What a Virtual Assistant can do for your E-commerce business

What a Virtual Assistant can do for your E-commerce business

There is just so much work involved in building a successful E-commerce business. From setting up the store, managing your inventory, and online advertising – it all takes time!

As a business owner, your time is better spent doing the things that directly contribute to the growth and expansion of your company while the rest of the tasks are better left to the capable hands of a Virtual Assistant… and the process of acquiring one couldn’t be simpler 😃

In our latest video, the CEO of Outsourcing Angel, Linh Podetti, discusses how a Virtual Assistant can be beneficial to your E-commerce, Shopify or Amazon business. She will guide you through the tasks you can pass off to your VA and find the easiest process to build your virtual team.

Why you need an E-commerce Virtual Assistant

Hiring a Virtual Assistant can ease your everyday responsibilities and give you more time in your day to grow your E-commerce business. In order to use an outsourcing service effectively, we HIGHLY recommend outsourcing the tasks you either don’t enjoy or you’re simply not good at. Our Virtual Assistants can help you with anything from administrative tasks to web development.

“People just think a Virtual Assistant is someone who just does admin or is a secretary of work, but they can cover a lot of aspects in your business from your back-end support to online marketing”
– Linh Podetti

Tasks your E-Commerce Virtual Assistant can help you with:

E-commerce Store Set-up

  • Install website theme
  • Set-up site navigation and options
  • Set-up payment gateway
  • Set-up customer/CRM system
  • Set-up email platform
  • Create sign-up and contact forms
  • Set-up automated emails (e.g order confirmation, thanks for subscribing)
  • Set-up coming soon page
  • Set-up stock notifications (e.g out of stock, back in stock)
  • Set-up wishlist function

Product Management

  • Create product listings based on your inventory
  • Edit, crop and name product images
  • Uploading product images
  • Order products (e.g New, Featured, Editor’s Picks)
  • Categorise and tag products (e.g by colour, style, most popular)
  • Updating product inventory (e.g uploading new products)
  • Facilitating sales (e.g coupon code set-up, sale prices)

Copywriting

  • Create SEO website content
  • Website meta titles, descriptions and SEO optimisations
  • Write product descriptions and instructions
  • Write website Terms & Conditions
  • Write website Shipping & Delivery copy
  • Write website Exchanges & Returns copy
  • Write copy for automated emails
  • Write copy for blog articles

Digital Marketing

  • Facebook and Instagram Ads
  • Remarketing Ads
  • Abandoned Cart Emails
  • Pay-per-click Ads
  • SEO Link Building
  • Set-up Instagram Shop
  • Set-up Facebook Shop
  • Social Media Management for Facebook,
  • Instagram, Pinterest
  • Curate and create Social Media Content

Customer Service

  • Answer customer inquiries
  • Approve and respond to reviews
  • Assist with refund and exchanges
  • Manage Social Media Inboxes
  • Update FAQs

Graphic Design

  • Logo design
  • Email template design
  • Website design
  • Banner design
  • Ad design

Advantages of Hiring a Virtual Assistant with Outsourcing Angel

Instead of trying to do everything yourself, you could always hire a local employee to help you as well. But… what are the advantages of choosing a Virtual Assistant with us instead?

Trusted and Valuable Candidates

Over the past decade of outsourcing work to Virtual Assistants, we’ve created our own trusted and talented database of Virtual Assistants. These Virtual Assistants are experienced in working with clients particularly in Australia, New Zealand, and the USA.

As part of our company policy, we also have a client happiness guarantee which means that if for any reason you’re unhappy with your Virtual Assistant, we will offer a fast and free replacement more suited to your needs.

Thorough Recruitment System

Unlike other outsourcing agencies, we have an extremely strict and thorough recruitment system, and all of our Virtual Assistants must first pass our skills and personality tests, panel interviews and submit a video introduction before their CV is even shortlisted to you.
See our hiring process here >

We look after everything for you

Our team will hold your hand through every step of the way and look after everything from employee benefits, HR, payroll, and setting up the working systems for you and your Virtual Assistant.

We will provide you with 1-on-1 guidance, processes, and checklists so that you are fully equipped to start building your virtual team.

Team Leaders

We understand that the initial process of on-boarding your Virtual Assistant can be a daunting one. This is why we assign all of our Angels with a Team Leader that does regular check-ins on the quality of their work and communication with you.

If any issues arise, we work with you directly to offer solutions so that you can work efficiently with your Virtual Angel with no stress or barriers.

Remote Work Environment

Our Virtual Assistants work remotely, which avoids any delays or expenses for public transport that other local employees would need. This means flexible work hours that can match the needs of your business.

Cost-Effectiveness

Our Virtual Assistants are based in countries like the Philippines so due to the lower economic costs, by hiring a Virtual Assistant you’ll be paying one third or half of what you would normally pay to a local employee. This is a great way to save costs that can be put towards growing your business.

Timezone Flexibility

When working with Outsourcing Angel, we take time to learn about your specific business requirements including the hours you would like your Virtual Assistant to work.

Some clients prefer to work with their angel during regular business hours in their timezone (e.g 9am to 5pm AEST) while others need a Virtual Assistant to work outside of regular hours. All you do is pay for the hours that your Virtual Assistant works, instead of paying them holiday or after hour rates like you would for a regular employee.

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