Our unique recruitment process is based on over 10 years of experience in hiring reliable and long-term offshore team members for businesses.
We’re proud of our ethical process and strive to create harmonious working relationships between our clients and VAs.
Our Recruitment Process
Hiring an offshore team doesn’t have to mean cutting corners. Our ethical and cost-effective recruitment process ensures you get reliable, long-term outsourced talent while saving on overhead costs compared to direct hiring.
1. Strategy map
During your Discovery Call, we’ll discuss everything you want in a remote talent so that our Specialist can put together a Strategy Map tailored to your needs.
2. Talent Pool Screening
Based on the Strategy Map, our Recruitment Manager will start sourcing the best candidates from our Talent Pool for a pre-screening interview.
3. Panel Interview
Our Recruitment Team will conduct screening Panel Interviews with the shortlisted candidates.
4. Client interview
Once the shortlisted candidates have passed the screening process, you’ll receive their CVs and our Recruitment Manager will organise and facilitate an interview.
5. Onboarding
When you’re ready to hire the outsourced talent, our General Manager will take them through onboarding and set up all relevant platforms and systems.
6. Support & Perks
Your talent will be assisted by our our Angel Training and Support admin in the initial months and be provided with ongoing support such as health cards and rewards.
1. Strategy Map
Our Outsourcing Specialist creates a Strategy Map for you based on your Discovery Call to outline all your hiring preferences including:
Within 24 hours after your call, we’ll take you through the Strategy Map including our scaling recommendations and proprietary 4-Step GROW model.
2. Talent Pool Screening
Once you’ve approved the Strategy Map, our Recruitment Manager, Charyl, will start the recruitment process by filtering through:
We then conduct a 1:1 pre-screening interview with the shortlisted candidates to cover skill proficiencies, technology, work history and availability.
3. Panel Interview
Once the candidates pass the pre-screening, we then conduct a Panel Interview with the following interviewers:
Cha Yan
Recruitment Manager
Brisbane, Australia
Wendy Villar
General Manager
Manila, Philippines
Subject Matter Expert
We select an expert based on their experience with the role to join the Panel.
Panel Interview Criteria
Candidate will be screened by the panel on the following criteria:
Meet our top offshore talent
To give you a clearer idea of our talent pool, take a look at the sample profiles below. Keep in mind that the CVs you’ll be presented with will be more in-depth and will include: personality test results, technical test results and work samples.
John Christopher
Jonemi
Sundra
Book a FREE Strategy Call with our Outsourcing Specialist for a 1-on-1 discussion about your needs.
4. Client Interview
Within 2 weeks, you’ll then be provided with a shortlist of CVs best suited for the role so that you can select who you would like to have an interview with.
Our Recruitment Manager will then organise the video meeting and sit in on the call with you to ensure that all relevant interview questions are covered and expectations are properly set on both sides.
This interview usually takes around 30 minutes. You can download our Interview Questions below for a better understanding of what you can ask during the interview phase.
5. Onboarding
When it’s onboarding time, we’ll take your chosen talent through their Work Agreement so that we can freely discuss:
The remote talent must also agree to our Company Oath as our Guiding Principle in delivering our best work to clients.
Other topics that are discussed during orientation include:
6. Support & Perks
Something we really pride ourselves on is our company culture, which stems from the ongoing perks and support that we provide for your offshore team member.
Annual Company Trips
To bring our team together, we organise an annual company trip where we can get to know each other better and just relax.
Angel Academy
Our team and clients receive exclusive access to Angel Academy. This is our ultimate resource hub that we continually update with our recommended tools, apps, templates, guides and tutorial videos to help you succeed online.
Volunteering Opportunities
We donate 10% of our company profits to charity initiatives in developing countries, which means our entire team has the opportunity to do rewarding and hands-on volunteer work.
Quarterly Meet-ups
We sponsor in-person, quarterly meet-ups for our outsourced talent, so they can bond over things outside of work too.
Mentorship & Coaching
Each week, our admin team implements an organised system of check-ins on our outsourced talent to discuss any professional or personal challenges.
Company Chats & Groups
Our offshore team members communicate daily via our Google Chat and Facebook Groups. Our active community discusses everything from work to family!
Prepaid Healthcare Card
Our offshore team members receive a health card of up to $2,500 for emergency services. This can be used at their local hospital with no need for cash outs to cover the expenses.
Upskilling Workshops
Our experienced and qualified team members also hold online or in-person workshops so that we learn and grow together.
Angel Points
Every offshore team member earns ‘Angel Points’ for completing activities and achieving significant milestones.
What happens next?
The process doesn’t stop after you’ve hired your offshore team member. You’ll have full support from our Outsourcing Angel team to assist you in the initial ‘nesting period’ and avoid any miscommunications and misunderstandings.
From there, we’ll handle all HR-related matters for you, from payment management, VA attendance, performance, reporting, appraisals to anything else that may arise.
Just like your guardian angels!
Here’s a snapshot of what to expect in the first 3-6 months with vour Virtual Angel.
Your Support Team
Heidi Doan
Client Experience Manager
Heidi conducts regular check-ins with you to touch base on how your you’re finding your new work arrangement and to explore opportunities for improvement, if any.
Gail Galima
Angel Experience Manager
Gail monitors the work progress of your chosen outsourced talent and makes the best recommendations for further training and coaching.
Wendy Villar
Accounts & Payments
Wendy is the reliable and efficient right arm support for Outsourcing Angel’s business development, finances and account management.
With our assistance, you’ll be set up for a successful relationship from the moment you find your Virtual Angel.
Frequently Asked Questions
Where do you source your offshore candidates?
Outsourcing Angel has been recruiting offshore team members for businesses in Australia, New Zealand, the United States, Canada, the UK, and beyond, for over 10 years. This means that we have an internal database of candidates that we have thoroughly screened, worked with and trust.
If our existing talent pool is at capacity or your requirements are unique, we will list your Job Requirements in the Careers section of our website and share this link with our internal team and Private Facebook Groups that we share with potential candidates.
All new talent will have to go through the Panel Interview and pass tests such as skills, technology, personality and cultural fit tests before proceeding into the Client Interview phase.
This is why our offshore team members are more dedicated and reliable than other outsourcing providers and freelancer websites.
Where are the offshore team members based?
Most of our offshore team members are from the Philippines, but some reside in countries like Indonesia, Singapore and other East Asian countries.
We enjoy working with offshore team members in these countries because of their similar timezone to Australia which is where most of our clients are based. However, we also provide full support for our business located in the United States, Canada, the United Kingdom, and beyond.
Our Customer Support Team and Management Team are also based in Melbourne and Sydney, Australia.
Does the remote talent work for me or for you?
Outsourcing Angel hires your remote talent, but they are assigned to work on your task.
This means that we cover all things from HR, payment management, disruption and replacement cover and more—so that you don’t have to.
Do the outsourced talent speak English?
We only hire highly skilled and proficient English-speaking outsourced talent to remove any communication barriers you may encounter with freelancers and other outsourcing providers.
What kind of support do I get?
We go beyond just hiring offshore team members.
Our team provides end-to-end outsourcing support to ensure productivity and long-term success for your business:
- Client & Offshore Team Management: Onboarding, performance tracking, leave management, and guaranteed replacements with a free trial.
- Perks and Recognition: Bonuses, pay raises, surprise gifts, and charity donations to keep your offshore team motivated.
- Security & Productivity: Regular data security audits, AI tool training, and workflow optimisation.
- Well-being & Development: Health support, social events, coaching, and upskilling for engaged and high-performing offshore team members.
What if I’m not happy with my offshore team?
If you want to change your offshore team member for any reason, please notify us immediately so we can help you find a replacement as quickly as possible. Your replacement options include:
- Continue working with your current offshore team member while we find a replacement.
- Stop work immediately and wait for a replacement (payments will pause and we’ll ensure you are only charged from the day the new offshore team member starts work).
- Stop work immediately and work with one of our temporary covers while waiting for the replacement.
Is there a minimum commitment?
Yes, there is a minimum 3-month commitment. Similar to a probation period in a physical office, it requires at least 3 months of onboarding and training to properly integrate an offshore team member into your company.
If for any reason, you are not happy with your offshore team member, we will find you a more suitable one based on your feedback.
How do I monitor my offshore team’s work?
All our offshore team members are required to send you a daily work report. This report contains all tasks they’ve worked on each day and any issues they’ve encountered.
We always encourage our clients to place trust in our offshore team member by measuring performance and metrics rather than a time-tracking tool unless otherwise specified.
What if there is a work interruption?
In case of internet/power outages or emergencies, the offshore team member is instructed to notify you and our management team immediately.
If they’re working on an urgent task, we will find you a fast replacement to get the work done.
What about my confidential business information?
All chosen offshore team members sign a confidentiality agreement, so they will not be permitted to share or discuss work-related details with people other than their client and work team.
Should you decide to share login details, credit card information and other personal or business information, Outsourcing Angel will not be liable for any loss or issues that may arise from the misuse of such information.
Hire offshore team members without the risk
For over 10 years, Outsourcing Angel has been recruiting, upskilling and managing offshore teams ethically. Our outsourcing model guarantees that only the most qualified candidates are recommended for you.
If your business is ready, book a Discovery Call with us today so you can outsource the smart way.
