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With the right system and processes in business, you are on your way to growing your business. In this episode of The Kind Boss Podcast, Linh Podetti, founder of Outsourcing Angel, speaks to Juliana Marulanda, founder of ScaleTime, about the importance of system and processes in creating business growth. Her wealth of agency growth secrets and her expertise in growth management will put you on the path to scaling a business.

Valuable business tips that you will get from this interview:

  • How to systemize your business
  • How to scale your business
  • How to develop an effective business growth strategy
  • How to create a business development plan
  • The best business growth tips

This is the time to create business systems so that you can grow your business. Watch now and learn how to scale your business and crush the crisis with ScaleTime’s growth strategy.


2 Things to Look at Your Business:

  • Profit margin
  • Efficiency

Your profit margin goes up if you are able to multiply the clients you have by tightening your client onboarding processes and keeping the same team. Building better systems, better profits, and better lives!

Here are some valuable tips on How to cut costs, get more client leads, and even how to increase in customer retention:


It’s really about processes and high performing teams that are going to allow you to do that. And the way that you do that is by delegating everything that you possibly can, even things that you never thought that you could before, like, account management or strategy is a big one, and really focus on growth.

Act Quickly and Increase Profitability

If you’re doing well and want to go from good to great, then you’re going to have to hire while keeping the company culture. Be proactive and make decisions based on your data, put metrics and act quickly.

Assign lower value tasks to offshore staff if that’s possible and have a local staff for cultural nuance and effective customer communication. Having a good mixture and balance of offshore and local staff can really increase profitability.


Then there’s definitely the leadership factor, where understanding relationships and being able to support your clients/customers quickly being the differentiator. Have that consistent, empathetic and reliable leadership that the team follows. This is in line to being a quick responder and being poised to solve problems quickly and pivot accordingly with a growing industry.

About Juliana Marulanda

Juliana is a business operations expert, speaker, and the founder of ScaleTime. With over 18 years of experience across Wall Street, the nonprofit sector, technology startups, and family-owned businesses, she has now served over 200+ digital agencies. She helps shift businesses into lean, mean, profitable machines.

For the past 3 years, ScaleTime has implemented custom processes and systems for on-boarding clients and team members, deal flow, and streamlining day-to-day operations, resulting in consistent rapid revenue growth and reclaimed time for their clients.

On average, Juliana and her team create ways to free up at least 40 hours per week for her clients so they can have successful agencies that run without them. Founders can find themselves saying “I do what I want, how I want, whenever I want” – Now that is freedom.


Learn more about Juliana Marulanda

Sign up for a free workshop, ScaleTime’s Crush the Crisis System and start scaling your company today!

Charlotte Ramos

Charlotte is a Copywriting Virtual Assistant with over 10 years of experience in marketing content creation, search engine-optimised blog articles and website copy. She's one of our most valuable Angels with vast knowledge of the digital marketing landscape and business systemisation.