Hire an eCommerce Virtual Assistant with Outsourcing Angel

An eCommerce Virtual Assistant provides support to online businesses through product management, order fulfilment, website maintenance, and more.

With their help, your online store can run smoothly and thrive in today’s competitive online marketplace.

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We look after the technical stuff!

We’ll take charge of orientation, onboarding and technical aspects such as access, platforms & systems.

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Performance & results matter

Our Team Leaders oversee your VA’s work and communication with you to make sure your expectations are met.

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1 week free & fast replacement

If for any reason you’re not happy with your VA, we’ll find you a new replacement fast and include 1 week of free VA Service to allow your new VA to settle in.

Examples of what an eCommerce Virtual Assistant can do

An eCommerce Virtual Assistant can help streamline your eCommerce operations and boost sales. They take care of product listings, receive and process orders, manage your inventory, handle customer queries when it comes to order changes, delivery issues, and more.

Product management

  • Create product listings
  • Regularly updating product information
  • Managing overall inventory
  • Coordinating with suppliers, if needed
  • Analyse sales data along with customer feedback
  • Monitoring and reporting on product metrics, such as revenue, adoption, and retention
  • Keeping to product budgets and pricing strategies
  • Identify customer needs and preferences (market research)

Order fulfillment

  • Receiving and processing orders
  • Tracking shipments
  • Coordinating with shipping carriers, if needed
  • Managing inventory levels and monitoring product availability
  • Facilitating backorders
  • Communicating with customers about order status and delays
  • Managing customer service inquiries (order changes, delivery issues, and more)
  • Generating shipping labels and packing slips
  • Handling returns and exchanges

Website maintenance

  • Updating website policies and terms of service to comply with regulations and legal requirements
  • Updating product images and managing product categories
  • Managing website integrations with payment gateways, shipping carriers, and other third-party services
  • Maintaining website documentation (user manuals, troubleshooting guides, etc.)
  • Managing website forms and contact pages

What makes a great eCommerce Virtual Assistant?

  • Great organisational skills: Able to prioritise and efficiently manage all tasks
  • Attention to detail: Checks even the smallest details in product descriptions, tracking numbers, etc. for accuracy
  • Technical proficiency: Well-versed in different digital tools and techniques
  • Excellent communication skills: Communicates clearly and professionally with customers, clients, and suppliers if needed

Social Media

80%

Administrative

60%

Communications

100%

Technical

100%

Creativitity

80%

Marketing

100%

How much does an eCommerce Virtual Assistant cost?

Here is the average salary for hiring a local employee compared to a Virtual Assistant for the same role:

Example Roles

Annual cost of local Australian Assistant (AUD)

Annual cost of Philippines Virtual Assistant (AUD)

eCommerce Assistant

$55,328

$35,000 (save $20,328/yr)

Sales Assistant

$60,000

$35,000 (save $25,000/yr)

*excluding GST

Meet one of our eCommerce Virtual Assistants

I am a highly reliable and motivated individual with [over] five years of extensive work experience in the field of E-commerce.

Key Skills

  • eCommerce Management
  • Social Media Management
  • Administration
  • Customer service
  • Graphic Design
  • Project Management

Work Experience

E-commerce

  • Product listing / resource
  • Competitor analysis
  • Marketing and monitoring

Administration

  • Email/Calendar Management
  • Documents Storage & Organisation (Cloud Accounts)
  • Document Template Creation
  • Booking Appointments
  • Making Travel Plans
  • Spreadsheet Creation & Management
  • Data Entry
  • Basic Website Content Update
  • Communication & Liaisons

Research

  • Industry & competitor research
  • Research for Guest Articles/Interviews

  • Lead Generation
  • Gathering data and reporting

Customer Support

  • Customer support, live chat & instant messenger

Social Media Marketing/Management

  • Scheduling and Tracking New Pins
  • Set-up and management

  • Content creation & sourcing
  • Scheduling, engagement, reports

Creatives

  • Basic video editing
  • Basic graphic design (Canva)

How do I hire a Customer Service Virtual Assistant today?

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Discovery Call

Book a free Discovery Call and tell us everything you need so that we can create a custom Virtual Assistant Recruitment Strategy for you.

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Meet your assistant

Our HR Manager will recruit and facilitate VA Interviews until you find the virtual assistant that ticks all your boxes.

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Start delegating

We’ll onboard, train and set up your VA on all the relevant platforms so that they’re ready for you to delegate tasks from day dot.

Frequently Asked Questions

Why should I hire an eCommerce Virtual Assistant in the Philippines?

Hiring an eCommerce virtual assistant enables businesses to save time and money in an area they may lack expertise or not be familiar with. Our eCommerce virtual assistants have extensive experience and can take your business’s online presence across various platforms to new heights.

How do you work with an eCommerce Virtual Assistant in the Philippines?

Our VAs work from home, so all communication is done virtually. Once you’ve hired one of our highly-skilled angels, all you need to do is run them through your company’s protocols, and they’re good to go!

How much should I pay my Filipino eCommerce Virtual Assistant?

This will depend on a few factors. Ask yourself: 

  • How many hours will you need them on call?
  • What is the required skill level you need? 
  • Are there any additional supplies or expenses you’ll need to pay? 

Outsourcing Angel offers three Virtual Assistant Packages as well as a Systemise & Scale-Up Program. We can help you select the appropriate package based on your needs and budget.

Do I pay taxes if I hire an eCommerce Virtual Assistant in the Philippines?

No. There are no tax implications for businesses hiring an eCommerce VA in the Philippines. The VA is responsible for any tax requirements.

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social media?

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Let’s chat about your eCommerce Virtual Assistant needs