Skip to main content

Limited Offer: Hire your VA ethically—and get $1,500 credit!

How we hire

Our unique recruitment process is based on over 10 years of experience in hiring reliable and long-term offshore team members for businesses.

We’re proud of our ethical process and strive to create harmonious working relationships between our clients and VAs.

business process outsourcing in the philippines with Outsourcing Angel

Our Recruitment Process

Hiring an offshore team doesn’t have to mean cutting corners. Our ethical and cost-effective recruitment process ensures you get reliable, long-term outsourced talent while saving on overhead costs compared to direct hiring.

1. Strategy Map

Our Outsourcing Specialist creates a Strategy Map for you based on your Discovery Call to outline all your hiring preferences including:

  • Roles and responsibilities
  • Skills and experience
  • Hours VA must be online
  • Technical requirements
  • Other (e.g personality preferences)

Within 24 hours after your call, we’ll take you through the Strategy Map including our scaling recommendations and proprietary 4-Step GROW model.

2. Talent Pool Screening

Once you’ve approved the Strategy Map, our Recruitment Manager, Charyl, will start the recruitment process by filtering through:

  • Our talent pool: We have an existing database of trusted candidates who have been through our extensive screening process.
  • Offshore connections: If our talent pool has been exhausted, we will use our existing connections such as referrals and Facebook Groups to find a suitable candidate to proceed to our screening process.

We then conduct a 1:1 pre-screening interview with the shortlisted candidates to cover skill proficiencies, technology, work history and availability.

3. Panel Interview

Once the candidates pass the pre-screening, we then conduct a Panel Interview with the following interviewers:

null

Cha Yan

Recruitment Manager

Brisbane, Australia

null

Wendy Villar

General Manager

Manila, Philippines

null

Subject Matter Expert

We select an expert based on their experience with the role to join the Panel.

Panel Interview Criteria

Candidate will be screened by the panel on the following criteria:

  • Experience with what the role entails and level of understanding of how it impacts the client’s day-to-day business
  • Experience working remotely and online communication skills
  • Familiarity with our Company Culture (impressions, thoughts, insights) to gauge if the applicant is going to be a passive or active member of our Angel Family
  • Motivation for working online and working with our company
  • Home office set-up with emphasis on internet specifications and back-up plan
  • Assessment of home situation, familial dynamics, and other personal matters that could affect work routine and decisions about work
  • Sense of accountability at work through situational questions
  • Problem-solving skills
  • Analysing previous work highlights and how that’s helped them grow
  • Any other matters that need to be discloses with the team e.g pregnancy, salary questions, and others Feedback to the applicant

Meet our top offshore talent

To give you a clearer idea of our talent pool, take a look at the sample profiles below. Keep in mind that the CVs you’ll be presented with will be more in-depth and will include: personality test results, technical test results and work samples.

null

John Christopher

  • 5+ years experience in remote work
  • Skilled at cold-calling, lead generation and data entry
  • Adept at supporting real estate professionals with market research and lead qualification
null

Jonemi

  • 9+ years experience in sales, customer care, retention handling and admin support
  • 2+ years experience as Fraud & Disputes Specialist (Team Leader)
  • Proficient at organising travel arrangements, preparing reports, managing calendars and more
null

Sundra

  • 3+ years experience as Lead Generation Specialist
  • Skilled in analysing lead sources and adjusting strategies based on performance data
  • Proficient in audience segmentation, personalisation techniques, conducting market research and more

Book a FREE Strategy Call with our Outsourcing Specialist for a 1-on-1 discussion about your needs.

4. Client Interview

Within 2 weeks, you’ll then be provided with a shortlist of CVs best suited for the role so that you can select who you would like to have an interview with.

Our Recruitment Manager will then organise the video meeting and sit in on the call with you to ensure that all relevant interview questions are covered and expectations are properly set on both sides.

This interview usually takes around 30 minutes. You can download our Interview Questions below for a better understanding of what you can ask during the interview phase.

5. Onboarding

When it’s onboarding time, we’ll take your chosen talent through their Work Agreement so that we can freely discuss:

  • Progress expectations
  • Terms and conditions
  • Timeline expectations

The remote talent must also agree to our Company Oath as our Guiding Principle in delivering our best work to clients.

Other topics that are discussed during orientation include:

  • Compensation, bonuses, and payment increase opportunities
  • Attendance at upskilling sessions
  • Hosting a skills upgrade session
  • Participation in games and other culture-building activities
  • Charity participation and volunteering opportunities

6. Support & Perks

Something we really pride ourselves on is our company culture, which stems from the ongoing perks and support that we provide for your offshore team member.

Annual Company Trips

To bring our team together, we organise an annual company trip where we can get to know each other better and just relax.

Angel Academy

Our team and clients receive exclusive access to Angel Academy. This is our ultimate resource hub that we continually update with our recommended tools, apps, templates, guides and tutorial videos to help you succeed online.

Volunteering Opportunities

We donate 10% of our company profits to charity initiatives in developing countries, which means our entire team has the opportunity to do rewarding and hands-on volunteer work.

Quarterly Meet-ups

We sponsor in-person, quarterly meet-ups for our outsourced talent, so they can bond over things outside of work too.

Mentorship & Coaching

Each week, our admin team implements an organised system of check-ins on our outsourced talent to discuss any professional or personal challenges.

Company Chats & Groups

Our offshore team members communicate daily via our Google Chat and Facebook Groups. Our active community discusses everything from work to family!

Prepaid Healthcare Card

Our offshore team members receive a health card of up to $2,500 for emergency services. This can be used at their local hospital with no need for cash outs to cover the expenses.

Upskilling Workshops

Our experienced and qualified team members also hold online or in-person workshops so that we learn and grow together.

Angel Points

Every offshore team member earns ‘Angel Points’ for completing activities and achieving significant milestones.

What happens next?

The process doesn’t stop after you’ve hired your offshore team member. You’ll have full support from our Outsourcing Angel team to assist you in the initial ‘nesting period’ and avoid any miscommunications and misunderstandings.

From there, we’ll handle all HR-related matters for you, from payment management, VA attendance, performance, reporting, appraisals to anything else that may arise.
Just like your guardian angels!

Here’s a snapshot of what to expect in the first 3-6 months with vour Virtual Angel.

Your Support Team

null

Heidi Doan

Client Experience Manager

Heidi conducts regular check-ins with you to touch base on how your you’re finding your new work arrangement and to explore opportunities for improvement, if any.

null

Gail Galima

Angel Experience Manager

Gail monitors the work progress of your chosen outsourced talent and makes the best recommendations for further training and coaching.

null

Wendy Villar

Accounts & Payments

Wendy is the reliable and efficient right arm support for Outsourcing Angel’s business development, finances and account management.

With our assistance, you’ll be set up for a successful relationship from the moment you find your Virtual Angel.

Frequently Asked Questions

Where do you source your offshore candidates?

Outsourcing Angel has been recruiting offshore team members for businesses in Australia, New Zealand, the United States, Canada, the UK, and beyond, for over 10 years. This means that we have an internal database of candidates that we have thoroughly screened, worked with and trust.

If our existing talent pool is at capacity or your requirements are unique, we will list your Job Requirements in the Careers section of our website and share this link with our internal team and Private Facebook Groups that we share with potential candidates.

All new talent will have to go through the Panel Interview and pass tests such as skills, technology, personality and cultural fit tests before proceeding into the Client Interview phase.

This is why our offshore team members are more dedicated and reliable than other outsourcing providers and freelancer websites.

Where are the offshore team members based?

Most of our offshore team members are from the Philippines, but some reside in countries like Indonesia, Singapore and other East Asian countries.

We enjoy working with offshore team members in these countries because of their similar timezone to Australia which is where most of our clients are based. However, we also provide full support for our business located in the United States, Canada, the United Kingdom, and beyond.

Our Customer Support Team and Management Team are also based in Melbourne and Sydney, Australia.

Does the remote talent work for me or for you?

Outsourcing Angel hires your remote talent, but they are assigned to work on your task.

This means that we cover all things from HR, payment management, disruption and replacement cover and more—so that you don’t have to.

Do the outsourced talent speak English?

We only hire highly skilled and proficient English-speaking outsourced talent to remove any communication barriers you may encounter with freelancers and other outsourcing providers.

What kind of support do I get?

We go beyond just hiring offshore team members.
Our team provides end-to-end outsourcing support to ensure productivity and long-term success for your business:

  • Client & Offshore Team Management: Onboarding, performance tracking, leave management, and guaranteed replacements with a free trial.
  • Perks and Recognition: Bonuses, pay raises, surprise gifts, and charity donations to keep your offshore team motivated.
  • Security & Productivity: Regular data security audits, AI tool training, and workflow optimisation.
  • Well-being & Development: Health support, social events, coaching, and upskilling for engaged and high-performing offshore team members.

What if I’m not happy with my offshore team?

If you want to change your offshore team member for any reason, please notify us immediately so we can help you find a replacement as quickly as possible. Your replacement options include:

  • Continue working with your current offshore team member while we find a replacement.
  • Stop work immediately and wait for a replacement (payments will pause and we’ll ensure you are only charged from the day the new offshore team member starts work).
  • Stop work immediately and work with one of our temporary covers while waiting for the replacement.

Is there a minimum commitment?

Yes, there is a minimum 3-month commitment. Similar to a probation period in a physical office, it requires at least 3 months of onboarding and training to properly integrate an offshore team member into your company.

If for any reason, you are not happy with your offshore team member, we will find you a more suitable one based on your feedback.

How do I monitor my offshore team’s work?

All our offshore team members are required to send you a daily work report. This report contains all tasks they’ve worked on each day and any issues they’ve encountered.

We always encourage our clients to place trust in our offshore team member by measuring performance and metrics rather than a time-tracking tool unless otherwise specified.

What if there is a work interruption?

In case of internet/power outages or emergencies, the offshore team member is instructed to notify you and our management team immediately.

If they’re working on an urgent task, we will find you a fast replacement to get the work done.

What about my confidential business information?

All chosen offshore team members sign a confidentiality agreement, so they will not be permitted to share or discuss work-related details with people other than their client and work team.

Should you decide to share login details, credit card information and other personal or business information, Outsourcing Angel will not be liable for any loss or issues that may arise from the misuse of such information.

Hire offshore team members without the risk

For over 10 years, Outsourcing Angel has been recruiting, upskilling and managing offshore teams ethically. Our outsourcing model guarantees that only the most qualified candidates are recommended for you.

If your business is ready, book a Discovery Call with us today so you can outsource the smart way.