Limited Offer: Hire your VA ethically—and get $1,500 credit!
Hire a qualified
Customer Service Representative
Let our offshore Customer Service Representatives answer enquiries from your prospects, deal with their concerns, follow up on your appointments and more.
Create 5-star experiences with a vetted Customer Service Representative
It’s easier to maintain your brand image and your relationship with customers with the right customer service representatives.
At Outsourcing Angel, our customer service reps specialise in creating positive interactions with your customers and target market.
They are carefully vetted and continuously upskilled to ensure they contribute substantially to your operations—saving you up to 70% of operational costs compared to hiring locally.
With their help, your business can deliver faster, more consistent support around the clock.
What can a Customer Service Representative do for you?
Customer Service
Customer Success Management
Meet our top Customer Service Representatives
Hazel
Patricia
Rodimae
The Outsourcing Angel Difference
- Industry Leader
With 10+ years in the business, we’re setting the standard for ethical remote workforce solutions with fair payment, health support, and more. - Offshore Quality
Our average tenure is 5 years, thanks to our rigorously curated screening tests and interviews for our outsourced talent. - Data Security
We implement confidentiality protocols and provide data security training to our offshore team members to keep your peace of mind.
Trusted by 500+ companies
“I recommend them to all of my business friends.”
My company has been a client of Outsourcing Angel for well over three years and I recommend them to all of my business friends.
Not only do I work with a great VA, who’s super reliable, smart, and lovely, but they offer a real support system for their VAs.
I know that my VA has full healthcare coverage, that she gets training if she needs or wants it, and that she’s part of a team where she can get any kind of support she might need.
- Nina Froriep
Chief Video Democratizer, Clock Wise Productions
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“A cut above the rest…”
Having worked with different agencies in the past, Outsourcing Angel has been a cut above the rest! From initial screening of candidates to helping us systemise/automate many of our processes to be VA-ready, the OA team have been client outcome-focused the whole way.
- Ricky Chau
Managing Director, Taste Studios
EO Member Adelaide
⭐⭐⭐⭐⭐
“[My VA] is certainly someone I could trust with my life.”
[VA Donna] is certainly someone I could trust with my life [and] I know she knows what to do…I don’t have any issues whatsoever and she’s always been wonderful. She has great ideas I just couldn’t think of ‘cause she’s operating from a different angle.
- Barbara Braithwaite
Principal Speech Pathologist, Safe Swallowing Australia
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“OA can provide the support any business needs”
Outsourcing Angels has added value across our business from improving customer service to optimising collections.
We have worked with multiple VAs within OA who have a range of skills that seem to be able to fit any requirement.
- Mark Newstead
Chief Operating Officer, Butn
⭐⭐⭐⭐⭐
“Best I have ever dealt with in the BPO industry!“
Absolutely thrilled with the service provided by Outsourcing Angel! From start to finish, their team demonstrated exceptional professionalism, efficiency, and expertise. The customer support is top-notch, always available, friendly, and incredibly knowledgeable[…] Communication was clear and transparent throughout, and they consistently delivered on their promises. Their dedication to quality and customer satisfaction truly sets them apart. They operate like a well-oiled machine[…] I can’t recommend Outsourcing Angel enough for anyone looking to elevate their business operations. Five stars all the way!
- Jason Tan
General Manager, Watch Smoke Alarms
⭐⭐⭐⭐⭐
How it works
4 Steps to hire your dedicated Customer Service Representative
Get free, tailored insights
Share your goals and challenges on our free strategy call, and our experts will uncover opportunities to save time and scale smarter.
We recruit only the best
Our full-fledged recruitment team handles the rigorous screening process, and you’ll be matched with your dedicated outsourced talent.
Onboard with ease
We’ll help you integrate your new talent into your business, and you can leave payment management, perks, upskilling, and quality assurance to us.
Get time back
Outsource tasks to your new remote team and shift your leadership focus to high-priority tasks.
Frequently Asked Questions
Why should I hire an offshore customer service representative?
Hiring an offshore customer service representative enables you to deliver high-quality support while reducing costs and scaling efficiently. By outsourcing customer service, you gain access to a global pool of trained professionals who are experienced in handling inquiries, resolving issues, and supporting customers across multiple time zones.
With offshore outsourcing, your business can extend service hours, improve response times, and even maintain customer satisfaction without the overhead of hiring and training locally.
A remote CSR team also allows your in-house team to focus on strategic growth, while your offshore team ensures your customers always feel heard and supported.
How do you work with an offshore customer service representative?
Our customer service virtual assistants work from home, so all communication is done virtually. Once you’ve hired one of our highly-skilled outsourced talent, all you need to do is run them through your company’s protocols, and they’re good to go!
How much does it cost to hire an offshore customer service representative?
With Outsourcing Angel, you’ll pay up to 70% less for remote CSR than hiring locally, and we take care of everything for you, from recruitment and background checks to payment management and even perks.
There’s no need to navigate pricing or logistics on your own. Our flexible packages are designed to match your business needs and budget, so you get the support you need, without the hidden overheads or guesswork.
How does Outsourcing Angel practice ethical outsourcing?
We provide our outsourced talent with fair payment, healthcare support, and continuous professional development. This means you gain access to motivated, high-performing professionals who deliver consistent results knowing their well-being is supported.
With the right talent in place, you can shift your leadership focus to high-value priorities that drive productivity and growth, in a sustainable and ethical way.
We also make positive strides across the triple bottom line—People, Planet, and Prosperity—through strategic alignment with the United Nations’ Sustainable Development Goals (SDGs).
Do I pay taxes if I hire an offshore customer service representative?
No. There are no tax implications for businesses hiring a customer service virtual assistant. The customer service representative is responsible for any tax requirements.
Hire your VA ethically—and get $1,500 credit!
For a limited time, enjoy a credit while building your remote team ethically and confidently!
Scale with a human-first approach today.
