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Case Study: Jo Holdsworth, Luxe Clean Group Australia
About Luxe Clean Group Australia
Jo Holdsworth is the Co-founder and Managing Partner of Luxe Clean Group Australia, a Brisbane based firm with professional property detailers that provide cleaning, maintenance and detailing for premium homes.
After a huge rebrand, they saw rocketing growth across their residential, commercial, and presales client base! 🚀
But alas, Jo was now at her max capacity and working around the clock just to service clients… then catching up on admin work every night until midnight!
This is how we helped Jo find the perfect virtual assistant in Abbey who now looks after her social media, website, admin and more.
The Challenge
Zero Capacity
Client deliverables were on pause every time Jo’s team had to play catch up with their day-to-day admin tasks.
No Downtime
Jo was working a crazy 16-18 hours a day and became soooo busy, she couldn’t afford to have any time off.
Limited Digital Presence
Social media? Forget about it. Jo was too busy keeping up with the current workload as is!
Luxe Clean Group Australia offers a very unique service and Jo desperately wanted her business operations behind the scenes to run as smoothly as it does with all of her prestige clients.
The feedback we get all the time is how professional we are in our approach with everything we do, and we wanted this to continue on the backend as well. So for us to expand and evolve as a business, we had to take that next step to actually getting somebody else on board.
Jo Holdsworth
Co-Founder, Luxe Clean Group Australia
Brisbane, Australia
Do you want to experience the same results for your business? Get help from a virtual assistant today.
How we hired a Virtual Assistant for
Luxe Cleaning
Our Virtual Assistant Recruitment Process
Since Jo’s team had reached full capacity, no-one had time to create the systems, processes, documentation, or management needed to hire a virtual assistant. Luckily, Outsourcing Angel looks after the entire process from start to finish through the following 6 steps:
1. Strategy map
During your Discovery Call, we’ll discuss everything you want in a VA so that our Specialist can put together a Strategy Map tailored to your needs.
2. Talent Pool Screening
Based on the Strategy Map, our HR Manager will start sourcing the best candidates from our Talent Pool for a pre-screening interview.
3. Panel Interview
Our Recruitment Team will conduct screening Panel Interviews with the shortlisted candidates.
4. Client interview
Once the shortlisted candidates have passed the screening process, you’ll receive their CVs and our HR Manager will organise and facilitate an interview.
5. Orientation
When you’re ready to hire the VA, our General Manager will take them through orientation and set-up all relevant platforms and systems.
6. Support & Benefits
Your VA will be allocated a Team Leader to assist in the initial months and be provided with ongoing benefits such as health cards and rewards
Hiring a Virtual Assistant
Once Jo interviewed and shortlisted virtual assistants, she decided to hire our Virtual Assistant, Abbey because she was particularly impressed during the interview phase.
Qualifications
Work Experience
Work Samples
Outsourcing tasks to Virtual Assistant
Virtual Assistant Abbey now looks after the following for Luxe Cleaning:
[Abbey’s] initiative straight away was all I needed because that’s the kind of person that I really needed at that stage in the business and obviously moving forward.
Jo Holdsworth
Co-Founder, Luxe Clean Group Australia
Brisbane, Australia
The Result
Find out how Virtual Assistant Abbey has transformed the way Jo operates her business.
How has working with a virtual assistant helped you?
For us, it’s time! Giving us back the time so that we don’t have to come into the office until midnight every night to get things done. It’s allowed us to focus on our business and with new systems and accountability checkpoints in place, we know things have been taken care of.
How would you describe your relationship with Abbey?
She’s great! And I like to think she knows she can come to us if she needs anything. We don’t know what we would do without her!
We know we can always hand anything off to her and she’s always in the background saying she can do more! So it’s great. The various layers within Outsourcing Angel make it easy for us if we encounter any issues as well!
Jo Holdsworth
Co-Founder, Luxe Clean Group Australia
Brisbane, Australia
Hire a Virtual Assistant without the risk
For over 10 years, Outsourcing Angel has been training, recruiting, and managing Virtual Assistants. Our recruitment process guarantees that only the most qualified Virtual Assistants are recommended for employment.
If your business is ready to grow wings, book a Discovery Call with us today so we can find you an Angel.
