Jorge Gasca Archives - Outsourcing Angel: Outsource Virtual Assistants Philippines

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Project Manager VA | Full time or Part Time

Kris Siao

City, Country: Philippines

Overview: I’ve been working in the BPO industry for about 12 years, with virtual assistance experiences in helping assess Customer Credit Files Processing, Processing Customer Application, Credit analysis, handling Social Media Accounts(FB/IG), Answering Live Chat and Phone Queries Email Management.

Looking forward to your consideration and discussion of the role expectations, duties, and goals.

Language: English and Filipino

Work Information

Key Skills

Project Management
Customer Support
Administration
Research

Project Management

Client experience management
Communication & Liaisons
Email/Calendar Management
Follow-ups and Reminders
Documents Storage & Organisation (Cloud Accounts)
Document Template Creation
Follow up email/letters using templates
Email newsletter campaigns
Marketing schedule management
Content distribution

Administration

Database Management/Data Entry
Spreadsheet Creation & Management
Basic Website Content Update
Credit analysis

Research

Gathering data and reporting
Lead Generation
Industry & competitor research
Research hashtags and social media trends

Customer Support

Customer Enquiries
Customer Support, Live Chat & Instant Messenger (live chat, email, Facebook/Instagram Messages)

Social Media Support

FB Enquiries

Software & Tools

Work Experience

Magellan Solutions
Dec 2020 – May 2022
VA | CUSTOMER SERVICE

Handling Social Media Accounts (FB/IG)
Answering Live Chat and Phone Queries
Email Management

Acquire Asia
May 2015 – May 2020
CREDIT ANALYST

Assess Customer Credit Files
Processing Customer Application
Collecting and Organizing all loan documents
Reviewed Customer Financial Data to Ascertain the level of Risk Involved

Motif Manila Inc.(Priceline)
July 2013 – April 2015
TRAVEL SERVICE SPECIALIST

Prepared Travel Plans including itinerary, transportation and overnight accommodation and client guests

Results Manila Inc.
March 2011 – July 2013
TECHNICAL SUPPORT SPECIALIST

Provided technical support to clients in the understanding troubleshooting process

Alorica Philippines (Globelines)
Feb 2010 – March 2011
TECHNICAL SUPPORT SPECIALIST

Provide Technical Support to Globe Internet Users

Profem Enterprises (World Work Manpower Center)
Oct 2006 – Sept 2007
ASSISTANT SALES REPRESENTATIVE

Partnered with Sales Representatives during Customer Consultation to build agency and customer relation

Work Samples

Digital Marketing VA | Full time

Fatima Abillon

City, Country: Philippines

Overview: I’m a DigiPreneur and passionate about helping clients convert their content to greater heights.

I’ve been a Social Media & Content Strategist for over 4 years so I understand branding, social media planning, content and research.

Content is also my breakfast, lunch and dinner!

Language: English and Filipino

Hobbies: Book-worm, coffee lover and loves business systems