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If you’re already handling your online business, then why hire an eCommerce Virtual Assistant?

Because they can probably do a better job than you! 🤷

While businesses have been rapidly shifting towards online platforms, this shift brings a need for businesses to streamline their operations and work more efficiently.

And that’s where you need eCommerce Virtual Assistants. 🧑‍💻

They’re specifically trained to help online businesses with a whole range of tasks, from managing customer orders and inquiries to keeping track of inventory levels and processing payments.

Basically, they’re a lifesaver for business owners who don’t have the resources to hire a dedicated team or are looking to reduce costs.

But here’s the best part: eCommerce VAs can also be the perfect fit for entrepreneurs looking to scale their operations even further! 📈

Why hire an eCommerce virtual assistant?

Hiring an eCommerce Virtual Assistant can help your business save time, money, and resources.

How, you ask? 🤔 These VAs specialise in the online marketplace, so they can provide access to the skills and expertise you need to boost those online sales.

Ready to scale up your business? Hire an eCommerce VA with us today! For 10+ years, we’ve been matching entrepreneurs around the world with VAs that fit into their businesses. We take care of recruitment, onboarding, benefits, and more! 💯

Benefits of Hiring an eCommerce Virtual Assistant

Here are the specific benefits of hiring an eCommerce Virtual Assistant for your business:

#1 Cost-Effective

If you’re a business owner, you know that every dollar (or pound, franc, etc.) counts.

By outsourcing tasks to an eCommerce VA, you can save big bucks on overhead costs like office space, equipment, and employee benefits.

And if you engage a seasoned outsourcing company like Outsourcing Angel, we’ll take care of your chosen VA’s benefits and upskilling! 😉

So no need to provide a fancy office, some expensive equipment, or other expenses for a new hire. With our help, your eCommerce VA can work comfortably at home while using their own equipment, which means you’ll save some serious cash.

And you can even set up an ad hoc arrangement and only pay for the time and tasks you need. This means you won’t have to foot a full-time employee’s salary. It’s a win-win situation! 🥳

#2 Saves Time

Time is a precious commodity for any business owner or manager. That’s why eCommerce Virtual Assistants have become so popular.

By taking on time-consuming tasks like product listing, order processing, customer service, and more, e-commerce VAs free up valuable time for business owners to focus on core functions like product development and marketing.

Imagine spending your time dreaming up new product ideas or creating killer marketing campaigns—instead of sifting through customer inquiries or updating product listings! 😆

With an eCommerce Virtual Assistant, you can trust that these manual (yet necessary) tasks will be taken care of quickly and efficiently, giving you the freedom to focus on growing your business.

#3 Expertise in eCommerce and Online Marketplace

They say knowledge is power, and eCommerce VAs are a powerhouse when it comes to online expertise!

With their specialised skills and in-depth knowledge of the online marketplace, eCommerce Virtual Assistants can provide valuable insights and recommendations to help businesses improve their online presence, increase sales, and stay ahead of the competition.

They know the ins and outs of the online world, and they can help you navigate the constantly evolving trends and technologies to keep your business ahead of the curve. 👌

So if you’re looking to level up your eCommerce game, it’s definitely time to enlist the help of an eCommerce VA!

#4 Increased Productivity and Efficiency

Feeling like there aren’t enough hours in the day to get everything done?

With an eCommerce Virtual Assistant, your business can achieve more in less time! 💯

Since they specialise in online platforms, eCommerce VAs can complete tasks quickly and accurately. And let’s not forget about the time you’ll save on training and onboarding new employees—with a great eCommerce VA, you can hit the ground running!

Whether you need help with customer service, order processing, or managing your inventory, a VA can get the job done with ease and precision.

#5 Clears Your Plate

As a business owner or manager, you probably have a lot on your plate. Managing day-to-day operations, keeping up with customer inquiries, updating product listings…and the list goes on! 😴

An eCommerce VA can help clear your plate and take some of the weight off your shoulders.

With them on board, you can finally go on that vacation you’ve been putting off forever! 🏖️

eCommerce virtual assistant skills

With so many VAs out there, how do you choose the right one?

It all starts with the important eCommerce Virtual Assistant skills your candidate should possess.

Here are some key skills to look for:

Experience and Expertise in eCommerce Industry

When it comes to hiring an eCommerce VA, experience is key.

Choose a VA with a proven track record of success and expertise in the online marketplace. This will ensure that they have the knowledge and skills necessary to help your business thrive. 👍

How do you assess a VA’s experience? One way is by looking at their past work and client reviews.

A good eCommerce VA should have a portfolio of their past work that demonstrates their ability to handle a range of tasks, from product listing and order processing to customer service and marketing.

If possible, you should also read reviews from past clients. Look for reviews that highlight the VA’s communication skills, reliability, and overall effectiveness.

Positive (or negative 👀) reviews from satisfied clients can be a strong indicator of the VA’s ability to deliver quality work.

Availability and Communication Skills

An eCommerce VA with great communication skills can ensure that tasks are completed on time and to a high standard.

Look for someone who responds quickly and clearly to your messages, and can adapt to your preferred mode of communication (whether it be email, phone, or instant messaging).

Ultimately, this helps to free up your time so you can focus on other areas of your business. 💪

And to make sure that you have the support you need when you need it, it’s crucial to find an eCommerce VA who can work around your schedule. They should also have a good understanding of your expectations!

By establishing a strong line of communication from the beginning, you can set expectations and create a plan that works for both you and your eCommerce Virtual Assistant, leading to a successful and productive partnership.

Rates and Pricing Structures

Comparing rates and pricing structures is essential to ensure that you’re getting a fair deal. After all, you want to make sure that you’re getting the support you need without breaking the bank!

To find an eCommerce VA that fits your budget, it’s important to research and compare rates from different providers. But keep in mind that the lowest rate isn’t always the best deal.

Never sacrifice the quality of services you get for the sake of cost. The difficulties your business will face in the long run won’t be worth it! 😟

By choosing a VA with fair and transparent pricing, you will get the proper expertise without any unwanted surprises.

Pro-tip: save up to AUD 70,000/year and hire an eCommerce VA through Outsourcing Angel!

Compared to hiring a local eCommerce assistant or manager, our VAs can give your online store the boost it needs without overstretching your budget.

Compatibility with Your Business Needs

Are you struggling to manage customer service inquiries and orders? Or do you need someone to assist with product listing and marketing?

To make sense of your eCommerce VA needs, make a list of those specific tasks you need help with. Then look for virtual assistants who have experience in those areas.

And remember to look for a VA who is familiar with your specific eCommerce platform, whether it’s Shopify, Amazon, or WooCommerce!

Plus, keep in mind that compatibility also means finding a VA who you can communicate with easily and who understands your business goals and values. ❣️

So if you want someone who is particularly organised and detail-oriented, you can make a note of that as you interview candidates.

With the right eCommerce Virtual Assistant on board, you can focus on growing your business and achieving your goals with confidence.

Example of an Ideal eCommerce Virtual Assistant

It may seem difficult to find all those skills in one eCommerce Virtual Assistant. But trust us, there are a lot of options out there! 😆

For over 10 years, we’ve successfully matched hundreds of global clients to the VA of their needs. And fortunately, we keep finding great VAs who make our clients happy!

Take VA Edelisa, for example. VA Edelisa is an eCommerce VA with over five years of experience in the field.

And not only does she specialise in eCommerce, but she’s also skilled in administration tasks, research, customer support, social media management, and basic graphic design!

That’s the kind of powerhouse VA you should invest in! 👏

Want someone like VA Edelisa to transform your eCommerce business?

Book a free Discovery Call with our Outsourcing Specialist today and we’ll recruit, onboard and provide benefits for your chosen VA!

What does an eCommerce virtual assistant do?

So what exactly does an eCommerce Virtual Assistant do to boost your business? 🤔

Their responsibilities may vary from client to client. But we broke down the general overview of their tasks below:

#1 Product Listing and Optimisation

eCommerce Virtual Assistants can create and optimise product listings on different eCommerce platforms like Shopify, Amazon, and more.

They do this by creating compelling product descriptions, choosing eye-catching images, and optimising titles and tags to improve search rankings.

Accomplishing these tasks ensures that your products are presented in the best possible way to attract potential customers. And to boost sales, of course! 🤑

#2 Inventory Management

Managing inventory can be a daunting task for any business, especially for those with an extensive product line.

But with the help of eCommerce VAs, managing inventory becomes a breeze. They can help you keep inventory levels in check and ensure that the right products are always in stock to fulfil customer orders. 👍

They can also help you optimise your inventory management systems to reduce waste, increase efficiency, and improve profitability.

With their support, you can streamline your inventory management process and focus on delivering top-quality products to your customers.

If needed, some eCommerce VAs can even manage automated systems that alert you when stock levels are low. Or when specific products need to be restocked. 😉

Want to have the same automation in your business? Have a quick chat with our Systems Expert! His team can create a digital ecosystem so your business can run itself in a matter of weeks.

#3 Order Processing and Fulfilment

With an eCommerce VA, businesses can streamline their order processing and fulfilment tasks, saving time and resources.
They can manage everything from processing orders to coordinating with shipping carriers. These efforts ensure that orders are fulfilled quickly and accurately. ⏱️

Plus, all this contributes to a better customer service experience, which builds trust and loyalty to your brand in your target market!

#4 Customer Service and Support

With their expertise in handling customer inquiries and resolving issues, eCommerce VAs can help your business build a positive reputation and establish strong relationships with customers.

From responding to enquiries and complaints to processing returns and refunds, eCommerce VAs can handle it all with professionalism and care. 🤗

And the best part? They can do it all while freeing up your time to focus on other important aspects of your business!

#5 Social Media Management

With social media being a crucial aspect of online presence, having a social media-savvy eCommerce VA can set your business apart.

If needed, they can handle everything from creating and scheduling posts to engaging with followers and analysing social media performance.

#6 Marketing and Advertising

The right eCommerce VA can also help manage, implement, and monitor your marketing campaigns.

By taking on tasks such as market research, keyword analysis, and copywriting, they can help businesses reach their target audience more effectively and increase their online visibility.

Plus, they can also keep up with the latest marketing trends and technologies, ensuring that your business stays ahead of the competition! 💪

#7 Analytics and Reporting

With the power of data analysis, the best eCommerce VAs can also help businesses make informed decisions that drive growth and success.

With their ability to analyse website traffic and sales data, they can provide valuable insights into customer behaviour and preferences. This allows your business to tailor their offers to meet customer needs.

The very best ones can even conduct thorough market research and competitor analysis, so you can identify new opportunities and potential threats! 👀

An eCommerce VA Client Case Study

To give you a better idea of how an eCommerce VA can fit into your business, here’s a client example.

Rob Wilson is the General Manager of Bathroom Warehouse, an Australian-owned and operated company specialising in bathroom products for over 20 years.

They had showrooms across Australia but recently switched to fully online. While this presented awesome opportunities for the business, it came with challenges too. 😢

But once we stepped in, we resolved all of Rob’s concerns and matched him with VA Edelisa. And now, she looks after the following for Rob:

  • Product Listing (and writing product descriptions, if needed)
  • Uploading Price Import, Monitoring Okendo Reviews
  • Answering Customer Inquiries
  • Daily Website Audit Analysis
  • Light SEO-Alt Text and Meta Title & Description
  • Support Shopify VA for BWH sister company

Want to know more about how we helped Rob and his eCommerce business? Read the full case study here!


One of the advantages of hiring through an agency like Outsourcing Angel is that you guys do the heavy lifting. When we get presented with a number of [virtual assistant] candidates, we know that those candidates are going to be, either, absolutely suitable or mostly suitable for what we’re after.

Rob Wilson
General Manager, Bathroom Warehouse
Sydney, Australia

What can a Shopify Virtual Assistant do?

Using Shopify for your eCommerce business? Then you automatically have millions of competitors! 😆

Shopify is one of the most popular eCommerce platforms, with over 1 million businesses using it to sell their products online.

To help you stand out from the rest, a Shopify Virtual Assistant can perform a range of tasks. These tasks can include:

Product Listing

Shopify Virtual Assistants can help you list your business’ products on the platform by writing product descriptions, optimising images, setting prices, and more.

Order Processing

They can process orders, verify payment information, update inventory levels, and make arrangements for shipping and delivery. 🚚

Customer Service

Shopify VAs can also provide customer service and support, from answering customer inquiries, and handling returns and refunds, to resolving complaints.

Social Media Management

They can also manage your business’s social media presence by keeping engagement high and creating/scheduling posts.

How much does a Shopify Virtual Assistant cost?

The cost of hiring a Shopify Virtual Assistant depends on several factors: experience, skill level, and location.

On average, Shopify VAs can charge between AUD 15 and AUD 45/hour. Some may also charge a flat rate for specific tasks, such as product listing or social media management.

But whatever the case, be sure to clarify that their pricing sructure fits within your budget! 👍

Want to save up to AUD 70,000/year compared to hiring someone local? Hire an eCommerce VA with us today!

What can an Amazon Virtual Assistant do?

Amazon is the largest online marketplace in the world, with over 2 million active sellers. It’s the go-to place to get your business running!

An Amazon Virtual Assistant can help you manage your Amazon store and improve sales and profitability. 📈 Some tasks an Amazon VA can perform include:

Product Listing & Order Processing

Amazon Virtual Assistants can help businesses get their products on the platform and process orders, like Shopify VAs.

PPC Management

They can manage Amazon’s pay-per-click advertising platform by researching keywords, creating campaigns, and analysing performance metrics.

Inventory Management

Amazon Virtual Assistants can also monitor inventory levels, create restocking plans, and optimise storage and fulfilment processes.

Customer Service

Amazon VAs also answer customer inquiries and complaints, and handle returns and refunds.

How much does an Amazon Virtual Assistant cost?

Generally, the hourly rate for an Amazon Virtual Assistant ranges from AUD 15 to AUD 37 per hour, although some may charge more for specialised skills. 🧑‍💻

And keep in mind: Hiring an eCommerce Virtual Assistant (for Shopify or Amazon) is not just any added expense.

The time and energy you save by outsourcing tasks can be well worth the investment!

With the right eCommerce VA, you can focus on growing your business and increasing your sales…rather than getting bogged down by time-consuming tasks. 😅

Book a free Discovery Call today!

Ready to dominate today’s online marketplace?

Book a quick Discovery Call with our Outsourcing Specialist—we’ll do all the heavy lifting to hire your next eCommerce Virtual Assistant!

Arielle Calanas

Arielle is Outsourcing Angel’s resident copywriter. She has over 9 years of writing experience and graduated magna cum laude in Creative Writing from the University of the Philippines Mindanao in 2019. Currently, she crafts high-engagement content that reflects our brand voice, from client case studies to blog articles and more.