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This smoke alarms company generated 6 figures after hiring 2 remote sales staff

Find out how this Australian company fuelled growth thanks to smart outsourcing

Watch Smoke Alarms

Industry

eCommerce

Watch Smoke Alarms hired their own virtual assistant in the past for 3 months, but they were unhappy with the candidate who was below par in performance and attendance.

By outsourcing through us, they found not just one, but two driven sales staff who directly contributed to their record-breaking 6 figures in sales.

Key Outcomes

  • Outsourcing to our remote sales staff led to a record-breaking 6-figure sales in smoke alarms.
  • The staff’s efforts also earned positive client feedback, including 5-star Google reviews.
  • The staff even proactively sought out extra tasks while consistently meeting or exceeding KPIs!

Challenges

These issues were preventing Watch Smoke Alarms from scaling along with the demand for their products:

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Poor service quality from their previous outsourcing provider

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High absenteeism with current offshore staff

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Need for rapid scaling to match business growth

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Desire for experienced sales staff familiar with Queensland geography

Our Approach

We process only the top 10% of available remote talent and we upskill them further with performance trackers, in-house workshops, benefits and more.

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Pre-screening process

Our full-fledged recruitment team filtered CVs to start the rigorous screening process.

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Interview Stage

We assisted Watch Smoke Alarms with interviewing the top candidates pre-selected by our team.

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Time freedom

They chose their most preferred candidates and let us handle payroll management, benefits, and more.

Qualified Remote Staff

Once Watch Smoke Alarms interviewed the shortlisted remote staff, they decided to hire both Dannisse and Hazel.

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Dannisse Marie Cabañero

  • 8 years experience in virtual support and customer service
  • e-Commerce management
  • Proficient in Shopify and Etsy
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Hazel Diane Chico

  • 15 years experience in customer service
  • Upselling & cross-selling
  • Proficient in admin management

The Results

Hiring qualified remote staff led to the following results for Watch Smoke Alarms:

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6-figure sales

Outsourcing to Dannisse and Hazel led to a record-breaking 6-figure sales in smoke alarms.

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5-star reviews

Their direct efforts earned positive client feedback, including 5-star Google reviews.

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Proactive approach

Dannisse and Hazel consistently met or exceeded KPIs, and even proactively sought out extra tasks!

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Solid pipeline

Proper lead generation and management fuelled company growth while maintaining customer satisfaction.

They consistently delivered on their promises.

Absolutely thrilled with the service provided by Outsourcing Angel! From start to finish, their team demonstrated exceptional professionalism, efficiency, and expertise.

The customer support is top-notch, always available, friendly, and incredibly knowledgeable. Communication was clear and transparent throughout, and they consistently delivered on their promises.

Their dedication to quality and customer satisfaction truly sets them apart. Five stars all the way!

Jason, General Manager
Watch Smoke Alarms

Watch Smoke Alarms had Dannisse and Hazel flown out from the Philippines to visit Brisbane, Australia in December 2024. From left to right: Joanne (Sales Manager), Hazel, Dannisse, Peter (co-founder), Linh (our CEO), and Heidi (our Client Experience Manager).

Reliable and proactive remote staff can drive revenue

Experience the difference that quality remote staff can make—only at Outsourcing Angel.