Hire a Customer Service Virtual Assistant with Outsourcing Angel

A Customer Service Virtual Assistant can take on virtual customer support tasks, such as answering enquiries on social media, dealing with concerns, following up on appointments, and more.

Having a customer service assistant can help maintain your brand image and improve your relationship with customers.


We look after the technical stuff!

We’ll take charge of orientation, onboarding and technical aspects such as access, platforms & systems.


Performance & results matter

Our Team Leaders oversee your VA’s work and communication with you to make sure your expectations are met.


1 week free & fast replacement

If for any reason you’re not happy with your VA, we’ll find you a new replacement fast and include 1 week of free VA Service to allow your new VA to settle in.

What can a Customer Service Virtual Assistant do?

Customer Service Virtual Assistants can operate the front-end of your business. They ensure positive interactions with your customers and target market, whether pre-sales or after-sales. With their help, you can pay more attention to your customers’ feedback and reviews, and create an even better experience for them!

Customer Service

  • Answer customer enquiries
  • Create and update customer support scripts
  • Live Chat and Instant Messenger
  • Processing orders
  • Online community management
  • Posting to forums and blogs
  • Pre-sales questions
  • Processing unsubscribe requests
  • Respond to forums/boards
  • Billing and technical support
  • Send emails and newsletters to subscribers
  • Moderate comments and reviews
  • Update customer records
  • Create customer accounts and logins

Customer Success Management

  • Managing high-value customers
  • Send reminders about calls and meetings
  • Developing and maintaining relationships with key stakeholders
  • Serving as a customer advocate by providing feedback to the team to improve better solve customer’s challenges
  • Generate progress reports for the client and work with our data analyst
  • Customer onboarding
  • Track important dates (e.g birthdays, anniversaries)
  • Organise cards and gifts
  • Set and schedule appointments
  • Confirm appointments and attendance

What makes a great Customer Service Virtual Assistant?

  • Detail-oriented: Able to pay attention to minor details
  • Communication: Excellent written and verbal communication skills on various virtual channels, to stay on top of each customer’s needs
  • Empathy: An aptitude for active listening, to empathise with others’ concerns
  • Organisation: Great time management and organisational skills

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How much does an Customer Service Virtual Assistant cost?

Here is the average salary for hiring a local employee compared to a Virtual Assistant for the same role:

Example Roles

Annual cost of local Australian Assistant (AUD)

Annual cost of Philippines Virtual Assistant (AUD)

Sales Assistant


$35,000 (save $25,000/yr)

Customer Service Assistant


$35,000 (save $28,111/yr)

*excluding GST

Meet one of our Customer Service Virtual Assistants

I’ve been working in the BPO industry for about 12 years, with some virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.

Key Skills

  • Customer Support
  • Administration
  • Research
  • Digital Marketing
  • Social Media Support

Work Experience


  • Database Management/Data Entry
  • Follow-ups and Reminders
  • Email/Calendar Management
  • Follow up email/letters using templates
  • Client experience management
  • Spreadsheet Creation & Management
  • Basic Website Content Update
  • Communication & Liaisons
  • Documents Storage & Organisation (Cloud Accounts)
  • Document Template Creation
  • Credit analysis

Customer Support

  • Customer Enquiries
  • Customer Support, Live Chat & Instant Messenger (live chat, email, Facebook/Instagram Messages)


  • Gathering data and reporting
  • Lead Generation
  • Industry & competitor research
  • Research hashtags and social media trends

Digital Marketing

  • Email newsletter campaigns
  • Content distribution
  • Marketing schedule management

Social Media Support

  • FB Enquiries

How do I hire a Customer Service Virtual Assistant today?


Discovery Call

Book a free Discovery Call and tell us everything you need so that we can create a custom Virtual Assistant Recruitment Strategy for you.


Meet your assistant

Our HR Manager will recruit and facilitate VA Interviews until you find the virtual assistant that ticks all your boxes.


Start delegating

We’ll onboard, train and set up your VA on all the relevant platforms so that they’re ready for you to delegate tasks from day dot.

Frequently Asked Questions

Why should I hire a Customer Service Virtual Assistant in the Philippines?

Hiring a customer service virtual assistant enables businesses to save time and money in an area they may lack expertise or not be familiar with. Our customer service virtual assistants have extensive experience and can take your business’s online presence across various platforms to new heights.

How do you work with a Customer Service Virtual Assistant in the Philippines?

Our VAs work from home, so all communication is done virtually. Once you’ve hired one of our highly-skilled angels, all you need to do is run them through your company’s protocols, and they’re good to go!

How much should I pay my Filipino Customer Service Virtual Assistant?

This will depend on a few factors. Ask yourself: 

  • How many hours will you need them on call?
  • What is the required skill level you need? 
  • Are there any additional supplies or expenses you’ll need to pay? 

Outsourcing Angel offers three Virtual Assistant Packages as well as a Systemise & Scale-Up Program. We can help you select the appropriate package based on your needs and budget.

Do I pay taxes if I hire a Customer Service Virtual Assistant in the Philippines?

No. There are no tax implications for businesses hiring a customer service VA in the Philippines. The VA is responsible for any tax requirements.

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Let’s chat about your Customer Service Virtual Assistant needs