Hire a qualified
Customer Service Representative
Let our offshore Customer Service Representatives answer enquiries from your prospects, deal with their concerns, follow up on your appointments and more.
Create 5-star experiences with a vetted Customer Service Representative
It’s easier to maintain your brand image and your relationship with customers with the right customer service representatives.
At Outsourcing Angel, our customer service reps specialise in creating positive interactions with your customers and target market.
They are carefully vetted and continuously upskilled to ensure they contribute substantially to your operations—saving you up to 70% of operational costs compared to hiring locally.
With their help, your business can deliver faster, more consistent support around the clock.
What can a Customer Service Representative do for you?
Customer Service
Customer Success Management
Meet our top Customer Service Representatives
Hazel
Patricia
Rodimae
The Outsourcing Angel Difference
- Industry Leader
With 10+ years in the business, we’re setting the standard for remote workforce solutions. - Offshore Quality
Our average tenure is 5 years, thanks to our rigorously curated screening tests and interviews. - Data Security
We implement confidentiality protocols and provide data security training to our offshore staff.
Trusted by 500+ companies
“I recommend them to all of my business friends.”
My company has been a client of Outsourcing Angel for well over three years and I recommend them to all of my business friends.
Not only do I work with a great VA, who’s super reliable, smart, and lovely, but they offer a real support system for their VAs.
I know that my VA has full healthcare coverage, that she gets training if she needs or wants it, and that she’s part of a team where she can get any kind of support she might need.
- Nina Froriep
Chief Video Democratizer, Clock Wise Productions
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“A cut above the rest…”
Having worked with different agencies in the past, Outsourcing Angel has been a cut above the rest! From initial screening of candidates to helping us systemise/automate many of our processes to be VA-ready, the OA team have been client outcome-focused the whole way.
- Ricky Chau
Managing Director, Taste Studios
EO Member Adelaide
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“[My VA] is certainly someone I could trust with my life.”
[VA Donna] is certainly someone I could trust with my life [and] I know she knows what to do…I don’t have any issues whatsoever and she’s always been wonderful. She has great ideas I just couldn’t think of ‘cause she’s operating from a different angle.
- Barbara Braithwaite
Principal Speech Pathologist, Safe Swallowing Australia
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“OA can provide the support any business needs”
Outsourcing Angels has added value across our business from improving customer service to optimising collections.
We have worked with multiple VAs within OA who have a range of skills that seem to be able to fit any requirement.
- Mark Newstead
Chief Operating Officer, Butn
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“Best I have ever dealt with in the BPO industry!“
Absolutely thrilled with the service provided by Outsourcing Angel! From start to finish, their team demonstrated exceptional professionalism, efficiency, and expertise. The customer support is top-notch, always available, friendly, and incredibly knowledgeable[…] Communication was clear and transparent throughout, and they consistently delivered on their promises. Their dedication to quality and customer satisfaction truly sets them apart. They operate like a well-oiled machine[…] I can’t recommend Outsourcing Angel enough for anyone looking to elevate their business operations. Five stars all the way!
- Jason Tan
General Manager, Watch Smoke Alarms
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How it works
4 Steps to hire your dedicated Customer Service Representative
Book a free Discovery Call
Discuss your goals and challenges with our business outsourcing strategists.
We only recruit the best
Our full-fledged recruitment team handles the rigorous screening process.
Enjoy time freedom
Outsource everyday tasks to your new offshore staff!
We manage the rest
Leave payroll management, benefits, upskilling, and quality assurance to us.
Frequently Asked Questions
Why should I hire a customer service representative in the Philippines?
The Philippines is one of the top global destinations for customer service outsourcing—backed by a workforce of over 1.3 million professionals across 1,000+ BPO companies. The country accounts for 10–15% of the global BPO market and is known for its strong English proficiency, customer-focused culture, and modern infrastructure tailored for support roles.
Filipino professionals also rank 2nd in Asia for English proficiency (just after Singapore), making communication seamless.
On top of all that, hiring in the Philippines offers a significant cost advantage compared to most APAC countries, allowing businesses to scale their support teams with remote CSR efficiently without compromising on quality.
How do you work with a customer service representative in the Philippines?
Our remote customer support representatives work from home, so all communication is done virtually. Once you’ve hired one of our highly-skilled offshore staff, all you need to do is run them through your company’s protocols, and they’re good to go!
How much does it cost to hire an offshore customer service representative?
With Outsourcing Angel, you’ll pay up to 70% less for remote CSR than hiring locally, and we take care of everything for you, from recruitment and background checks to payroll and even staff benefits.
There’s no need to navigate pricing or logistics on your own. Our flexible packages are designed to match your business needs and budget, so you get the support you need, without the hidden overheads or guesswork.
Do I pay taxes if I hire an offshore customer service representative?
No. There are no tax implications for businesses hiring a remote customer service representative in the Philippines. The customer service representative is responsible for any tax requirements.
Quality work requires quality offshore staff
Experience the difference that quality offshore staff can make—only at Outsourcing Angel.
Book your free Discovery Call today to explore how offshore staffing can save costs and boost efficiency for your business!
