Hire a Customer Service Virtual Assistant with Outsourcing Angel

A Customer Service Virtual Assistant can take on virtual customer support tasks, such as answering enquiries on social media, dealing with concerns, following up on appointments, and more.

Having a customer service assistant can help maintain your brand image and improve your relationship with customers.

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We look after the technical stuff!

We’ll take charge of orientation, onboarding and technical aspects such as access, platforms & systems.

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Performance & results matter

Our Team Leaders oversee your VA’s work and communication with you to make sure your expectations are met.

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1 week free & fast replacement

If for any reason you’re not happy with your VA, we’ll find you a new replacement fast and include 1 week of free VA Service to allow your new VA to settle in.

What can a Customer Service Virtual Assistant do?

Customer Service Virtual Assistants can operate the front-end of your business. They ensure positive interactions with your customers and target market, whether pre-sales or after-sales. With their help, you can pay more attention to your customers’ feedback and reviews, and create an even better experience for them!

Customer Service

  • Answer customer enquiries
  • Create and update customer support scripts
  • Live Chat and Instant Messenger
  • Processing orders
  • Online community management
  • Posting to forums and blogs
  • Pre-sales questions
  • Processing unsubscribe requests
  • Respond to forums/boards
  • Billing and technical support
  • Send emails and newsletters to subscribers
  • Moderate comments and reviews
  • Update customer records
  • Create customer accounts and logins

Customer Success Management

  • Managing high-value customers
  • Send reminders about calls and meetings
  • Developing and maintaining relationships with key stakeholders
  • Serving as a customer advocate by providing feedback to the team to improve better solve customer’s challenges
  • Generate progress reports for the client and work with our data analyst
  • Customer onboarding
  • Track important dates (e.g birthdays, anniversaries)
  • Organise cards and gifts
  • Set and schedule appointments
  • Confirm appointments and attendance
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What makes a great Customer Service Virtual Assistant?

  • Detail-oriented: Able to pay attention to minor details
  • Communication: Excellent written and verbal communication skills on various virtual channels, to stay on top of each customer’s needs
  • Empathy: An aptitude for active listening, to empathise with others’ concerns
  • Organisation: Great time management and organisational skills
I WANT A VA LIKE THIS

Social Media

60%

Administrative

100%

Communications

100%

Technical

80%

Creativitity

80%

Marketing

60%

How much does an Customer Service Virtual Assistant cost?

Here is the average salary for hiring a local employee compared to a Virtual Assistant for the same role:

Example Roles

Annual cost of local Australian Assistant (AUD)

Annual cost of Philippines Virtual Assistant (AUD)

Sales Assistant

$60,000

$35,000 (save $25,000/yr)

Customer Service Assistant

$63,111

$35,000 (save $28,111/yr)

*excluding GST

Meet one of our Customer Service Virtual Assistants

I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.

Key Skills

  • Customer Support
  • Administration
  • Research
  • Digital Marketing
  • Social Media Support
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Work Experience

Administration

  • Database Management/Data Entry
  • Follow-ups and Reminders
  • Email/Calendar Management
  • Follow up email/letters using templates
  • Client experience management
  • Spreadsheet Creation & Management
  • Basic Website Content Update
  • Communication & Liaisons
  • Documents Storage & Organisation (Cloud Accounts)
  • Document Template Creation
  • Credit analysis

Customer Support

  • Customer Enquiries
  • Customer Support, Live Chat & Instant Messenger (live chat, email, Facebook/Instagram Messages)

Research

  • Gathering data and reporting
  • Lead Generation
  • Industry & competitor research
  • Research hashtags and social media trends

Digital Marketing

  • Email newsletter campaigns
  • Content distribution
  • Marketing schedule management

Social Media Support

  • FB Enquiries

How do I hire a Customer Service Virtual Assistant today?

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Discovery Call

Book a free Discovery Call and tell us everything you need so that we can create a custom Virtual Assistant Recruitment Strategy for you.

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Meet your assistant

Our HR Manager will recruit and facilitate VA Interviews until you find the virtual assistant that ticks all your boxes.

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Start delegating

We’ll onboard, train and set up your VA on all the relevant platforms so that they’re ready for you to delegate tasks from day dot.

GET STARTED

Frequently Asked Questions

Why should I hire a Customer Service Virtual Assistant in the Philippines?

Hiring a customer service virtual assistant enables businesses to save time and money in an area they may lack expertise or not be familiar with. Our customer service virtual assistants have extensive experience and can take your business’s online presence across various platforms to new heights.

How do you work with a Customer Service Virtual Assistant in the Philippines?

Our VAs work from home, so all communication is done virtually. Once you’ve hired one of our highly-skilled angels, all you need to do is run them through your company’s protocols, and they’re good to go!

How much should I pay my Filipino Customer Service Virtual Assistant?

This will depend on a few factors. Ask yourself: 

  • How many hours will you need them on call?
  • What is the required skill level you need? 
  • Are there any additional supplies or expenses you’ll need to pay? 

Outsourcing Angel offers three Virtual Assistant Packages as well as a Systemise & Scale-Up Program. We can help you select the appropriate package based on your needs and budget.

Do I pay taxes if I hire a Customer Service Virtual Assistant in the Philippines?

No. There are no tax implications for businesses hiring a customer service VA in the Philippines. The VA is responsible for any tax requirements.

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Hear from Happy Clients

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Jenny Dinh, Founder Co.Lab Space Sydney
Sydney, Australia

Jenny Dinh is the Founder of Co.Lab Space, a Social Media Agency specialising in product photography, social media content creation and social media management.

Jenny knew that it would take her well over a year to be able to systemise her business to allow her to hire a virtual assistant and take on more clients. Through our Systemise & Scale Up Program we were able to achieve this in just 4 weeks.

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Steve Psaradellis, TEBA Group
Melbourne, Australia

Steve Psaradellis of TEBA Group had challenges with the workflow of his company’s tasks. His local staff members wasted too much time on low-value day-to-day tasks and which was stopping them from growing in profits and efficiency.

Outsourcing Angel helped Steve find the perfect Virtual Assistant to take on all these day-to-day tasks and in this case study, Steve shares his experience and how outsourcing has transformed his business.

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Aurelius Tjin, Entrepreneur and Business Coach
Sydney, Australia

In this interview, Aurelius shares his experience with his Outsourcing Angel Virtual Assistant and how they have continued a successful three year relationship for his Coaching business.

Our Virtual Assistant assists Aurelius in following his processes and systems in launching campaigns, customer support and administration. These are all tasks that previously distracted Aurelius from the more important things such as strategy, Marketing and growing his business.

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Ashley Hart, CEO of Green Chilli Design
Auckland, New Zealand

Ashley Hart is the CEO of Green Chilli Design, an Auckland-based company specialising in website design and development.

Outsourcing Angel’s Technical Virtual Assistants assist Ashley in project management, web development and website maintenance tasks that are part of his daily operations.

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Den Lennie, Film Maker Business Academy
Noosaville, Australia

I’ve recently hired a full-time VA from Outsourcing Angels. In the past, I’ve worked with 3 other VA’s and each time it’s been challenging. What’s been great about OA is that they handle the entire process and that allows me to focus on what I’m good at. So far I’ve loved the entire experience. The vibe is one of genuine care and love. I really feel that OA ‘have my back’

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Ray and Matt from The Razor Sharp Show
Melbourne, Australia

As entrepreneurs, Ray and Matt want to be always in control of every aspect of their business. But they found that having a virtual assistant who will take care of routine operational tasks can help them focus their time on more important matters. Ray and Matt’s virtual assistant Jofern has proven to be a valuable resource in providing assistance with the production and editing of The Razor Sharp Show’s podcasts and videos.

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Barry Magliarditi, The Game Changers
Melbourne, Australia

Barry Magliarditi is the CEO of The Game Changers, Australia’s leading business coaching firm that helps business owners and entrepreneurs to grow not just in business but ultimately, in life. His team transitioned from a physical to a virtual office setting which made a huge change in the company’s operations. In November 2017, Barry’s previous executive assistant left to pursue a new opportunity. Fortunately, the universe led him to Outsourcing Angels and there he found an amazing VA in Pat, the Office Jedi.

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Colin DeMers, The Century House
Madison, USA

We specialise in hiring Virtual Assistants in the Philippines, for many Australian companies that outsource and in this video, our client, Colin DeMers, Managing Partner at The Century House, shares his experience working with Outsourcing Angel and how our Social Media Virtual Assistant has helped his hospitality business.

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Celia Arias, Chella Consulting
New York, USA

In this video, our client, Celia Arias, Business Growth Strategist and Coach, shares how making Virtual Assistants a vital part of her team has changed her life. She is a strong advocate of delegating and freeing up her time as much as possible.

Google Reviews

“Outsourcing Angel are exactly that, Angels!”

From the discovery call right through to hiring and managing our VA the team were incredible. The process is smooth, easy and thorough. Alaila, our VA is superb. Her attention to detail, ability to take instruction and feedback and her kind and supportive demeanour make her a great asset to our team. We are so grateful for her. If you are a business that needs more hands on deck, I highly recommend Outsourcing Angel.

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    Chanelle Le Roux
    Owner of Ninki Content Marketing

“Couldn’t be happier with the organisation, their team and especially our VA!”

We needed an experienced Shopify person but had no experience with a virtual assistant. Outsourcing Angel was highly recommended and I can see why.

Their communication and management is excellent and the onboarding experience was great. Our awesome VA, Lisa, has the experience we needed and has slotted into our team very quickly. She is now a highly valued team member and OA continues to look after our experience.

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    Rob Wilson
    General Manager, Bathroom Warehouse

Let’s chat about your Customer Service Virtual Assistant needs

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