$11 to $15 per Hour AUD
Outsourcing Angel places vetted Customer Service Representatives who answer prospect enquiries, handle concerns, follow up on appointments and manage day-to-day customer communication. More than 2,000 businesses have used Outsourcing Angel to build structured remote support that improves response times and takes the load off internal teams.
Rates are in AUD and vary based on role scope and experience level. A fixed management fee applies separately.
Create 5-star experiences with a vetted Outsourcing Angel Customer Service Representative
Maintaining brand image and customer relationships is easier with the right person in place.
Outsourcing Angel Customer Service Representatives specialise in creating positive interactions with customers and target markets.
Every candidate is carefully vetted and supported to ensure they contribute substantially to operations, saving businesses up to 70% on costs compared to hiring locally.
With the right support in place, businesses can deliver faster and more consistent customer experiences.
What can an Outsourcing Angel Customer Service Representative do for your business?
Customer Service
Customer Success Management
Meet available Outsourcing Angel Customer Service Representatives
Hazel
Patricia
Rodimae
Why Customer Service Reps Take Work Off Your Plate
Client Happiness Guarantee
More than just VA placement.
Aside from placement, we support the onboarding and integration of your virtual assistant throughout the first 90 days.
And if your outsourced talent genuinely isn’t the right fit, we’ll find a replacement at zero additional cost, plus give you 1 week of free service to support the transition.
As your VA becomes more independent, our team remains available through ongoing check-ins and guidance to help keep things on track.
Trusted by 2,000+ businesses across Australia and beyond
“I recommend them to all of my business friends.”
My company has been a client of Outsourcing Angel for well over three years and I recommend them to all of my business friends.
Not only do I work with a great VA, who’s super reliable, smart, and lovely, but they offer a real support system for their VAs.
I know that my VA has full healthcare coverage, that she gets training if she needs or wants it, and that she’s part of a team where she can get any kind of support she might need.
- Nina Froriep
Chief Video Democratizer, Clock Wise Productions
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“A cut above the rest…”
Having worked with different agencies in the past, Outsourcing Angel has been a cut above the rest! From initial screening of candidates to helping us systemise/automate many of our processes to be VA-ready, the OA team have been client outcome-focused the whole way.
- Ricky Chau
Managing Director, Taste Studios
EO Member Adelaide
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“[My VA] is certainly someone I could trust with my life.”
[VA Donna] is certainly someone I could trust with my life [and] I know she knows what to do…I don’t have any issues whatsoever and she’s always been wonderful. She has great ideas I just couldn’t think of ‘cause she’s operating from a different angle.
- Barbara Braithwaite
Principal Speech Pathologist, Safe Swallowing Australia
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“OA can provide the support any business needs”
Outsourcing Angels has added value across our business from improving customer service to optimising collections.
We have worked with multiple VAs within OA who have a range of skills that seem to be able to fit any requirement.
- Mark Newstead
Chief Operating Officer, Butn
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“Best I have ever dealt with in the BPO industry!“
Absolutely thrilled with the service provided by Outsourcing Angel! From start to finish, their team demonstrated exceptional professionalism, efficiency, and expertise. The customer support is top-notch, always available, friendly, and incredibly knowledgeable[…] Communication was clear and transparent throughout, and they consistently delivered on their promises. Their dedication to quality and customer satisfaction truly sets them apart. They operate like a well-oiled machine[…] I can’t recommend Outsourcing Angel enough for anyone looking to elevate their business operations. Five stars all the way!
- Jason Tan
General Manager, Watch Smoke Alarms
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The 5D Freedom Staffing System
Most outsourcing models skip straight to hiring. The Outsourcing Angel 5D Freedom Staffing System starts with Design and Define so the role is clear and works from day one.
Design
Mapping your time, bottlenecks, your not-to-do list and areas to delegate that bring the most ROI
Define
Turning identified tasks into clear outcomes and expectations, and establishing KPIs and communication rhythms
Discover
Sourcing and shortlisting experienced candidates who match your company values to take on tasks from your plate
Deploy
Guided onboarding to set communication systems and build accountability, all payment and HR-related support included
Develop
Optimising performance to expand the Customer Service Representative’s responsibilities and forecast future needs and improvements
Frequently Asked Questions
Why should I hire a remote customer service representative?
Hiring a remote Customer Service Representative through Outsourcing Angel gives businesses access to trained professionals experienced in handling enquiries, resolving issues and supporting customers across time zones. Remote customer service support extends availability, improves response times and maintains customer satisfaction without the overhead of hiring and training locally. With a dedicated Customer Service Representative in place, internal teams can shift focus to strategic growth.
How does working with a remote customer service representative work?
Outsourcing Angel Customer Service Representatives work remotely, so all communication is handled digitally. Once placed, the representative is guided through company protocols and the onboarding process by Outsourcing Angel before beginning work. Communication, accountability and performance are managed through the 5D Freedom Staffing System.
How much does it cost to hire a customer service representative through Outsourcing Angel?
Outsourcing Angel Customer Service Representatives start from $11 to $15 per hour AUD, saving businesses up to 70% compared to local hiring costs. Recruitment, background checks, payment and ongoing support are all managed by Outsourcing Angel. A fixed management fee applies separately. There are no hidden overheads or logistics to manage independently.
How is Outsourcing Angel different from other outsourcing providers?
Most outsourcing providers focus on filling a role quickly. Outsourcing Angel focuses on making sure the role works in your business long-term. The 5D Freedom Staffing System identifies what should come off your plate, structures the role before hiring, integrates support properly and continues to improve the setup over time. Outsourcing Angel supports both the business and the Customer Service Representative after placement, so the role evolves as the business grows.
Do I pay taxes if I hire a customer service representative through Outsourcing Angel?
No. There are no tax implications for businesses hiring a Customer Service Representative through Outsourcing Angel. The representative is responsible for meeting their own tax obligations.
Get a custom plan for your business
In a Freedom Audit, you will receive a custom plan for your business including:
Book your Freedom Audit today.
