ready, we will hire the Virtual Assistant and take them through on-boarding, orientation and set-up. We formally introduce them to our team and yours and help set up all the expectations between you and the Virtual Assistant so that everyone is on the same page.
6. Time to hit the road! From hereon, you will start working with your Virtual Assistant with the support of your Outsourcing Angel team to assist you in the initial ‘nesting period’ to avoid any miscommunications or misunderstandings. Our team will have also have regular meetings, performance reviews and provide company benefits for your Virtual Assistant to ensure their happiness and to get all your tasks done the way you want it.

Yes, we do! While most of our clients are based in Australia and New Zealand, we also have clients from the USA, UK and other parts of the world.

When we start working with a client, we find a Virtual Assistant that can work to the client’s preferred timezone in any country. All you have to do is tell us your preferred working hours so we can help you find a suitable Virtual Assistant.

Most of our Virtual Employees are from the Philippines but some reside in countries like Indonesia and other East Asian countries.

We enjoy working with Virtual Employees in these countries because of their similar timezone to Australia which is where most of our clients are based.

Our Customer Support Team and Management Team are also based in Melbourne and Sydney, Australia.

General Virtual Assistants can assist with various administration and general type tasks such as: customer service support, answering emails, booking meetings, copywriting, social media management and more.

Technical Virtual Assistants require certain qualifications to carry out specialised tasks such as: Web Development, Graphic Design, Social Media Ads, Pay-Per-Click Ads, On-page and Off-page SEO and more.

A Full-Time Virtual Assistant works 40 hours per week whereas a Part-Time Virtual Assistant works 20 hours per week. If you’re unsure as to which type of package you need, our Outsourcing Specialist will give you recommendations after your initial free consult. Book a consultation >

Outsourcing Angel is the employer of your Virtual Assistant but they are assigned to work on your task.

This means that we cover all things from HR, Payroll, disruption and replacement cover and more so that you don’t have to.

We only hire highly skilled and proficient English-speaking Virtual Assistants to remove the communication barriers you may encounter with freelancers and other outsourcing providers.