Frequently Asked Questions

Outsourcing Angel is a concierge-level outsourcing agency that specialises in recruiting reliable and long-term offshore teams ethically and cost-effectively.

We do end-to-end outsourcing, which includes hiring, onboarding, project managing, upskilling, HR, payment management, and disruption or replacement cover.

This means that all you need to do is tell us what you need to outsource and we will find the most reliable remote talent for the job—so you can focus on the more important tasks, while we handle the rest!

With over 10 years of experience in the outsourcing industry, our company has developed interview, screening, training and reward programs that result in reliable and long-lasting relationships with highly skilled offshore teams.

We only hire the best candidates for the job and do everything we can to provide you with solutions without delay.

Our Management Team and Customer Support Team are also based in Australia, which removes any timezone or communication barriers you may encounter with freelancers or other outsourcing providers.

We also have a company culture that rewards great work and provides perks to ensure your offshore team is always happy. We believe a happy remote talent results in seamless work and extra dedication.

If for any reason, your outsourced talent is unable to continue with their task, we provide disruption cover and will find you a replacement quickly without any additional charges.

We’re also a social enterprise—we reinvest our profits into charity and livelihood programs (our #OALoveProjects) to assist poverty-stricken communities in developing countries.

We provide our outsourced talent with fair payment, healthcare support, and continuous professional development. This means you gain access to motivated, high-performing professionals who deliver consistent results knowing their well-being is supported.

With the right talent in place, you can shift your leadership focus to high-value priorities that drive productivity and growth, in a sustainable and ethical way.

We also make positive strides across the triple bottom line—People, Planet, and Prosperity—through strategic alignment with the United Nations’ Sustainable Development Goals (SDGs).

Here’s how our process goes:

Book a free call: Have a free consultation with our Business Outsourcing Strategist and give us an overview of the task that you need outsourcing, as well as what you’re looking for in an offshore team or remote talent. We’ll craft the job description you need.

Package Selection: Our Outsourcing Specialist will provide recommendations about the type of outsourced talent you might need and the packages available to you:

• Recruitment-only package (one-time fee)
  Best for businesses that want full control over their offshore team but need expert-level recruitment.
• Full Outsourcing Angel Experience
  Best for businesses that want to scale confidently, without the stress of managing an offshore team.
• Angel Training Program
  Best for businesses that already have an offshore team but want to improve their skills and productivity (included in the Full Outsourcing Angel Experience package).

Onboarding: Our Operations Officer will take you through the client onboarding process so that you have the best tools to work efficiently and effectively with your offshore team.

Recruitment: Once everyone is clear on the requirements for the outsourced role, we will start interviewing candidates who meet your requirements and create a shortlist of options for you. This process usually takes around 1–2 weeks.

Interview: Once the shortlist has been created, you have 2 weeks to review and approve the applicants you would like to interview. We always recommend our clients have at least a video conference call with the offshore candidate when reviewing them for the job.

Hiring: When you’re ready, we will hire the remote talent and take them through onboarding, orientation and set-up. We formally introduce them to our team and yours and help set up all the expectations between you so that everyone is on the same page.

Time to hit the road! From here on, you will start working with your offshore team with the support of Outsourcing Angel. We’ll assist you in the initial “nesting period” to avoid any miscommunications or misunderstandings.

Our team will also have regular meetings and performance reviews and provide perks for your offshore team to ensure their happiness and to get all your tasks done the way you want them.

Yes, we do! While most of our clients are based in Australia and New Zealand, we also have clients from the USA, Canada, the UK and other parts of the world.

When we start working with a client, we find remote talent who can work during the client’s preferred timezone in any country. All you have to do is tell us your preferred working hours so we can help you find a suitable remote talent.

Most of our remote talent are from the Philippines but some reside in countries like Indonesia and other East Asian countries.

We enjoy working with offshore teams in these countries because of their similar timezone to Australia which is where most of our clients are based.

Our Customer Support Team and Management Team are also based in Melbourne and Sydney, Australia.

A Full-Time offshore team works 40 hours per week whereas a Part-Time offshore team works 20 hours per week.

If you’re unsure which arrangement you need, our Outsourcing Specialist will give you recommendations based on your free consultation.

Outsourcing Angel hires your remote talent but they are assigned to work on your task.

This means that we cover all things from HR, payment management, disruption and replacement cover and more—so that you don’t have to.

We only hire highly skilled and proficient English-speaking outsourced talent to remove any communication barriers you may encounter with freelancers and other outsourcing providers.

First, you have to choose which outsourcing package works best for your business:

1. Recruitment-only package (one-time fee)
2. Full Outsourcing Angel Experience (end-to-end outsourcing management)
3. Angel Training Program (upskilling for your offshore staff)

The final price varies depending on whether you decide to hire your outsourced talent on a part-time or full-time basis. Please let us know your preference during your FREE Discovery Call with our Outsourcing Specialist.

When you become an Outsourcing Angel client, a deposit fee is required. Once this deposit has been made, we will start recruiting for your outsourced talent.

Once you’ve selected your offshore team or remote talent, we will arrange a weekly scheduled payment process with you during our client onboarding process. This payment can be made via Stripe, credit card or direct bank transfer.

When your weekly scheduled payment has been set up successfully, your outsourcing can commence and your payments will be auto-debited on the same day weekly unless otherwise specified.

Should you need your remote talent to work extra hours, their hourly rate will be computed based on your regular monthly fee.

If you require them to work outside their regular hours, please see the overtime rates on the next FAQ item below.

To ensure a fair work policy with your remote talent, if you require them to work overtime outside of their regular working hours, you will be charged:

• General outsourced talent: AUD 16/hour + GST
• Technical outsourced talent: AUD 30/hour + GST

No, full-time or part-time hours with your offshore team can only be used within the same month unless otherwise specified.

The hiring process depends on the skill set you require. If you require general remote talent, it usually takes 1–2 weeks for us to provide a shortlist, whereas technical roles may take longer.

After we provide you with a shortlist, we’ll arrange a video or audio conference interview for you and the candidate via Skype, Zoom or whichever platform you prefer. Our Recruitment Manager will be present to facilitate this interview.

If you’re not satisfied with any of the shortlisted candidates, we will provide more for you to review.

Yes, and there is no limit to how many you can hire. Many of our clients hire multiple outsourced talent as their needs grow.

If you want to change your offshore team member for any reason, please notify us immediately so we can help you find a replacement as quickly as possible.

Your replacement options include:

• Continue working with your current offshore team member while we find a replacement.
• Stop work immediately and wait for a replacement (payments will pause and we’ll ensure you are only charged from the day the new offshore team member starts work).
• Stop work immediately and work with one of our temporary covers while waiting for the replacement.

Yes, there is a minimum 3-month commitment. Similar to a probation period in a physical office, it requires at least 3 months of onboarding and training to properly integrate an offshore team member into your company.

If for any reason, you are not happy with your offshore team member, we will find you a more suitable one based on your feedback.

We go beyond just hiring offshore team members.

Our team provides end-to-end outsourcing support to ensure productivity and long-term success for your business:

• Client & Offshore Team Management: Onboarding, performance tracking, leave management, and guaranteed replacements with a free trial.
• Perks and Recognition: Bonuses, pay raises, surprise gifts, and charity donations to keep your offshore team motivated.
• Security & Productivity: Regular data security audits, AI tool training, and workflow optimisation.
• Well-being & Development: Health support, social events, coaching, and upskilling for engaged and high-performing offshore team members.

All our offshore team members are required to send you a daily work report. This report contains all tasks they’ve worked on each day and any issues they’ve encountered.

We always encourage our clients to place trust in our offshore team member by measuring performance and metrics rather than a time-tracking tool unless otherwise specified.

If your offshore team member falls sick during an urgent task, you may request a temporary replacement to cover any work.
You may also request your offshore team member to reschedule the missed work.

If your offshore team member has worked with you for a minimum of 3 months, they are entitled to 10 days of paid annual leave. Your offshore team is required to send you an email notice to discuss the schedules of leave at least one week before the paid leave date.

For unpaid leave requests, your offshore team member will be required to propose an advanced work schedule to cover the missed work hours before the leave dates.

For your country’s public holidays, it’s your decision whether to grant time off. Most clients allow their offshore team days off around Easter, Christmas and New Year’s Eve.

For holidays in the offshore team member’s country, it is also up to you to give them the days off. They will be required to submit leave requests accordingly.

In case of internet/power outages or emergencies, the offshore team member is instructed to notify you and our management team immediately.

If they’re working on an urgent task, we will find you a fast replacement to get the work done.

• Part-time talent: No lunch break required.
• Full-time talent: A 1-hour lunch break is included in their 8-hour shift. This ensures their productivity.

All offshore team members sign confidentiality agreements; they won’t be permitted to share or discuss work-related details with people other than their client and work team.

We also recommend using tools like BitWarden to share login info securely.

Trust is built over time, so we suggest gradual access to sensitive data.

We require 30 days written notice to cancel your outsourcing services.

However, if you’re cancelling during your initial 3-month commitment, the balance of the 3 months must be paid in full.

Yes, we do!

You can earn up to AUD 1,000 per referral through our Referral Program.